How to get a monthly invoice
- Sign in to https://account.adobe.com/plans.
- Click Manage plan or View plan.
In Billing history, select either:
- to view a PDF of your invoice
- to send a copy to your email address.
To print the invoice, do one of the following:
- Select the PDF viewer’s Print icon.
- Choose File > Print in your browser.
For more information and clarity on the above steps please visit this help document: https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html
Wow they merged this with a non solution thread? This is ridiculous and insulting. Very clear adobe has 0 intention of making customer friendly moves. Also flagging as inappropriate. This guy commented previously with an equally tonedeaf comment which clearly shows his lack of reading comprehension. Please don't respond at all if you don't understand the problem
@ Tariq Ahmad Dar - we all are aware of this manual process.
This is NOT what is being asked over the last 4 years or on these MANY comments.
If you are a "community manager" and can not even read --- I have no hopes.
Alison Langdon commented
I have flagged Tariq Ahmad Dar's idea as inappropriate as it does not address the problem that ALL of us have. NOT everyone has access to billing history as NOT everyone is the account owner!
All we want is for the person who receives the email that gives us a "preview" of our invoice to be able to access the invoice.
Even a button in the email that allows us to print it as a pdf would be great - but of course their software probably can't produce pfd's.
Wow, it's like they're laughing in our faces! We KNOW how to get the invoices, that's not what's requested. Reposting my original comment:
I understand that sending so many invoices can clog-up emails and use storage space, but at least send a link like other companies do, so you can download it directly from the email.
We are an MSP that manages multiple client accounts, and every month we receive multiple requests from our clients' Accounts Payable departments to send them their invoices.
It is ridiculous that Adobe can't find a viable solution for this issue.
Here we go again. New bug report created because this is not a solution to the bug report!
Yes I'm not voting for this merge.
Send me my invoices like every other business I spend money with!!
The "idea" this was merged into is NOT what users are requesting. We want an automatic invoice sent out every month just as every other subscription service pretty much ever has done. Please do not ignore this request by giving the same answer over and over as a company that you can simply log in to your account to access the invoice. This is obvious and it is insulting to keep suggesting something that is a non fix. So, to be absolutely clear, I am aware that invoices can be accessed monthly via my adobe account, and I request that the invoices be sent to user email accounts every month.
Jon Yap commented
PLEASE do it Adobe. Send the invoices to your customers MONTHLY. Please.
Come on Adobe. You can do it. Even Microsoft changed this a while back with their Microsoft 365 invoices. Maybe in the US having proper tax invoices is not important, for all your clients in the EU they actually mean something and we can't run around logging into portals TWELVE TIMES PER YEAR like this!
This is a basic feature every other company has implemented easily. The only reason Adobe doesn't want to implement this is so they can make money off people who forget to unsubscribe. They don't care about customer experience or keeping customers happy because we still need Adobe, and they have the monopoly. They need competition so people can jump ship quickly.
"Under Review" since 2018? Curious if anyone who works for adobe does anything at their job or if they sit around while we pay them?
It's a shame I can't get the invoice by mail when a payment is made.
I'm subscribed to many services, Adobe is the only one that won't do that, for some reason.
They are able to charge automatically, they just can't tell you about it.
Could be they are saving bits and bytes for ecological purposes ?
Shame shame shame!
Over the last years I believe everyone involved on the Bills / payment / AP / Approvals have been requesting this very common and simple feature to just receive the monthly PDF invoices on email instead of having to navigate on the website, log, find, select, download, etc, very timing consuming monthly procedure.
Not much else to add to this request as it is very basic for 2021 !!
Let's see how Adobe responds.
This is a basic feature, provided by all of my other software vendors. We know Adobe has determined this to not be in their best interests (because it could potentially remind someone they are paying for the service, leading them to cancel) but this is a completely embarrassing lack of functionality.
Alison Langdon commented
Quite agree. PLEASE listen to your customers. (We pay for this "service" which we are not receiving.)
How hard is it to attach a pdf to an email? How hard is it to put a link in to download a pdf?
And please don't bother to tell us that you can't do these things because of "privacy issues", as you are sending a preview of the invoice - just not the invoice itself, (which someone else has to go into the account, download, and then forward) to the person who is receiving the email which lets us know that you have taken $xx from our payment method.
Spencer Schultz commented
Here again to second this thread. Get this done Adobe. It’s 2021 and it’s time to support your customers
Adding to this as they refused to hear us, even though we accumulated so many people complaining about the same thing here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/19593013-please-send-all-adobe-invoices-monthly-via-email?tracking_code=ac2e119f0341c59f86c0d6f35ae53e48
Stop ignoring your customers.
Since this one is being ignores I have created another request to get some action - https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/43793613-please-send-all-adobe-invoices-monthly-via-email
Currently I have to log into Adobe CC to get my monthly invoice. Please send it to me automatically like you do all the other information.
Adobe are obviously ignoring our pleas here. Maybe we need to create multiple new requests to get some action.
It is unusual that I can chose I whole heap of other options for Adobe to email me such as Account-related Notifications (which ironically doesn't include account related notifications), collaboration digests, tutorials, new feature tips, and other inspirational content and magazines.
I can even click a button to get Adobe to email me my invoice but no automation!
Further it looks like Pratyush is no longer at Adobe - his last post on User Voice was 2018, so maybe the message from Tiago about a block hole is accurate and under review was Pratyush's intro which got trashed on his departure.