602 results found

1. Shared server update issue

   We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every update which is not a fix.

   We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every… more

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2. MAKE IT EASIER TO FIND THE SIMPLE DOWNLOAD BUTTON.

   Why don't you be more like Microsoft. One e-mail address or sign-in gets you everything. One sign-in, All your licenses are there. Plus unlike your Adobe.com, when I sign into the page, I get more ads and how great it is. Instead in O365, all my apps are there and I can quickly find the DOWNLOADS and install the application. All done without the Adobe Ads cloud ****. I never had a problem with installing the apps on my computer.

   For example, O365 home edition, As long as I sign in, it doesn't matter, the product will install on all my computers and whatever I want 6 licenses, 6 devices, no exceptions. The problem is that you can easily find the download button, or the install button in 356 FIRST PAGE ALL THE WAY TO THE RIGHT, "Install and More." In Adobe, you have to jump through hoops to find the install or as you like to call it Get apps. UNACCEPTABLE.

   We already paid for a product, we want to download it and use it. Not look at more ads before using a product that has already been purchased. Go to office.com and see what I am talking about. Then compare yours.

   Why don't you be more like Microsoft. One e-mail address or sign-in gets you everything. One sign-in, All your licenses are there. Plus unlike your Adobe.com, when I sign into the page, I get more ads and how great it is. Instead in O365, all my apps are there and I can quickly find the DOWNLOADS and install the application. All done without the Adobe Ads cloud ****. I never had a problem with installing the apps on my computer.

   For example, O365 home edition, As long as I sign in, it doesn't matter, the product will install on all… more

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3. can not save after editing

   I feel upset when I use Adobe Acrobat; I can edit but not save it; it appears and can not uninstall as an attachment.

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4. product download and install is hard complicated and hellish

   Can you make things any harder?. Trying ti download adobe DC standard on a user computer and can't.

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5. RUM command line update for Adobe pro and Creative Cloud

   https://community.adobe.com/t5/enterprise-teams-discussions/update-creative-cloud-desktop-app-via-command-line/td-p/8827366

   we need a way to use a command line to update Adobe pro unified version as well as the creative cloud app.

   i.e. AdobeApps.exe /UpdateAll

   it should then go to the web, download the patches needed to update whatever is installed and make SURE its the latest version. Right now it doesnt do this by default!

   So some users have older versions depending on what installer was used. Please fix this.

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6. asvoboda@jenner.com

   Include the Preflight plugin in the Acrobat installer so end users do not need to install the plugin after they've installed the software.

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7. a.christopher.james@hotmail.com

   This product is such a pain to use. If it were not required for the forms I am using, I would delete it and never look at it again. In fact, as soon as I am done with the form I am using, I will remove the product and hope to never use it again. I will also contact the people that require me to use Acrobat and tell them I will cancel their service as filling in their forms using Acrobat is too clunky and not convenient. Even opening Acrobat requires me to sign in. what a dumb idea. Once I register, I should not need to sign in every time with two factor authentication.

   This product is such a pain to use. If it were not required for the forms I am using, I would delete it and never look at it again. In fact, as soon as I am done with the form I am using, I will remove the product and hope to never use it again. I will also contact the people that require me to use Acrobat and tell them I will cancel their service as filling in their forms using Acrobat is too clunky and not convenient. Even opening Acrobat requires me to sign in. what a dumb idea.… more

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8. Acrobat Reader replaces Acrobat DC as defaulf PDF viewer while it should not

   I have Acrobat DC installed as a part of Creative Cloud because I need it to do my work as a graphic designer. In meanwhile my IT dept pushes Reader to all the stations. I can have both installed, but why the Reader so aggressively and violating all the settings sets itself as a default PDF viewer while I want to work in DC all the time? If I set Acrobat DC as a default PDF viewer it should stay as a default viewer!

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9. Unable to use PDF Viewer

   My Previous Company gave me Adobe Premium Acess now that that i don't have access to it anymore I am not even able to use adobe PDF viewer it asks me to buy premium and closes full software I need this to be fixed or else I will quit using adobe Acrobat this behaviour of the software is irritating

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10. usage

    Would love to see in the VIP Console which users actually activated their subscriptions. It used to be available. Also, usage reports. Crucial in knowing who is using the product.

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11. Do not allow a fixed display size to be set in the Registry when the software is installed.

    When Acrobat is initialized (or just now when a popup presents "new Acrobat" settings, for AI I believe), if the suggested settings are not accepted and the user goes in and selects a document display size, that size is fixed permanently for whenever a document is opened. This can't even be changed by going into general (global) Preferences in the software. This thus presents a problem that can only be resolved by deleting the preference setting key in the Registry and thus reinstall the master preferences. (Note that this happened to me today when an Adobe screen came up and asked me how I wanted the new/AI? Acrobat settings to be set and I chose 0.125 as display size, hoping I was setting 125%. All my documents would open tiny, and the Preference tab could not change this. All I could do was change the opening size preference document by document. This was not good. So, Adobe Support had to delete the Registry key and we started all over with the suggested settings.) Given this issue, a user should not be allowed to choose other than the suggested preference for display size.

    When Acrobat is initialized (or just now when a popup presents "new Acrobat" settings, for AI I believe), if the suggested settings are not accepted and the user goes in and selects a document display size, that size is fixed permanently for whenever a document is opened. This can't even be changed by going into general (global) Preferences in the software. This thus presents a problem that can only be resolved by deleting the preference setting key in the Registry and thus reinstall the master preferences. (Note that this happened to me today when an Adobe screen came up and… more

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12. Allow activation on 3 devices simultaneously for Acrobat.

