Please send all Adobe invoices monthly, via email.
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[Deleted User] commented
THIS IS SO ANNOYING Adobe are clearly not interested in listening to their customers. This has been requested since 2014 and still no action. How could this possibly be a difficult request???
Angry customer commented
It's unbelievable a company such as Adobe doesn't send invoice by email. I don't know a single other company that doesn't do that. I mean, you guys must know many of your subscribers are companies and that we need to provide the invoices to our accounting department. It's so basic, trivial and normal, there isn't a single invoice system that doesn't have the "email invoice" feature and it's always on by default. I bet the real reason is that you're hoping people will forget to unsubscribe if you don't send the invoice. If this is right, I hope the person or group of person will look inside of them and be ashamed. I also hope someone higher, that understand that customers must be valued, will take actions and make everyone life easier.
I've made this feature request with Adobe many times. I had decided to try to make the feature request every time I had to log into Adobe account to download the invoice to send to accounts people.
I'm rethinking this. Considering this is Adobe, it might be better / easier to have someone else write an app to do download and and then email out Adobe invoices. Then Adobe could simply buy that working code and Adobeafy it. Anybody know any developers?
As an MSP who has the "Primary Administrator" account on behalf of our client, we are the only ones who can access the monthly invoice. Our client has to pay us to log into the system to retrieve an invoice for something they pay for. It's not that hard to send an email.
Robert Mahon commented
This is unacceptable!! I pay for SaaS with Adobe and all I require is for my accountant to not show up at my desk once a month hounding me for invoices, wasting my time, as I go log into my billing account trying to find what she needs. For all my other SaaS providers the invoice are emailed direct to her and everyone's happy. I have my software, she has the invoice, and most importantly you have you money. This is not a big ask and every corporation requires invoices!!! Totally unacceptable!!
Martin Welsh commented
Please add me to this request. Takes up far too much time every month and I am now considering moving to another provider.
Agree with everyone's comments. Totally unacceptable that this isn't even in opt-in option (even if Adobe does not want to do it by default).
This is ridiculous that this feature is not available. Google, Facebook, Microsoft and so many other companies provide email receipts or email PDFs. This feature needs to be available.
I am the CTO of our organization, and I have a very long list of monthly expenses that I have to manage...I loathe doing my expenses, and the main reason is ADOBE...Unfortunately we have six Adobe accounts, and it's really pathetic that I have to login and retrieve each of my invoices????
Who in the world tells their valuable customers, "No, you need to come to us if you want your invoice"...
EMAIL MY INVOICES TO ME EVERY MONTH PLEASE.
And while you are at it, LET ME LINK ALL OF MY ACCOUNTS UNDER ONE LOGIN.
PLEASE DO THIS ADOBE!!!!! NOW!!!! WE DESERVE IT.
I agree that this feature needs to be added. I have to supply invoices to my accountant department and it gets very annoying when i have to log in each month just to get the invoice. I have no other reason to log in to the online account each month. Thank you for getting this taken care of.
This issue is absurd and shows a total lack of respect to Adobe costumers' time and money. It's incredible that in 2018 we need to ask and beg for this obvious, simple feature and stop wasting half an hour each month trying to salvage invoices from Adobe's obsolete management system.
For a company that's trying to stay at the top of the game, shipping new UX products, it really doesn't seem like everyone in the company are actually on board with the times.
Braven Admin 1 commented
I manage all of the digital services for my company and have to submit invoices to our expense system every month. Every other digital service has the option to have my monthly invoices emailed to me which makes it simple to submit my expenses, except Adobe! Every month I have to login to my Adobe account, click on Manage Account, re-enter my password even though I just entered it 5 seconds ago, click Manage Plan, scroll down to Billing History (which takes a moment to load), choose the invoice, click download, browse to the common area i store these files, rename the file to match the naming scheme, login to my expense software, find the associated expense, and upload the invoice. I also have to do this for two accounts since we purchased two licenses. It takes 10 minutes or so do this when when for literally every single one of the other services I manage since the invoices are emailed I just click Forward email when it comes in and my expense software automatically scans the invoice and associates it with the expense. PLEASE, please, please make emailing invoices an option like EVERY other company out there!