Acrobat for Windows and Mac

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Adobe Licensing Application hangs after login on Mac OS 10.15.2 (Catalina)

    When trying to start the newest version of Adobe Acrobat 2017 for Mac OS on Catalina after logging in with the Adobe ID the Adobe Licensing Application hangs. See: https://community.adobe.com/t5/acrobat/acrobat-licensing-application-hangs-after-login-on-mac-os-10-15-catalina/td-p/10752118
    The software is unusable.

    11 votes
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    11 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

    I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
    Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
    Safari Browser 12.11.1
    No updates for MAC or Adobe needed at this time.
    Reliable internet connection.

    4 votes
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    27 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Could not activate Adobe Acrobat Pro 2017 on macOS Catalina 10.15.3

    Operating System: macOS Catalina 10.15.3
    Adobe Acrobat Pro 2017 Release: 2017.011.30158

    Steps to reproduce:
    1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
    2. Upgrade that mac to 10.15.3
    3. Got a new laptop and transfer all applications from old one to new one
    4. Upgrade the new laptop's macOS to 10.15.3 as well
    5. Try to open Adobe Acrobat Pro 2017
    6. Acrobat Pro 2017 request signing in
    7. Click on "Sign in Now"
    8. Window titled "Acrobat Licensing Application" appears with blank content
    9. Waited for hours and nothing is going on

    Fixes tried:
    1.…

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Acrobat DC serialized deployment for remote desktop/Citrix environments

    The new named user licensing (NUL) is not ideal for remote desktop/Citrix environments when using more than two session hosts.

    The cloud limitation of two logons is fine for personal computers but when operating a large number of session hosts users have to logon to Acrobat DC when roaming across multiple servers. Each server is considered a new installation.

    Please bring back serialized deployments for enterprise customers or another solution that works with remote desktop/Citrix.

    5 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Windows shutdown permission error

    After latest update to Acrobat DC, dated 2/4/2020, users get the following error when shutting down or restarting their computer: "You don't have permission to shut down and restart this computer."

    The problem seems to be isolated to shutting down/restarting via the start button. The computer can be shut down via command prompt, or red button on login screen.

    If I disable the 3 Adobe services relating to license check and updates, then restart, the problem goes away.

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sign in issue.

    I have repeatedly gone through the sign in process and Adobe is failing to sign me in.

    3 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need the Ability to Assign Multiple Licenses for Acrobat to One User

    We have users with more than two endpoints and I imagine others do to. We need the ability to have a single user with more than two signed in instances. Happy to pay for the licenses, just need the capability.

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Disable the information when a user has always two active logons

    Hi,

    we use free seating and we have a Cirix environment. Our users complains about the information, that they have to log out from a session when they want open the next open. Why is it the job f the user to do this, Adobe has the information and can disconnect every connection automatically. THIS IS WHAT WE NEED:

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  10. I purchased Adobe Acrobat DC on 12/19/19. Now you want me to buy it again on 3/2/20?

    I purchased a subscription to Acrobat DC on 12/16/2019. I now have to use a trial version of Acrobat DC because whenever I open Acrobat it says I have to use a 7 day trail version or buy it again. What do I have to do to fix this?

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't export to PDF due to error

    I can't export anything to PDF format because it says "Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat."
    I've checked and my license has not expired and is activated. I've relaunched, logged out and signed in on Adobe Acrobat and it still shows the same pop up.
    It is extremely frustrating.

    2 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Freeze on opening Document

    Acrobat suddenly began to constantly freeze after opening any document. I uninstalled it and tried to reinstall but got a 136 error. I'm on MacOS 10.15.2 "Catalina" on a MacPro (late 2013)

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  13. all my cs 4 master collection programs say they are not compatible win 8.1

    all my CS 4 Master Collection programs say they are not compatible with CC I have win 8.1 dell notebook 8 megs of ram,
    I will upgrade ram next month, and os as well if needed.

    in creative cloud mode master collection cs3 keeps saying itis in trial mode 29 days left

    I spent 5 hours loading up my master collections yesterday, only to fail on the last disk #4
    What a nightmare then it failed on the last disk 4 of cs4, Master Collection I think it had to do with acrobat 9 pros, because acrobat 9 pro updated…

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  14. I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor

    I Always have to sign in everytime I switch on the computer . Surely once signed in can stay signed in . Also the signing in is very poor as it takes a few goes before the product is finally registered

    3 votes
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    3 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Accessibility in Non-Paid Acrobat

    Make accessibility capabilities part of the non-paid Acrobat

    I am exceptionally disappointed and frustrated the accessibility features are not part of the free version of Acrobat. It completely goes against the diversity & inclusion statements Adobe makes https://www.adobe.com/diversity.html?promoid=T32PLY3F&mv=other. How can you say you're trying to be inclusive if there is a financial barrier to creating PDFs.

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Why do i have to login-in to me Adobe account every day? until 2 weeks ago i never had this issue

    Why do i have to login-in to me Adobe account every day? until 2 weeks ago i never had this issue

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Your product suite is the most disorganized and fragment ever. What century do you guys live in? and this feedback collection is terrible.

    Make it work. Can you please hire some real product people who can spend some time rationalizing your horrible experience?

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Better customer information, possibility to pause subscription

    It has taken me an hour to get clear information on the options for purchasing Acrobat. I couldn't find any information on how to buy the 'perpetual licence' or what this entailed - nor what the differences are between the subscription and one-time purchase. I had to ask all these questions through an incredibly inefficient online chat. This information should be freely available and transparent for customers - companies generally do this so that customers don't waste hours and end up feeling vaguely conned before they have even bought anything. Apart from that issue, I suggest a subscription service that…

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  19. non FRL Acrobat DC is pulling an FRL Acrobat license (even though FRL was uninstalled)

    Does anyone know how to fix this? I uninstalled all Acrobat, ran CC cleaner tool and Acrobat cleaner tool. Re-installed the non-FRL Acrobat, but it still reads the FRL Acrobat license (which was a test license and has expired). Real users no longer have any Acrobat available for production work.

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Enterprise Admin Console Suggestion (for adminconsole.adobe.com)

    This is an Enterprise Admin Console suggestion. Please find a way for an admin portal user to determine how many "activated" licenses the end user (email account) has used and which device(s) the activation has occurred on. Nice to have the device name, tag number, or serial number. In addition, if a user has lost his device or it has been stolen (computer, for example), how can the license activation be disabled for that device? Thank you. Mike LaPolla

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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