Ditch the 2023 User Interface in Acrobat
There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:
Swapping left and right-hand panels for no reason. This does not improve anything for users. It just forces users to change everything about how they work in Acrobat every workday.
Functions are indicated by random icons. In the 90s, we learned that icons in software and websites don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.
The left panel is permanently positioned on the screen and obscures part of the document below. Seriously Adobe, WTF.
The entire menu/panel system can't be customized, moved, or docked. Another WTF.
Hamburger menus (those obscure 3 horizontal lines) are used on mobile interfaces to collapse menus. They are totally unnecessary and inappropriate on desktop interfaces — where working people spend most of their time working. Give people real menus with real names. "Menu" is not accurate, either. What is the name of the other menu to the right? Menu 2? Cheeseburger Menu?
The new interface is inaccessible for those with disabilities who use assistive technologies, especially screen reader users. Adobe has seriously violated its VPAT with governments and corporations worldwide who are required by law to provide accessible work environments and tools.
Grey on Grey is not an accessible color scheme. Can't tell if some icons are active or disabled. Those with low vision can't discern the icons.
Digital signatures, Document Cloud (where Adobe stores your files by default), subscriptions, OCR, file creation, file combining, and accessibility all have reported major problems for the past few years...but rather than fix these critical problems, money was instead spent on rearranging the deck chairs on the sinking Titanic.
As long-time PDF consultants, my firm has found that the majority of customers are professionals who use Acrobat for their jobs. These are not "casual" users working on their smartphones. They are using desktops/laptops with full screens, not mobile devices to do their jobs. And they work with PDFs a lot.
They have developed actions and scripts to automate processes on dozens, hundreds, and even thousands of PDF files every day. These industries include print, prepress, graphic design, accessibility & remediation, accessible forms, variable forms, variable printing, data validation, financial institutions (think of all those bank statements every month!), health care, investment and finance, and manufacturing.
Dramatic GUI changes like 2023's completely change how these automated processes work...if they still work at all.
The cost to these industries to correct the now-broken processes — brought on by Adobe's whimsical, untested design idea — is appalling. If I was a major corporation hit by this unnecessary expense, I'd ban Adobe products from my company and look for another PDF vendor.
There are now many reputable competitors to Adobe Acrobat: See:
— https://www.tomsguide.com/best-picks/best-pdf-editors
— https://www.techradar.com/best/pdf-editors
— https://www.pcworld.com/article/407214/best-pdf-editors.html
Calling this Acrobat's "Modern Viewer" is a form of gaslighting Adobe customers. It's not modern at all — 30 years ago, using icons failed in software and web interfaces, and it's failing again with Acrobat 2023. Sometimes retro isn't good, especially retro user interfaces. Please don't attempt to bring back disco, old-fashioned 20 inch TVs, polyester suits, rotary phones and VHS tapes as being "Modern," too.
Ditch this "Modern Viewer" and instead give us a working tool to get our jobs done.
Revert the interface back to what it was.
Fix Acrobat's bugs. There are so many!
And improve the accessibility for those with disabilities (who can't get to the Comments panel, Bookmarks panel, understand what and how much is redacted, make edits or change the content, scale/enlarge the interface, nor sign a PDF).
For those still reading this, users can revert to the old interface for now (August 2023).
— Windows: Hamburger Menu / Disable New Acrobat
— Mac: View Menu / Disable New Acrobat
I have no idea who long Adobe is going to let us revert to the "real" interface.

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InstyButte Typesetting2 commented
There are dozens of feature requests that more or less repeat this one, but with less information and often an angrier bent. I hope that, instead of starting a new request or complaint along these lines, people start to upvote this one, as it is the most comprehensive and has the most votes. Then again, maybe seeing the sheer number of different requests for reverting permanently to the old UI will have some effect on Adobe.
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B commented
This new user interface "update" is one of the worst changes to a program the world has ever seen. Luckily, I found the option to revert back to the old interface because I was dreading to have to use Acrobat after the change. If this new interface is shoved down our throats and option to use the old interface goes away, I will no longer use the software. Focus your efforts on making sure your program runs perfectly and squashing bugs that have remained for several years.
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Marc Patrick Roy commented
Trying to improve the product is a gutsy call.
The first thing you should have targetted was to make the product fast and light.
Then, you need to give me the ability to turn on/off docker menus. For example, I want easy and direct access to hand, point/select, zoom tools without having to dig thru a series of sub menus.
Much like AI and other products, let us decide where we want and what we want to be efficient.
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luke burton commented
EVERYTHING Adobe introduces in each update makes the software worse, whether it be InDesign, Illustrator, Acrobat.... it doesnt matter which. IT IS VERY OBVIOUS that the people designing the software do not need to use it in a professional time short environment. (for example, just creating a new document in InDesign involves atleast 2 new windows and 6 more clicks of a mouse or keyboard compared to previous - just to create a blank doc!! And EVERY system after that is just as unhelpful or cumbersome). There are a million examples of how the softwares are getting less user friendly and streamlined. But hey, atleast it costs a lot more these days and we have access to their amazingly arrogant 'Adobe Experts' who know nothing about designing for print. Fools. Its no wonder people are leaving the industry or looking for alternatives.
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MTK commented
I completely agree with this post. I use Adobe Acrobat daily (I do legal support work remotely) so I do a few things regularly. I felt assaulted when the interface changed on me when I was under time pressure to finish regular tasks and had to TRY and figure out where the buttons etc were. I finally found the revert process, and have done so.
