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Acrobat Web

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    1. Multiple files need to be selected immediately in order to route multiple documents. If just one file is selected—even just to start—the system immediately kicks off the next page.
    2. The system combines all documents as it did before, but now there’s no way to separate the files. I can click the same buttons I used to to do this, but now ever routing package is just named “binder” regardless of what the file name is or what I named the routing package. I have to revert to just printing to PDF the pages I want, which doesn’t look as professional…
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    Hi Kelsey Reybold, 

    We are working actively on giving you a better experience, so now you should be able to select multiple files, please, let us know your experience. Also, we are still working to enable the feature to download individual files.

    To change the name of the the files, you can do it right after uploading multiple files by just clicking on the document's name, also, after preparing the document, while clicking on Review and Send, a window should appear. The name of the document should be displayed and can be changed.

    We appreciate your patience and cooperation. 

    Thanks, 

    Sign in Acrobat Web Team

  1. Error messages when saving make it impossible to complete changes needed. Am considering cancelling subscription if I cannot do the work I need to.

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  2. Not letting me use the sign & fill tool. Also will not let me edit the settings

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    Hi Cheryl Moss,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. The new e-sign updates will not allow me to position form blocks in the correct locations. The system saves them in the right location, but then shows in very different places on the submitted form for signing.

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    Hi Gannon Gann,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. we are facing issue while uploadingfile for e -signature and sharing with others

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    Hi jinaid Ghani,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. The new platform for e-signing documents is no longer allowing a person to be CCd on the document. I see where a signer can be changed to an approver, but when clicked, the only option is Signer.

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    Hi Big Sky,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. Your site sucks ******* , adobe makes gay men look straight **** garbage website cant ******* not lag for a single second making me redo everything over and over, **** who ever is managing your team, get ur thumbs out of ur ***** and fix your ******* garbage website

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  7. 95% of the time I get an error when using any form field layer template and it makes me reload everything! Eventually I just redo the entire form. This is now causing me more time than it would be to just have the signatures signed by hand. Ugh.

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  8. Hello,
    I am extremely frustrated with Adobe after the recent update. My templates won't load and it won't let me upload new versions of those files. I need to get forms out to a client and have wasted so much time trying to get Adobe to work.

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. Every time I try to Request and e-signature, the program freezes. Other tools seem to be working.

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. The new E-sign interface isn't opening the template properly and as such I need to reedit the entire document. The fields assigned to the recipients are all wrong and the size of boxes are incorrect as well as the names of those field. It's kind of a mess. I check the template again and everything is fine on that end.

    1 vote

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    Hi Andres,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. We are unable to send documents to request e-signatures.

    1 vote

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    Hi Casey,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  12. How do I download the document after signing it? It says the document is still loading. I have tried refreshing the page, and it still does not work.

    1 vote

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    Hi Malav,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. Vorbereitete Dokumente werden von dem System willkürlich verändert. Werte überschrieben. Als wenn das System mein alles was auf dem einen Formular steht muss auch so auf dem anderen stehen.

    Geht gar nicht.

    Ich habe die Dokumente so hochgeladen wie sie auch bleiben sollen und es stehen plötzlich andere Sachen in den Feldern.

    Er darf doch bereits beschriebene Formularfelder nicht einfach bearbeiten wie er will.

    Die Vorherige Version war wesentlich besser.

    Ich komme mit der neuen nicht klar.

    Liebe Grüße

    1 vote

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    Hi Andrea,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. This "product" is a truckload of ****!

    1 vote

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  15. E-sign is unusable when trying to sign your own documents. the process has changed several times in the last few weeks and each update has made the process so much worse.

    and why can't we sign our own documents from within adobe desktop? so stupid.

    my ability to edit, combine/organize docs has been lost on adobe desktop. the tools are just gone. the apps online suck to use and constantly glitch. the experience must improve.

    1 vote

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    Hi Justin,

    We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

  16. I don't like that it combines all the documents into one binder when I send a packet out to be e-signed. I can no longer download the completed documents as separate documents which is incredibly important because there is sensitive information on some of the documents so I don't want to save those with the other documents. By keeping them all as one "binder" I am forced to either save them all together OR print the pages I want and scan/save just those. That is a time-consuming and unnecessary step that also ends up costing money in supplies.

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. Hi, the new update is horrible. Can we please go back to the feature where we can download signed documents individually? Had we wanted a singular documents we would upload a singular document. Please advise.

    1 vote

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    Hi Joe,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  18. very very frustrating. specified the signature zone at bottom of the page for third party signatures but the signed version has come back twice with signatures at the top of the page AND NOT IN THE SIGNATURE AREA I HAD SPECIFIED. Very frustrating. DocuSign next time.

    1 vote

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    Hello Alban, 

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example, if it happens with a specific file or any information you think might help. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  19. Bring back the old e-sign functionality. There's no way to combine 2 documents anymore, or a document with one of your templates.

    How do we toggle back? This is ruining our workflow.

    1 vote

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    Hi Benjamin,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

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