621 results found

1. Loss of licenses when computers crash

   I purchased a licence to Adobe Acrobat Pro 2017. I intalled this on my two computers and have hapilly used them for several years. I have had to reinstall my OS on my laptop a few times now and when I try to reinstall Adobe it tells me I have exceeded the number of licences permitted. Of course this is not correct, just that I cannot sign out from three licenses held on crashed computers. When I call the Support Desk, they give me the wonderful option of purchasing a subsciption. However, I have already paid for a working perpetual licence. Surely Adobe should honor the purchase and expand the number of available licences in this situation.

   I purchased a licence to Adobe Acrobat Pro 2017. I intalled this on my two computers and have hapilly used them for several years. I have had to reinstall my OS on my laptop a few times now and when I try to reinstall Adobe it tells me I have exceeded the number of licences permitted. Of course this is not correct, just that I cannot sign out from three licenses held on crashed computers. When I call the Support Desk, they give me the wonderful option of purchasing a subsciption. However, I have already paid for a working perpetual… more

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2. I can not buy and use registred products

   I'm an assistant professor in pure mathematics at Ferdowsi University of Mashhad located in Iran. I can not buy registered products because of sanction against my country. On the other hand I can not access some parts of Adobe website without VPN. I kindly ask you to help me in order to buy your products and use them legally. At least I need Adobe Acrobat pro DC and Abobe Captivate. I can ask my friends who works in North America or Europe to pay for your products but I'm afraid sanction laws to restrict their bank accounts. sincerely. Mohsen Parvizi, Department of Pure Mathematics, Ferdowsi University of Mashhad, Mashhad, Iran.
   parvizi@um.ac.ir

   I'm an assistant professor in pure mathematics at Ferdowsi University of Mashhad located in Iran. I can not buy registered products because of sanction against my country. On the other hand I can not access some parts of Adobe website without VPN. I kindly ask you to help me in order to buy your products and use them legally. At least I need Adobe Acrobat pro DC and Abobe Captivate. I can ask my friends who works in North America or Europe to pay for your products but I'm afraid sanction laws to restrict their bank accounts. sincerely. Mohsen Parvizi,… more

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3. allow Shared usage of Adobe Pro for teams access.

   My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain more flexibility at a lower cost. Thus, encouraging more small companies to purchase user delegation licenses. This would not affect current sales since only the one user assigned to the application can use it at a time. This would prevent larger companies from purchasing one license and delegating to multiple people they would still be required to gain a license for every user.

   My Company (Small business) uses the adobe pro license daily. We have grown and wish to assign the Acrobat Sign Duties to another user. Currently the only way to do this is purchase an entire Sign License ($20.99/permonth) or another Pro License ($23.99/permonth). This is cost prohibitive for a small business who merely wants to delegate some of the daily routine to another user. I would recommend that the adobe pro license allow the administrator to delegate applications included in the pro license to different users at a small cost ($5/month). I feel this would allow small businesses to gain… more

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4. MSIX app attach for Remote Desktop environment

   Ability to use MSIX app attach installer for Remote Desktop environment to allow users to attach applications to a user session in Azure Virtual Desktop. Use the advanced Installer to create a new MSIX Package type project, configure the installer project, and configure a post-build event.

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5. "New" Adobe

   Your customers PAY FOR your products. When I downloaded and launched the app on my new laptop (LONGtime user on my prior laptop), you did not:

   Announce the "new" look
   Offer a tour of the "new" product BEFORE launching it
   Offer the option of "new" vs. "original"

   I had to resort to Chat with Customer Service to learn what happened and how to undo your GIANT step backwards. The fonts are microscopic, there are icons where words should be, and the layout is now a hide-and-seek experience.

   If the revert to Original Adobe was left out, I would have demanded a refund and found another product, despite being a decades-long user.

   Your developers should be over 30, with adult supervision and user testing before you launch future "improvements," that aren't.

   Your customers PAY FOR your products. When I downloaded and launched the app on my new laptop (LONGtime user on my prior laptop), you did not:

   Announce the "new" look
   Offer a tour of the "new" product BEFORE launching it
   Offer the option of "new" vs. "original"

   I had to resort to Chat with Customer Service to learn what happened and how to undo your GIANT step backwards. The fonts are microscopic, there are icons where words should be, and the layout is now a hide-and-seek experience.

   If the revert to Original Adobe was left out, I would have demanded… more

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6. Устанавливает обновления уже час после оформления подписки и не дает работать
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7. Creative Cloud thinks I'm using more than 2 copies of Acrobat

   When I create new dynamic stamps in Acrobat, Creative Cloud then thinks I'm using more than 2 copies of all my CC apps. Every time I launch Acrobat (or other CC Apps), a warning dialog opens informing me that I can only have apps stored on 2 computers with my license. I need to click Learn More, visit Adobe's Web site, dismiss the browser, and return to Acrobat to continue using the Program. This behavior I have experienced on Mac OS Sonoma (14.1.2).

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8. How to Reset ProtonMail Password

   There are several options available to reset your ProtonMail password. However, the process should be completed with due regard for security features. Forwarding email actually, spyware is built into ProtonMail since it uses E2E encryption. Therefore, when you initiate a password reset, you should not expect to access any previously retrieved AntiYahoo Email Login messages. In order to restore your account, please go to your ProtonMail login page and select “Forgot Password?” You will be asked to double-check your email address if the procedure is too hard for you.
   After you click on the reset password link in the email, a page will open where you can set a new password. Remember to set a strong password that includes upper and lower case letters, plus numbers and symbols, upon creating the new account for enhanced security. When you finish the reset procedure, you will be able to use the other features. However, as already mentioned, all previous emails will be deleted. Most internal email software users should not view this as an issue. Toward the end of your recovery process, you might also wish to activate two-factor authentication to avoid further endangering your account.

