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414 results found

  1. Hi, the new update is horrible. Can we please go back to the feature where we can download signed documents individually? Had we wanted a singular documents we would upload a singular document. Please advise.

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    Hi Joe,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. very very frustrating. specified the signature zone at bottom of the page for third party signatures but the signed version has come back twice with signatures at the top of the page AND NOT IN THE SIGNATURE AREA I HAD SPECIFIED. Very frustrating. DocuSign next time.

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    Hello Alban, 

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example, if it happens with a specific file or any information you think might help. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  3. Bring back the old e-sign functionality. There's no way to combine 2 documents anymore, or a document with one of your templates.

    How do we toggle back? This is ruining our workflow.

    1 vote

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    Hi Benjamin,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  4. Recently this service has been terrible. We use Adobe to send contracts for our business and it has been problem after problem. Documents aren't sending, having trouble saving documents, a client wasn't able to sign a contract yesterday, and the software is often not responding. It worked great before, but something is not right now.

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    Hi Jake McMullin,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  5. The latest update is not working properly. The e-signature fields are not where we are placing them in the documents and our clients are not able to sign properl;y.

    1 vote

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    Hi Justin Weisberg,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below, 

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. Another thing to try is update the browser, the app works better with recent versions. If you have any further questions or concerns, please do not hesitate to contact us.

  6. This new format is the worst edition you have ever offered. It is the least user friendly! I would love to have the past edition back!

    1 vote

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    Hi Katie Jacobs,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  7. You broke the ability to send multiple e-sign templates WITHOUT warning & in the middle of a month. We have used your platform in this manner for 5+ years.

    This is insanely disruptive & a horrendous decision. You destroyed the flexibility of the platform.

    How in the world is this a good business decision?

    We will be moving to an alternative platform, good bye Adobe.

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  8. I have less successful Signatures with your service, it's not easy to see or use for normal people.

    1 vote

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    Hello Yolanda,

    We understand you are encountering some trouble with this feature. Could you provide more information about? If is related to the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  9. How to change check boxes HELP

    1 vote

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    Hi K'Lah Yamada,

    Thanks for asking, hope this instructions help you:

    1. Open a file with Request Signature.
    2. Fill the recipient modal.
    3. Click on Prepare Document.
    4. On left hand panel, scroll until you found "Checkbox" field.
    5. Drag the desired field (Checkbox field) to the page. Another way to add fields is by clicking the field on left hand panel, and then clicking on the document page.
    6. Double click on the checkbox field. Properties panel to customize the desired field would open.
    7. In Properties panel, the checkbox can be changed or edited.

    If you have any further questions or concerns, please do not hesitate to contact us.


  10. When I try to write a comment related to a new E-sign PDF, all the keyboard buttons work except the arrows right and left! this only happens with this program at this point in building a new E-sign PDF request. It is super annoying to have to use the mouse to move one letter right or left!!

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    Hi Nahla Ibrahim,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  11. On this form, we are experiencing responses repeating multiple times and text is not wrapping, which results in loss of important information.

    1 vote

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    Hi Latasha Brown,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  12. it is so difficult and time consuming trying to fill out an application from lining up the sentence area to activating the sentence I want to continue on as clicking on the sentence does multiple things including moving the sentence plus finding what I need to click on just to start filling out the form

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    Hi Cressy,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  13. 1 vote

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    Hi,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  14. Seems like every couple of weeks you change the e-sign program! So frustrating! This particular version creates fields that are too big for my document -- it worked just fine before.

    1 vote

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    Hi Mike,


    We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

    • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
    • Specific File: If the issue relates to a particular file.
    • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

    Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
    If you continue to encounter this issue, you have the option to revert to the previous version:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    4.    Click "Save" and wait for the confirmation message.

    We appreciate your patience and cooperation in resolving…

  15. I was filling in a pdf job application online using acrobat.adobe.com. Now I would like to change some of my answers but my text is no longer editable after closing and reopening the browser.

    1 vote

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  16. OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?

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    Hi Rebecca Richardson,

    We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

    • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
    • Specific File: If the issue relates to a particular file.
    • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

    Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
    If you continue to encounter this issue, you have the option to revert to the previous version:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    4.    Click "Save" and wait for the confirmation message.
    This change will only affect new drafts created after making…

    1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

    2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move…

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    Hi Sina,
    We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

    1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

    2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

    3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

    1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
    2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
    3. Here you can find the "Organize Pages" option. Click on it
    4. Use the…
  17. Sinds de nieuwe upgrade voor elektonische ondertekening kan ik geen 2 aparte documenten meer doorsturen zonder dat deze automatisch gecombineerd worden. Wat is hier de oplossing?

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    Hello,

    We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

    Thanks,

    Sign in Acrobat Web Team

  18. The E-sign feature is not working this morning. You could edit document but can't actually send for signature the "button" to continue after you add message to send is not there.

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    Hi Maureen Armstrong, 

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

  19. AdobeSign update has created bugs:
    1) Changing a field to a 'date' field crashes and resets the form.
    2) Client cannot see first page of pdf to sign, either in browser or in Adobe Acrobat.

    This software is currently not in a useable condition.

    1 vote

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    Hi Chris Lang,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

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