Any update?

i am disgusted with the new Adobe update. I have lost so much work time trying to figure out what you all did. One minute it works and the next i am stopped and not able to print anything with continuous errors. Only to find out today that you created an error within splashtop. This is my work that is affected, and apparently so many others. when will an update be put into place that replaces the damage you all have done! afterall i am paying for splashtop I cannot fully utilize as well as adobe that is unusable now.

This may go down in history as one of the worst UI changes ever. I actually considered the possibility that Adobe wrecked their product on purpose so that users might be compelled to get a paid version in a desperate attempt to make things better.

I've never understood the 'let's move buttons for the sake of moving buttons' mentality. Absolutely terrible.

There's an entire class of people at Adobe whose work is to figure out how to change things. It's called "Product development and innovation". If the folks working in this department at Adobe don't come up with something, they'd have no jobs. So, when there’s really nothing substantially meaningful to update (like making it easy, more productive, introducing useful tools, etc.), they keep updating the sh$t out of the interface for no benefit to users but to their own benefit. If adobe's execs and CEO have been thinking that this the way to "win", they've gone many steps in the wrong direction already. UI design is not about that. You guys need a devil's advocate to sift through the stuff your creative and marketing folks are "inventing". I'm a designer and have always pushed innovation and invention all my career in directing design studios of major corporations. But I would recommend you introduce people in the design process that are valued for being honest and critical about telling when the stuff you do isn't necessarily valuable to your customers.

How would you like it if, in your absence, someone went to your home and completely rearranged EVERYTHING, according to how THEY think it should be useful to you. No warning, no asking you first, no nothing. This is not only insane, but extremely rude and proves you have no value or consideration for your customers. Change it back!!!!

Wow, that Adobe response on 9/5 read like a giant F U to Bevi and the rest of us.

I hated when my company switched to Foxit and I am still using my personal Acrobat subscription to remediate PDFs for accessibility.

However, Foxit is at least communicating respectfully with me about their UI and bugs I've reported, and I'm making them aware of the big opportunity to include all the remediation features that should have been part of Acrobat years ago and instead is being offered in the form of very expensive third party plugins like CommonLook.

This kind of change in Acrobat feels like a slap in the face to me. So many bugs need fixing. And if your developers feel like they need a big project, revamp that flaming pile of poo that is order mismanagement aka the TURO tool. Make automated ways to create a list tag tree. I could go on. Seems to me you need to hire actual software programmers and get rid of your front end developers. The front end only matters when the back end works!

Thank you for the information on how to disable this new unwelcome interface. I'm copying it here in case it helps someone find the solution they are looking for!

— Windows: Hamburger Menu / Disable New Acrobat

— Mac: View Menu / Disable New Acrobat

THANK YOU SO MUCH FOR THE INFORMATION ON HOW TO REVERT TO THE "REAL INTERFACE". This update was horrific! I cannot thank you enough for putting this together. I hope more users vote, and they revert back. I hate to say it because I've been using Acrobat for years, but this was a complete fail and if it remains I will also be looking for alternatives.

Thank you Bevi for relaying the solution to revert back to the "real" interface and for starting this vote with a well-written, detailed and accurate complaint. I am absolutely dumfounded how terrible the new interface for Adobe Acrobat Pro is. I thought maybe something happened to my last monthly payment and that my Pro was canceled. #failure

I agree with the poste completely. I use a screen reader to do my work. none of the tools are named as before so I can't be sure what I am activating until I activate it. Lots of popups that interrupt my work and I have to use what little vision I have to figure out what happened.
also on the introduce the new experience page I noticed that you put all of the resource links in a table with 2 columns and 1 row. This just complicates the process of accessing these resources. Why would you do that!?
As mentioned in the original post, there are so many bugs that should be fixed, I hate to think how much time was spent on creating this interface that just makes the process more difficult.

I've been using the new experience for a while. My use cases are simple but I relearned muscle memory. More clicks are required for me to perform the same actions than previously. And now the entire e-sign process has changed and is adding an additional page to documents with just a signature field? This is even after the document already has fields for signatures.

This feels like an update that benefits the developers and not the users or that is trying to "grow the brand" by modernizing what is a crusty old platform. Were usability studies performed on these changes? A/B testing? Were participants selected that had no prior experience with the software used? This feels like it's a case of design for new users, where discoverability may be faster for someone unfamiliar with Acrobat.

Thank you, Bevi Chagnon, for the eloquent and accurate description of the "new Acrobat experience". I agree on all counts. And thank you for the instructions on reverting back. Saved my mind.

Adobe: please please please invest your resources in making your products function better, and not just needlessly moving buttons around. This goes for ALL of your products I work with daily. And by work, I mean sitting at a desktop with a big monitor appropriate for graphics work, not casually glancing at a smart phone. If you can't do that, I will have to look for alternatives.

Ghastly and upsetting for users. Do they really think the new interface is better? Why such a big change with little preparation of users? Thank heavens for the disable function.

Floating tools over the top of the document are terrible.

You expressed so much of what I wanted to say so much more professionally and articulately than I was prepared to. Everything about this new format has been a headache. There are now several layers to burn through for basic functions like using the tools apps, being able to highlight text, inability to highlight text once it's been converted from an image, Prepare Form is now a nightmare, and having what appears to be several menus instead of a consolidated one has been an absolutely awful experience for a legal review I'm conducting. Adobe, stop fixing what isn't broken. If you're going to change things, at least keep functions in the same vicinity. Shifting from right to left improves the user experience how exactly?

The only thing subscription is good for is my ability to have the app on both laptop and desktop. This is good for you in the long run. Stop ruining the experience or I'm reverting to single-PC download with the classic version.

I need Acrobat Pro to be productive. That means: I need to edit things. But the new UI is designed in such a way that Acrobat Pro is primarily used to view / read documents. IMHO a completely wrong starting point.

I seriously wonder if the people at Adobe really use Acrobat on a day-to-day basis? Instead of tweaking the UI, I would prefer they work on the speed and reliability of Adobe Acrobat Pro.

The new arrangement of tools is, in my view, completely wrong and not intuitive. Muscle memory is not the problem. You get used to new workflows, menus in new places. But this update has massively worsened my workflow. I have to move the cursor around a lot more, need more clicks. The tabs at the top are not wide enough - for example, if several variants of a document are open, you can hardly see the name of the document.

There's always another company with a similar product or service waiting to take the more established one's place. Darwinism in business. Happens every time.

[eats popcorn as he watches it unfold]

The problem is that the corporate smartass bigwigs at Adobe who came up with this "brilliant" idea would have to admit its stupidity and account for the time, effort and money they splashed on the implementation; they would rather create a massive pain ********** for millions of their own customers than admit their own failure. Yes, it's time to choose another product.

Can anyone recommend another good PDF editor? (if it’s allowed) 😊

Look at Adobe's response to this thread on 9/5, they are doubling down on their position and defending the new interface. Run, run now while you can and find another PDF editor.