507 results found
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Don't recognize my signature from image correctly
Loading signature from image don't recognize the hole signature only parts of it. Can't configure where in the image the signature it is located. It is automated and it doesn't work on my signature. Simply Horrible.
2 votes -
Unsupported file
More than half of the PDF files I try to load return an error reading, unsupported format. Yet they open in Adobe Touch and Reader on desktop. Please look into why so many files are Adobe PDF files but are inaccessible here. Example file attached
3 votes -
not much help
why can I not sign document
2 votes -
not happy with this tool
How do I delete the pdf's I made tonight using the signing tool. This is more than frustrating. Why can I not delete them?
1 vote -
Erro Document Cloud
O document cloud é muito instável. Está sempre dando um erro ao entrar na função de solicitar assinaturas. Estou extremamente insatisfeita.
3 votes -
Confused and Irritated
When I place my signature there is no button to save, or complete signing. What am I supposed to do?
3 votesHello Robert,
Thank you for your feedback, could you please share more information about the difficulties you are facing with saving and signing agreement?
—Robert -
Adobe Sign suggestions
Adobe Sign, creating templates:
When expanding a category of fields used (see attached picture), leave all groups expanded. I am frustrated having to switch between groups... I want them ALL open so I can just pull out the field I need. It's a pain as it is. Simply put, allow me to see ALL field options in one window.Secondly, ADD a feature to update the template document while retaining the original fields. Every time I update an internal document, some 5-10 pages long, I must create an all new template. What a time waster.
Lastly, Allow me to edit…
1 voteHi Carrie,
Thank you for your suggestions. We will look into these.
For your second request, it’s already available. You can make a copy of an existing template with these steps:
1. Use the existing template to Request Signatures
2. Enter recipients (you want to send the updated template to)
3. Click Next
4. Turn on Advanced editing (see screenshot)
5. Check the Save as template checkbox at the bottom
6. Update the document
7. Click Send
8. You will be able to provide a name for the new templateHope this is helpful.
Adobe Sign Team -
Option to bulk tag fields
When preparing to send forms for completion and signatures, it would be extremely helpful and a time-savor to have the option of bulk tagging form fields. For example "selected fields are designated for recipient 1" or "all fields on this form are designated for recipient 1"
1 voteHello Ivan,
Thanks for your feedback. We will look into this.
Thanks,
Robert -
continual error messages
I continue to get this error:
Updated account settings
Draft is not accessible due to updated account settings. Click OK to compose a new one
and this one:Server error
We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.
I am contacting you for help1 voteCarol confirmed the issue was resolved after clearing browser cookies.
Adobe Sign Team
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Adobe Sign not loading
I have been unable to open Adobe Sign. The loading wheel keeps spinning and never connects.
1 voteHello Kelly,
Thank you for your feedback. Can you please share more details if you are still seeing an issue.
Thanks,
Robert -
Fill and Sign
Why is it that in the last few days I am getting a notice when I try to fill and sign a PDF, that I upload, say the file is not supported. These Are same type's of PDF's that I have using and filling and signing for years.
9 votesHi,
If possible could you please share a sample PDF file with which this issue is happening?
Thanks,
-ashu -
the iOS app doesn’t work
adobe sign en iPhone es una porquería de app, una basura completa que no se puede utilizar, no deberían ni siquiera tener disponible la app.
2 votes -
Disappointed with Adobe
I have been trying to edit a file that I downloaded which is NOT password protected but am having difficulty editing it. This is frustrating as I spent time downloading the added features of ADobe, started my 7-day free trial but unable to use any of the features! very frustrated!
3 votes -
Can not verify document to sign
Fiz o login, tentei abrir documento enviado para assinatura, mas continua dizendo que o email não está correto.
Se recebi o documento, o email está correto?!!!
Se fiz login, o email está correto??!!
Estou com o Adobe logado, mas abre outra tela ao tentar abrir o documento.2 votes -
Better Visual Cues for State of Document Signature Request (E.g. Complete, Cancelled, etc.)
YOu really need to have a more visible indicator of the current status of documents. For example, I canceled a number of signature requests because I needed to make changes and without looking at each document, I cannot tell.
2 votes -
Passport validation fa il
My passport validation didnt work
2 votesHello David,
Thank you for your feedback, could you please share more information about the difficulties you are facing with passport validation?
—Robert -
Adobe Sign Templates-Frequently disappear
My Adobe Sign templates consistently disappear. This is like the umteenth time now. I feel like every 60 days or so they're just gone.
Any remedies? Im sure it will be difficult to replicate as I've been told in the past but its the one feature I lean on.
Thanks.2 votesHi Charles, I think the issue you mentioned here is similar to this one: https://acrobat.uservoice.com/forums/911254-document-cloud-web/suggestions/41619121
Please clarify if it is different.
Also, these templates should be listed under Template Status on Manage page. Can you please check it and let us know?Thank you!!!
-Robert -
2 votes
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Unable to attach audit report to fill and sign docs
I have been trying to attach the audit report to documents returned by Fill and Sign. The instructions provided in help function are unclear. I tried the chat function to get clarification on some of the instructions, the response is infuriatingly slow and the responder/robot does not appear to be able to follow the conversation, and answer questions about information that it sent me in links.
2 votes -
disatisfied
I can't contact you. I can't delete completed "For Signature" files that I was told need to be deleted by my workplace. I can't send documents via Adobe and the cloud at my work. Can you please help me delete the documents so I can have a job?
2 votes
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