247 results found

1. Acrobat Pro Keeps Crashing Every time I Try to Share Via Email

   My Acrobat DC on a Mac keeps crashing every time I try to share via email. I'm currently on the latest version of Acrobat DC and on Mojave 10.14.3.

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   Need Info  ·  AdminArvind Yadav (Admin, Adobe) responded

   Dear User,
   Apologies for the inconvenience caused!
   Please send the recent .crash file once Acrobat crashes. Please send the it to arviyada@adobe.com.
   Meanwhile could you please try the steps suggested at the thread: https://acrobat.uservoice.com/admin/v3/suggestions/31040119/ and see if it works.

   Regards,
   Arvind

2. Add comments to PDFs in Microsoft Teams (or OneDrive or Dropbox)

   Working in Microsoft Teams it is needed to be able to make comments in the same PDF-file (online) like we can do in Word and Excel-files, so the team can see each others comments, and add their comments in the same PDF (without having to download and upload, which will result in several PDFs, and will not be very efficient).

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3. When sharering a pdf file with the Default email app (Outlook), Outlook is blocked for processing until send and close of pdf file
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4. Set Time Zone for Adobe Document Cloud Reviews

   When sending out a document for review via Adobe DC, an email is generated that notifies the recipient of the review. The email notification defaults to PST. Please include an Adobe Document Cloud Account Preference option that includes an option to set a time zone so the local time zone is accurate when deadlines are emailed to the recipient.
   A time zone setting is available in the preferences for your signature settings but not for the document review.

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5. I had my works all stolen out of Kindle/CreateSpace. I want a .pdf which drops quality with each transfer.

   For my final book upload to online distribution sites, I would like a lossy file PDF. That's so that if someone steals my works, with each computer transfer of the file they make, they lose quality. And that means when they print my book, or sell it online, they get a garbage file.

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6. Unable to get or publish comments to Adobe Shared Review PDF on SharePoint 365

   Unable to get or publish comments to Adobe Shared Review PDF on SharePoint 365 with Adobe Acrobat Pro DC.

   Details:
   I'm using Adobe Acrobat Pro DC 2019.010.20064

   When I open Shared Review PDFs hosted on SharePoint 365 I see the message:

   • Could not get new comments. Adobe Acrobat did not get a response from the server.

   • Adobe Acrobat cannot connect to the Review Server: 13.107.136.9

   This appears to be the same error and message other users are reporting since October 2018 when setting up new Shared Review PDFs using SharePoint & Adobe Acrobat DC. Any updates on this would be much appreciated.

   --

   The system lets me create the Adobe Shared Review PDF with SharePoint no problem. As soon as I exit the PDF and attempt to reopen the Shared Review PDF then I see the messages about being unable to connect to the server to retrieve comments.

   "Could not get new comments. Adobe Acrobat did not get a resposne from teh server. Try again later of contact your system adminsitrator". If there was an option to manually try again or re-enter SharePoint server credentials (name/password) that may be helpful.

   Unable to get or publish comments to Adobe Shared Review PDF on SharePoint 365 with Adobe Acrobat Pro DC.

   Details:
   I'm using Adobe Acrobat Pro DC 2019.010.20064

   When I open Shared Review PDFs hosted on SharePoint 365 I see the message:

   • Could not get new comments. Adobe Acrobat did not get a response from the server.

   • Adobe Acrobat cannot connect to the Review Server: 13.107.136.9

   This appears to be the same error and message other users are reporting since October 2018 when setting up new Shared Review PDFs using SharePoint & Adobe Acrobat DC. Any updates on this would be… more

   6 votes

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   Planned  ·  AdminArvind Yadav (Admin, Adobe) responded

   Hi Ryan,

   Thanks for reporting the issue and apologies for the inconvenience caused.
   We have been working on this and let you know once we plan to deliver the fix.

   Regards,
   Arvind

7. I have Microsoft Outlook and I send all my PDF attachments thru this email.

   I have Microsoft Outlook and I send all my PDF attachments thru this email. Your October 2018 update no longer recognizes Outlook default that automatically sends an attachment to an email.

   Now we must every time get diverted and click on attachment and continue to attach every single PDF in an email to Outlook. This creates a lot of work for no valid reason. EVERY user of Outlook is now going thru these extra steps for no valid reason. STOP IT.

   I am surprised that Adobe management who probably use Microsoft Outlook have themselves not wondered why they are now going through these extra steps time after time after time to send PDF documents?

   Why are we even having to write you to say fix it?

   I have Microsoft Outlook and I send all my PDF attachments thru this email. Your October 2018 update no longer recognizes Outlook default that automatically sends an attachment to an email.