   More Info: https://www.resetprotonpassword.com/

   More Info: https://www.yumpu.com/en/document/view/68794511/-1-888-653-3691-forgot-protonmail-password

   There are several options available to reset your ProtonMail password. However, the process should be completed with due regard for security features. Forwarding email actually, spyware is built into ProtonMail since it uses E2E encryption. Therefore, when you initiate a password reset, you should not expect to access any previously retrieved AntiYahoo Email Login messages. In order to restore your account, please go to your ProtonMail login page and select “Forgot Password?” You will be asked to double-check your email address if the procedure is too hard for you.
   After you click on the reset password link in the email,… more

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9. Adobe Acrobat Standard discounts

   I am a senior citizen and a 100% disabled American veteran living on a fixed income. Does Adobe offer any license discounts to people like me? I cannot afford the monthly subscription fee or lifetime license amount.
   Thank you,
   Jim Spence

   3 votes

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10. How to recover Google Account without phone number and password?

    For accounts with two-factor authentication (2FA), if you don’t have your phone, you can recover your Google account using a backup 2FA method like a registered secondary device or security key. Once verified, follow the steps to reset your password securely.
    Read This Post Here: https://community.wd.com/t/1-888-481-0582-how-to-recover-google-account-without-phone-number-and-password/297481

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11. stop using AI

    I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a hard time renewing my license.

    I need a new license provider because my current license provider is not giving me a good service. I am trying to contact a human being from ADOBE who may help me find a new way to renew my license, but it is imposible. The AI assistant does not understand my questions, when I requested an agent, it said my email is not registered, then it said they will be happy to help me in service hours. Please, hire humans and stop using AI just because it is cheaper. The new customer service is terrible. I am really having a… more

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12. please let me know how to uninstall acrobat. I hate it. It's also very expensive. Please help me get it off my professional computer

    Please help me uninstall Acrobat.

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13. Acrobat 23.008.20470 Update NO GOOD

    The last 2 upgrades are terrible! Slow to open and slow to process, eg. export function. Insufficient testing prior to release. Adobe team, you must improve this!

    7 votes

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14. Please allow use older versions of the app in Creative Cloud, like other Creative Cloud apps have, Version 24.1 is Broken.

    Version 24.1 is Broken. It has crashed 9 times today. This happens when scrolling documents, tabbing into documents and even when opening documents. I am not even using any of the special features. This is ruining my workflow and honestly am about to look for an alternative PDF program.

    Please give us the option to use older versions of apps like other programs do in the CC. So I can have a functioning version of the app. It was working fine before the update.

    I didn't want AI in my program, I didn't ask for AI. Every big corporation is rushing to add any form of 'ai' to their programs to stay modern or help share prices, and it's just bloatware garbage no one asked for.

    Adobe is so out of touch, and everyday I am thinking of switching to and learning alternatives.

    Version 24.1 is Broken. It has crashed 9 times today. This happens when scrolling documents, tabbing into documents and even when opening documents. I am not even using any of the special features. This is ruining my workflow and honestly am about to look for an alternative PDF program.

    Please give us the option to use older versions of apps like other programs do in the CC. So I can have a functioning version of the app. It was working fine before the update.

    I didn't want AI in my program, I didn't ask for AI. Every big corporation is… more

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15. Keeps crashing

    I can't believe I'm paying this much every month when the program keeps crashing. It has been nothing but trouble for the past month.

    7 votes

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16. PC restart required after update, which is super annoying

    PC restart after software update is normally not required, except device drivers.
    This is pretty annoying, and adobe must at least describe the reason (e.g., adobe's technique level is very low)

    2 votes

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17. downgrade

    Downgrade Acrobat DC to a previous version

    Monthly Updates are good, but in some circumstances, plug-ins from different developer doesn´t work after a update. so i must uninstall the acrobat, search an old installer, then search the last version and install it and then disable the autoupdater. This is to extensive, when you must do this for x Clients.

    5 votes

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18. Failure to launch after a number of files are opened

    After I work with a few dozen files in a day, Adobe simply stops opening. You click on a file or the app itself and the cursor flickers once and nothing happens. The only way to get it working again is to restart the computer. Very inconvenient when you are logged into multiple business programs and have to log out of everything and shut down/restart in the middle of the day. Have checked for updates - nothing.

    4 votes

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19. Login to Multiple Devices using a single Adobe ID

    Please can you give us the option to login to multiple devices using a single Adobe ID.
    Currently our existing adobe ID can only login to two devices simultaneously, we have several users that requires to sign-in with more than two devices.

    3 votes

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20. Shared server update issue

    We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every update which is not a fix.

    We use non-persistent Citrix servers for our infrastructure and when we update 64-bit versions of Adobe Pro DC, we are having to go into the registry and redo the keys that allow for multiple users /shared devices. This is only happening to 64-bit installs and seems to have started back on the August planned update. This seems like a bug since 32-bit versions of Adobe are unchanged after updating. Both versions are updated in the same fashion, via a script deployed from our RMM platform. I did work with support originally and they suggested I check the registry after every… more

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