    Allow simultaneous license activation on 3 devices. Limit it to Acrobat, or Acrobat Reader. Have the end user register their 3 devices.

    As of 2020, many people work remotely and on multiple devices: tablet, laptop, desktop. Further many people switch between the two very rapidly - for example: An Architect may review designs on the desktop, switch to a laptop for a meeting and contract signature, leave the laptop at the office, and take the tablet to the field (with no internet/reception) to make in-field review. The software is known to close/freeze in order to check-in/validate online & switch device activation. This impacts Adobe's customer workflow, time, credibility, and has a quantifiable dollar impact.

    Having to signout/signin each time a device is switched is time consuming and this adobe process adds cost and negative goodwill to the consumer. Therefore, alow Adobe acrobat (a ubiquitous software) to run on multiple registered devices.

    Allow simultaneous license activation on 3 devices. Limit it to Acrobat, or Acrobat Reader. Have the end user register their 3 devices.

    As of 2020, many people work remotely and on multiple devices: tablet, laptop, desktop. Further many people switch between the two very rapidly - for example: An Architect may review designs on the desktop, switch to a laptop for a meeting and contract signature, leave the laptop at the office, and take the tablet to the field (with no internet/reception) to make in-field review. The software is known to close/freeze in order to check-in/validate online & switch device… more

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13. Adobe doen´t start without updating an needs comp. restared

    Hallo, Adobe Acrobat will in regelmäßigen Abständen aktualisiert werden. Leider so, dass man beim Öffnen eines Dokuments den Hinweis erhält, man könne das Programm erst nach einem Neustart des PC starten. Das stört enorm. Wie kann ich das ausschalten?

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14. Adobe Acrobat Pro Not Working on Desktop!

    Help me, please! Adobe Acrobat Pro stopped working, so I tried to re-install it and failed. Now it is gone from my desktop and all my PDF files icons changed and I can no longer open them by clicking on them. Repeated attempts to download Adobe Acrobat Pro and re-install it have failed. What do I have to do to get it back?

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15. mcafee

    Don't force installation of McAfee or try to be sneaky with Adobe Reader.
    You guys are better than this. Don't associate yourself with this bloatware ****, otherwise soon Adobe may find their image tarnished as bloatware-related. At least for me, it's making me consider alternatives to PDF.

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16. Acrobat Pro DC Changes to Reader

    Every time there is an update my Acrobat Pro DC changes back to Acrobat Reader, and it is always a major pain, takes hours of my time to get the Acrobat Pro DC back again. This happens every couple of months.

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17. Dedicated support.

    Support accessed my root library and then disappeared. For the amount of money I have paid for licensing I don't understand why I continue to receive a bad installation error with Adobe DC but I was on Pro then threw my hands up in the air but they convinced me stop stay. Now my library has disappeared for is stuck. If the support numbers were a bit better I think that each user has a different arrangement on their computer. Some technical support would be great as I have spent way too much time trying to fix some really bad bugs that exist with Mac rollouts and your security patches. Dedicated support Truly frustrating to lose your library of 10 years.

    Support accessed my root library and then disappeared. For the amount of money I have paid for licensing I don't understand why I continue to receive a bad installation error with Adobe DC but I was on Pro then threw my hands up in the air but they convinced me stop stay. Now my library has disappeared for is stuck. If the support numbers were a bit better I think that each user has a different arrangement on their computer. Some technical support would be great as I have spent way too much time trying to fix some really bad… more

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18. Alter the prompt when performing an operation requiring an Adobe Acrobat Pro license you do not have a license please contact your admin

    Further to Case ID: E-001161228 - "You do not have access to this feature. Please contact your IT Admin for more details" When users want to perform a task which requires an Acrobat License a dialog box is shown which says "You do not have access to this feature. Please contact your IT Admin for more details." This is prompting users who have Acrobat licenses to contact our helpdesk asking why they have lost access. This message is misleading and just plain wrong. Please change it to "Please Sign In..." This is a simple fix and its baffling how this got deployed to the masses.

    This is disrupting our operations and harming our internal (and Adobe's) reputation. This is causing our users to complain why they need to request another license when they have already been approved.

    This is a simple fix. Please escalate.

    Further to Case ID: E-001161228 - "You do not have access to this feature. Please contact your IT Admin for more details" When users want to perform a task which requires an Acrobat License a dialog box is shown which says "You do not have access to this feature. Please contact your IT Admin for more details." This is prompting users who have Acrobat licenses to contact our helpdesk asking why they have lost access. This message is misleading and just plain wrong. Please change it to "Please Sign In..." This is a simple fix and its baffling how this… more

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19. Make the Universal Installer Truly Universal

    Unify the product installation so that the same installer provides Standard, Pro, and Reader functionality based on a feature switch. Even better, include all Acrobat licenses including Reader in the licensing portal so that all users can be mapped to the appropriate product level. All users should have an Adobe login and the product should simply adapt to the appropriate license feature based on the login.

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20. Lousy lousy upgrade.

    It is lousy. Cannot find anything anymore. Can no longer sign in on my computer. Stuck using the web based system with files going whereever. Looking seriously for an alternative.

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