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NA commented
Adobe ruined Acrobat years ago, when it introduced the current mess that is so slow and unpleasant to use. Please sack the incompetent UI "designers" who clearly have no idea about smart UI design or snappy interfaces, and cannot improve the slow and bloated monster that Acrobat has become. Most open-source freeware easily betters Acrobat's expensive lump for usability and speed!
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Steve Trojan commented
I agree, what a huge step backwards
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Andy Cox commented
Horible, what were you thinking, had there not been an option to disble I would be looking for a different programme.
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Terry commented
This update is the opposite of an upgrade.
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Terry commented
What a big blunder!
Reminds me of Office 2007 when MS removed all of the menu shortcuts that had been in place for ages and help make using Word so much easier. MS backtracked soon after; let's hope Adobe do, too. -
Aaron Lisiecki commented
I defenetly prefer adobe
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Gopa Campbell commented
I was so relieved to find I could go back to "old" Acrobat, and while I was at it, to disable autoupdates for Acrobat. There are so many pertinent and good comments here, all of which I agree with. One thing that stood out to me that was particularly awful for my work flow is that the documents now all open as tabs, and even if you separate them, the name now has to fit in a tiny tab so it is truncated. Did your interface people ever stop to think that a user might have multiple iterations of a document that she needs to see at the same time, and that she is not helped by seeing only the first dozen or so letters of the file name? This is just one bad feature among many. I have never seen such a poorly thought-out and totally unnecessary "upgrade." People doing professional work with Acrobat are most likely doing it on a desktop (or laptop) computer, not a phone. Things that make sense on a phone do not make sense on a large screen. I get the feeling the update was put together by people with no experience or understanding of how Acrobat is used, and moreover, that they they (the "designers" of this update) are people enamored of staring at their phone and navigating with their thumbs on a tiny screen. The kind of work that I, and I think most of the people on this forum, do is not like making instagram posts on your phone. Please grow up!
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lockfulton@rogers.com commented
The whole initiative to redesign the user interface is fundamentally out of touch with what other industries use software for. No we don't want new features, and a new look is not value added, it is an irritation, or worse, a waste of time.
The culture of software developers has the confused notion that it is acceptable to release unstable or half finished work, or require users adjust their workflow to accomodate the whimsy of interface designers. Imagine now that you work in aerospace, or law, and you find out that the product you rely on for work flow has suddenly become unpredictable.
Please dismiss which ever employee thought this was a good idea.
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Brad S commented
Get rid of the new interface. Keep the table of contents view on the left. Don't know what you guys were thinking...
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Sam Francisco commented
Please again provide an option in Acrobat Reader DC and other "new UI" products to force separate windows, instead of tabs.
Microsoft Excel designers once decided to change to tabs instead of separate windows. After endless complaints, they had to go back to separate windows.
(Yes, I know that we can revert to the "Classic" interface, at least for now. And yes, I know that we can drag a tab to create a separate window, clumsily and at a waste of time. Neither "feature" is equivalent to having the original option to open a new window by default (i.e., except when a pdf is being dragged into an existing window).)
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Marcie commented
Absolutely hate the update. It is not intuitive - the icons are random and I have no idea what they mean. I miss the word "edit" for example. I am thankful for the "disable new adobe" option and hope this is never removed.
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Ariane Houston commented
I have never written a review for anything ever...until now. I am so irritated by this change that I created an account just to add support. I am a finance professional and work with PDFs everyday. This new version/GUI is terrible and completely unproductive. I echo the all the comments posted thus far and won't repeat them but PLEASE do better Adobe.
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Witold Jaworski commented
The new interface does not fit the needs of the user reading texts from left to right. It would be OK, if you:
1. flip the toolbar (and its panes, like bookmarks) from right to left side of the window;
2. Allow the user to add/remove from the toolbar single commands, like Previous/Next View (in the new layout you left only the Previous/Next Page commands, ad disable any customizations)The new interface severely restricted productivity, mainly because it is less flexible than the previous one, and does not take into account the user needs related to the tex directions (For example: bookmarks are usually used to reproduce parts/chapters structure of the books.I belive, that the readers of Arab or Hebrew books are OK with the bookmarks pane on the right. But not the readers of the Greek-originated alphabets!).
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Lonny Walsh commented
After grappling with the recent update of this software for a week, my frustration peaked until I stumbled upon this thread where a multitude of users expressed their discontent. I appreciate the helpful tip on reverting to the previous format – it was a lifesaver.
Like many others, I find the abrupt changes to the user interface perplexing and inconvenient. Users rely on familiarity, and altering the layout without apparent reason can be disorienting. Adobe's decision to overhaul the interface seemingly without any significant improvements has left many loyal customers, myself included, bewildered.
In a world where technological advancements should enable greater customization, it's disheartening to witness software becoming more rigid. The ability to arrange toolbars and menus according to individual preferences is a basic expectation, and the absence of such flexibility raises questions about the rationale behind these design choices.
Is it driven by laziness, an oversight, or perhaps a lack of understanding of users' needs? The software industry thrives on user feedback, and it's disconcerting to see changes made without apparent consideration for the user experience.
In the future, I hope the developers prioritize user customization, allowing us to mold the interface to our preferences. Software should evolve with the user in mind, not force them to adapt to arbitrary changes that hinder productivity and frustrate loyal customers. Here's to hoping for a more user-centric approach in future updates.
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David Syrett commented
Having a major change like this when you're trying to get critical work complete is beyond frustrating!
The fact that I couldn't find the Action Wizard (Is it even there?) was going to absolutely kill us.
This is simply change for the sake of change!
Thank god I was able to revert.