Acrobat for Windows and Mac

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Mac Acrobat Pro DC installation with Creative Cloud desktop app fails with error code 101 (error code 183 into the install.log file)

    The installation of Acrobat Pro DC on Mac using the Creative Cloud desktop app fails with error code 101 (see attached screenshot).

    Looking at the attached install.log file in /Library/logs/Adobe/Installers I see that ASUInstaller exits with error code 183.
    This is the installation summary:

    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'ASUInstaller', version:2.0.0.43
    FATAL: Error occurred in install of package (Name: ASUInstaller Version: 2.0.0.43). Error code: '183'

    WARN: Program "/.adobeTemp/5BC09FDD-CA3B-41B2-B752-C031EA153391/1/Install.app/Contents/MacOS/Install" failed with exit code: 82

    macOS Mojave 10.14.6 (18G3020) using a mobile user account (administrator) …

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Windows shutdown permission error

    After latest update to Acrobat DC, dated 2/4/2020, users get the following error when shutting down or restarting their computer: "You don't have permission to shut down and restart this computer."

    The problem seems to be isolated to shutting down/restarting via the start button. The computer can be shut down via command prompt, or red button on login screen.

    If I disable the 3 Adobe services relating to license check and updates, then restart, the problem goes away.

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adobe Acrobat Reader DC installed displaying another app's icon

    I installed Adobe Acrobat Reader DC on my new Windows 10 laptop. After installation I was looking for the familiar Adobe icon, and it was nowhere to be seen. The only icon that said "new" was the icon for One Photo Viewer. I hovered the pointer over it, and it identified the app as Adobe Reader! I clicked on it, sure enough it opened Adobe! What gives??? I restarted the computer, no change. How did Adobe install with another app's icon????

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Accessibility in Non-Paid Acrobat

    Make accessibility capabilities part of the non-paid Acrobat

    I am exceptionally disappointed and frustrated the accessibility features are not part of the free version of Acrobat. It completely goes against the diversity & inclusion statements Adobe makes https://www.adobe.com/diversity.html?promoid=T32PLY3F&mv=other. How can you say you're trying to be inclusive if there is a financial barrier to creating PDFs.

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sign in issue.

    I have repeatedly gone through the sign in process and Adobe is failing to sign me in.

    3 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  6. plugin fix 19.021.20061 Adobe Acrobat Distiller won't update

    I was able to download two of the three fixes for crashing because of the plug-in issue since the 12/10/19 update. I'm unable to download the Distiller fix, says it isn't the right version, though the version is also dated 12/10/19. I rebooted my machine but still cannot create a pdf in some programs - it simply shuts down with the plug-in error message. Help!

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  7. non FRL Acrobat DC is pulling an FRL Acrobat license (even though FRL was uninstalled)

    Does anyone know how to fix this? I uninstalled all Acrobat, ran CC cleaner tool and Acrobat cleaner tool. Re-installed the non-FRL Acrobat, but it still reads the FRL Acrobat license (which was a test license and has expired). Real users no longer have any Acrobat available for production work.

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remove Social Connectors from the log on screens for corporate deployments

    For corporate deployments of Adobe Products, using a Federated ID, there is no reason to have social connectors for the log-in. I would like to have a way to remove these social connectors from the log-in screen, so that a user's only option is to put in their corporate email address to access their license.

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't export to PDF due to error

    I can't export anything to PDF format because it says "Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat."
    I've checked and my license has not expired and is activated. I've relaunched, logged out and signed in on Adobe Acrobat and it still shows the same pop up.
    It is extremely frustrating.

    2 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  10. HKEY_CURRENT_USER Startup Run keys not removed by uninstallation of Adobe Acrobat DC

    The following HKEYCURRENTUSER Startup Run keys are not removed by uninstallation of Adobe Acrobat DC:

    "CCXProcess"=""C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe""
    "Adobe Acrobat Synchronizer"=""C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe""

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adobe Licensing Application hangs after login on Mac OS 10.15.2 (Catalina)

    When trying to start the newest version of Adobe Acrobat 2017 for Mac OS on Catalina after logging in with the Adobe ID the Adobe Licensing Application hangs. See: https://community.adobe.com/t5/acrobat/acrobat-licensing-application-hangs-after-login-on-mac-os-10-15-catalina/td-p/10752118
    The software is unusable.

    8 votes
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    9 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Freeze on opening Document

    Acrobat suddenly began to constantly freeze after opening any document. I uninstalled it and tried to reinstall but got a 136 error. I'm on MacOS 10.15.2 "Catalina" on a MacPro (late 2013)

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adobe Fresco incompatible

    I would like to see more computers at lower price points work with future Fresco updates. On my current system, I cannot install it. I do not have upwards of $2000 to buy one of the computers it supports. Not everyone is wealthy and i would be paying any of those computers down for at least 2 years, if not longer. But I need Acrobat for school so I can edit PDFs my professors send me. Also, a list of graphics cards with DirectX 12.1 support would be helpful. I will do without it for now, I would like see…

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  14. MS Installer bug

    If during the installation of Acrobat DC Pro you select only the option to create PDF from Office documents, the virtual printer will not be installed.

    And if you choose the creation of office documents, and, for example, in the Chrome and Firefox browsers, then the printer is installed and everything works correctly. Fix the installer, please.

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Logs for Account creations/deletes

    It would be helpful if the Adobe Admin Console had an area where you can see when an account is created or deleted. We have Enterprise licensing and i'm surprised that this info is not available, especially for audit purposes.

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  16. I have bought a monthly plan. Why is Adobe asking me to register the product?

    I purchased a monthly plan of Acrobat DC. I was not able to install via Adobe Creative Cloud. Therefore, I downloaded the installer from the Web, and have succesfully installed Acrobat DC. I am now asked to provide a registration serial number. Where can I find this number?

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  17. Prevent unintended over subscription

    My enterprise has subscriptions to individual Creative Cloud apps (e.g. PhotoShop, Illustrator, InDesign, etc), as well as "All App" subscriptions (i.e. the entire Creative Cloud bundle), as well as Acrobat Standard, and Acrobat Professional. Adobe should provide me with alerts when it detects that a user is over subscribing. For example: (1) If a user is assigned an All Apps subscription, an alert should be raised it they are also assigned any other subscription. (2) If a user is assigned 3 or more individual Creative Cloud apps (excluding Acrobat) an alert should be raised since it is more cost effective…

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Individual Creative Cloud subscriptions should be universal to every Creative Cloud product

    For my enterprise I subscribe to multiple individual Creative Cloud products (for users who need 1 or 2 products only, since it is more cost effective than an All Apps subscription). I might have 9 of 10 PhotoShop subscriptions assigned, 10 of 10 Illustrator subscriptions assigned, and 11 of 10 InDesign subscriptions just assigned. That means I have to true up InDesign by 1 even though I overestimated my PhotoShop and am 'overpaying' until I am allowed to true it down. All individual subscriptions cost the same, so Adobe should allow me to transfer quantities between products (so I can…

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Creative Cloud-Free Adobe Software

    Please let those of us who prefer it to simply use Adobe software like any other. No creative cloud, no membership, no password. I just want to read and edit pdf files. It's software. Let me just use it. As it is I have lots of pdf files and I'll go along. But as soon as there's an alternative, I'll bold from Adobe and never come back. Unless I can again just use the software like before.

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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