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Acrobat CC excessive Ram usage

Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
The RAM usage seems to increase much more quickly if it is an image heavy file open but still happens after a time even if a small vector file is opened, and happens over a couple of hours if no files are open.
Currently I have to restart acrobat at least hourly (usually more often) or all of the software open will be paused and I have to restart the computer.
There is a thread about this on the adobe forums with several others reporting the same issue.

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  • Chris commented  ·   ·  Report

    Happens to me several times each day, I try and quit out of Acrobat periodically to avoid the message, which can sometimes lock the computer up if it decides it won't close the message window. Any hope of Adobe giving a @)(#! seems very unlikely going on their lack of input on this thread which is now nearly six months old. Prove me wrong Adobe

  • Harold Anderson commented  ·   ·  Report

    Memory problem popped up on me last Thursday, out of the blue, no plugin installs or updates to DC. Rendered DC useless but for quick launch, view and quit of the app. Waiting for Adobe to give a @)(#!

  • Ric commented  ·   ·  Report

    Acrobat Pro DC 2018.011.20035 on iMac OS High Sierra version 10.13.3. This issue started out of the blue about two months ago. Memory use increases to about 88Gb before the computer seizes up. I have to quit Acrobat every few minutes depending on the complexity of the PDFs. Two of four computers are experiencing this - the other two are fine. It looks like this problem has gone unresolved for some time!

  • Ton commented  ·   ·  Report

    Same problem, 2 identical macpro's, one has the problem, the other works fine.

    Would be nice to get some feedback from Adobe for a change.

  • Chris commented  ·   ·  Report

    I've also had the same problem for the last two months, iMac Retina 5K 27"
    4GHz Intel Core i7
    24GB RAM
    10.13.3

    Have to frequently kick out of DC when the over memory warning comes up, not holding out much hope that its going to get any better any time soon.

  • Luke commented  ·   ·  Report

    Same problem here.
    Mac 10.11.6
    3.7 GHZ, 16 GB
    PitStop Pro

  • Tracy commented  ·   ·  Report

    I've been having this same exact problem with Acrobat DC since the day it was installed. I've uninstalled all the adobe software, used the creative cloud cleaner too, reinstalled and next day same problem. Im running late 2013 Mac Pro, 3.7 GHz Quad-Core Intel Xeon E5 with 12GB of ram.

  • Brandon commented  ·   ·  Report

    Same issue for Acrobat DC.
    Had to un-install DC and go back to XI to be able to view the PDF's

  • Gwenda commented  ·   ·  Report

    Once again, I'm asking any progress on this?

    Its been almost three months since it started happening, september 1st 2017, and no solutions given yet, except for quitting the software often to avoid it crashing the computer.

  • Michael commented  ·   ·  Report

    There is new update for Acrobat DC. Has anyone tried it yet?

  • Jan commented  ·   ·  Report

    See my older comments.
    The memory leak problem is 100% back. ;-(
    My colleague worked problem free for a week. I've installed CC 2018 and after this install Acrobat becomes very memory hungry again.
    Back to square one.
    Adobe help us please!

  • Gwenda commented  ·   ·  Report

    Hi there, any progress on this?
    Jan's suggestion doesnt help those of us with a later and full (not trial) version of pitstop 17. I have tried a clean install of Pitstop as well, but no difference to acrobat RAM usage, whether pitstop is running or not

  • Jan commented  ·   ·  Report

    See my post on October 04.

    I think I found the solution of my Acrobat Pro DC memory leak problem.
    It was related to a previous uninstall from the plugin Enfocus Pitstop Pro 13, which left some remaining files and folders.

    See the link of the Adobe forum below to read more.
    https://forums.adobe.com/message/9921574#9921574

  • Robin commented  ·   ·  Report

    I'm on a Mac, OSX 10.11.6; 16 GB Memory. When I have several apps open, including Acrobat, I'm using 8 GB. As soon as I launch Pitstop, I'm using almost 15 GB, after a certain point of Pitstop activity, I get a memory overload and have to Force quit all apps.
    There are no plugins being used.

  • Gwenda commented  ·   ·  Report

    The specs of mine are:
    iMac (Retina 5K, 27-inch, Late 2014), 4 GHz intel core 17, 16 GB 1600 Mhz DDR3,
    Acrobat Pro DC Build: 17.12.20098.240878, also with Pitstop pro 17
    Running Yosemite 10.10.5

  • Pascal Duperron commented  ·   ·  Report

    OS X El Capitan v. 10.11.6
    iMac (27' late 2013)
    Processor : 3,5GHz Intel Core i7
    RAM : 16 Gb 1600 MHz DDR3
    Graphics : NVIDIA GeForce GTX 775M 2048 M
    1,12 Tb Fusion Drive

    Acrobat PRO DC 2017.012.20098

  • Gavin commented  ·   ·  Report

    Hi Amboo, here's our specs:

    1 - MacPro 3.2 Ghz Quad-Core Intel Xeon, 10Gb 1066 Mhz DDR3, Acrobat Pro DC 2017.012.20098
    2 - iMac 27' 2.7 Ghz Intel Core i5, 8Gb 1333 Mhz DDR3, Acrobat Pro DC 2017.012.20098
    3 - iMac 27' 3.4 Ghz Intel Core i7, 8Gb 1333 Mhz DDR3, Acrobat Pro DC 2015.007.20033

    All have OS Sierra 10.12.6 & PitStop 13, the strange thing is that the 3rd Mac, running Acrobat Pro DC2015 doesn't have the problem. I hope this helps.

  • Michael commented  ·   ·  Report

    Hi Amboo, I am using an iMac (27-inch, Mid 2010) with 16gb ram running Mac OS Sierra 10.12.6. The version of Acrobat I was using was DC, (running Acrobat XI just now with no Issues) In addition, the plug in I have is Pitstop Pro 17 which runs no problem with Acrobat XI,
    it slows down with Acrobat DC.

  • Don commented  ·   ·  Report

    Have exactly the same problem, while same mac next to me running same software and versions not having problem.
    Adobe get this fixed, it is slowing down production, having to quit and reopen acrobat all the time.

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