   Now we must every time get diverted and click on attachment and continue to attach every single PDF in an email to Outlook. This creates a lot of work for no valid reason. EVERY user of Outlook is now going thru these extra steps for no valid reason. STOP IT.

   I am surprised that Adobe management who probably use Microsoft Outlook have themselves not wondered why they are now… more

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8. Share files by email on Mac - Bug always causes Acrobat Pro DC to crash

   Every time I try to share a PDF by email it crashes.
   I am on a Macbook Pro 2017 and running MS Outlook with Exchange server for email.
   I click the envelope icon in the top left corner under Tools and then select on the right "Send as attachment" and choose MS Outlook as my email client.
   it crashes every time.

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9. tracking anonymous views on shared links

   Send and track used to track anonymous views on shared links. For instance, I generate a PDF and a customer posts the link to their website, I could track the number of anonymous views and downloads. I I can no longer do that directly from Adobe, I have to log into the old cloud. The new UI in the cloud does not display this information either.

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10. Disable Download

    When sharing links through the Send for Review feature, have an option to prohibit downloads, copying, or editing beyond comments etc. More control over this feature will prevent draft documents from floating around.

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11. Onedrive "shared with Me" files folders, cannot be seen can only see my onedrive files and folders?

    when you add your onedrive account to adobe dc, it does not show the "shared with me" files or folders.

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12. Receive error - cannot connect to the Review Server 13.107.136.9

    This is currently an error that we are experiencing. We are doing shared reviews and this was working fine several weeks ago. We were able to previously send out pdf's for review but now we are receiving this error.

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    4 votes

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13. Associating multiple lines of highlighted text with each other

    Is there a way to associate multiple lines of highlighted text with each other? For example, pointing out contradicting lines in one paragraph against lines in another paragraph during in a review.

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14. Revert sharing emails back to old way

    Please change the way we share PDFs through email back to the way you have before, or have it be the default to share over email. I'm not loving the toolbar that pops up because it adds another step to the sharing process.

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15. crashing on share or e-mail; can't access contacts

    The software is so incredibly buggy - any attempt to share makes the software crash. Cannot share files saved in document cloud or elsewhere, share via e-mail (with outlook Mac) causes crash, share via document cloud causes crash, attempts to access address book to share via native adobe app causes crash. Why can't I just drag files stored in the document cloud into an e-mail or message - this is the easiest way to share. Share/collaboration is literally unusable in acrobat DC - WHY?! Our entire team may have to move away from the entire Adobe platform if this is not resolved. All of our software and our OSX is FULLY updated.

    The software is so incredibly buggy - any attempt to share makes the software crash. Cannot share files saved in document cloud or elsewhere, share via e-mail (with outlook Mac) causes crash, share via document cloud causes crash, attempts to access address book to share via native adobe app causes crash. Why can't I just drag files stored in the document cloud into an e-mail or message - this is the easiest way to share. Share/collaboration is literally unusable in acrobat DC - WHY?! Our entire team may have to move away from the entire Adobe platform if this is… more

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16. Please Remove the unnecessary extra clicks to allow sending as Attachment.

    One click to send an attachment is enough. Having to click three times before we get the ability to attach it to an email is ludicrous - it really slows down workflow. COME ON Adobe! Your new updates for Illustrator, Photoshop and Acrobat have made your workflows worse not better

    2 votes

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    Resolved  ·  Sahil Singla responded

    Hi,
     
    Apologies for the inconvenience caused!
    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.
     
    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html
     
    Please let me know in case of any concerns.
     
    Regards,
    Sahil

17. Email Validation not Supporting all the Allowable Characters

    Email addresses now support special characters as the first character of the local address in an email address and following characters. Acrobat/Reader does not allow these characters within the local address.

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18. Send and Track not working

    Twice today I have Shared a document with someone, clicked the track button, and the document DOES NOT appear in the list of files called "Shared for Viewing." Does my recipient have the doc or not? If I don't get these documents in on time I am out of business.

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19. Adobe Pro DC does not let me sent as a document through email.
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    Resolved  ·  Sahil Singla responded

    Hi,
     
    Apologies for the inconvenience caused!
    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.
     
    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html
     
    Please let me know in case of any concerns.
     
    Regards,
    Sahil

20. Put back the one-click share via email.

    The new way is very long winded. sometimes the Share window doesnt open. PLEASE allow 1 click to send via default email client as in the last version.

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    Resolved  ·  Sahil Singla responded

    Hi,
     
    Apologies for the inconvenience caused!
    Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.
     
    Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html
     
    Please let me know in case of any concerns.
     
    Regards,
    Sahil