6112 results found

1. Adobe Sign Update is appalling

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices. We have not yet been able to find the 'delete' button to cancel existing invoices which are incorrect or cancel 'draft' invoices. It is very difficult to navigate this new system. It is very slow to load files to be viewed. We have been unable to find the ‘reminder’ section to send reminders to people who have not yet approved an invoice. The only way to see where an invoice has been sent to sign is to click on it. There is no quick view option which lists all invoices in a logical order which are still to be signed. The scrolling function is also very difficult to use on the new layout. We can no longer see ‘cancelled’ invoices which is also very inconvenient. The print function is also appalling. You must first download a document before you can print it rather than printing it straight from the adobe system.
   99% of the time when you click ‘Click here to review and sign *****’ it redirects you to the ‘Adobe cloud’ and you must navigate your way through to find the invoice you want to sign. This is very inconvenient to people who do not have the skills to navigate through an unknown system. Before the update you could simply click on the link and it would open the invoice up directly for you to sign. The 1% of the time the invoice does come up as per normal, an error message appears which says ‘We encountered an error while processing your request.’
   This is not good enough. A perfectly functioning system has been changed unnecessarily and is now disrupting our business work flow and creating unnecessary stress.

   We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices.… more

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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2. No flexability in the new interface!

   I still can't change the "Files" view back to the way it was and am only able to see a list view.

   1 vote

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   0 comments  ·  Share files  ·  Edit…  ·  Delete…  ·  Admin →
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3. Not as efficient as the old interface!

   Ouch! After sharing files I'm dropped into the "Shared For Viewing" window and have to either click "Files" and then drill back down to the folder or click the back button and dismiss the share dialog to get back to my files.

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4. File conversion failure

   Keeps telling me that my cloud is full, but there are no documents in my Document Cloud Files?!!!!!

   4 votes

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   0 comments  ·  Export PDF  ·  Delete…  ·  Admin →
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5. Lacking old features in new Adobe Sign

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status. Very annoying to not be able to see a snapshot of all entries.

   The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

   I also no longer see a manage page and have to enter each agreement to see it's status.… more

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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6. this SUCKS

   fire whoever approved this update.

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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7. Change back Adobe Sign

   Please change Adobe sign back. It was easy to see who had signed documents and who hadn't. This new set-up, you have to click into each individual agreement to see who it was sent to.

   The same with reminders and notes - having to open each individual agreement to send them is wasting time.

   My template has also disappeared. I have made a new one, but now takes extra steps to send.

   Super inconvenient and inefficient. Please fix.

   9 votes

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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8. Need more customer information on the screen

   Up to this morning I was able to sign into Adobe Sign and see a list of documents sent that haven't been signed yet, as well as those that were waiting for me to sign and also old documents that have already been signed. Now I'm unable to see any of those things.
   Using the link https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FEchoSign2%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&client_id=EchoSign2&scope=openid%2CAdobeID%2Cadditional_info.account_type%2Cskybox%2Cupdate_profile.first_name%2Cupdate_profile.last_name&display=web_v2&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FEchoSign2%3Fredirect_uri%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443%26response_type%3Dcode&relay=c233e027-b08c-4797-965e-b4ecf8ad5518&locale=en&flow_type=code&dc=false&eu=false&client_redirect=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fredirect%2FEchoSign2%3Fclient_redirect%3Dhttps%253A%252F%252Fgps.echosign.com%252Fpublic%252FadobeIDLogin%253Fserver%253Dna1.documents.adobe.com%2526port%253D443&ctx_id=adobe_document_cloud&idp_flow_type=login
   takes me to https://documentcloud.adobe.com/link/home/
   I see that I can filter, waiting for others, etc., but it doesn't give me enough information to quickly see who the recipient is which is very helpful when looking over the results

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   7 votes

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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9. uploading a PDF shouldnt take 15 minutes

   Id like refund.

   5 votes

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   3 comments  ·  Combine files  ·  Delete…  ·  Admin →
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   Resolved  ·  cfrench responded

   We identified and corrected an issue that was affecting uploads of large files.

10. download doc link

    download document link

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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11. big powerpoint, encryption

    1. Support more than 100MB powerpoint files to convert to pdf.
    2. Support encryption options inside web converter
    1 vote

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    0 comments  ·  Create PDF  ·  Edit…  ·  Delete…  ·  Admin →
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12. I'm unsatisfied with the Microsoft version of this app, as it doesn't allow me to anotate my texts

    The adobe acrobat reader doesn't allow to annotate pdf texts in Microsoft computer, as the app for android phones allows.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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13. Can't Extract a single page from document with over 200 pages

    How do you extract a single page from a PDF that has over 200 pages? It appears that there is a limit per PDF document that you can upload to the cloud.

    1 vote

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    0 comments  ·  Organize Pages  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    You can extract pages from a PDF file using Acrobat on the desktop. You can find more information about those capabilities on this page – https://acrobat.adobe.com/us/en/acrobat/how-to/split-pdf-pages.html

    If you already have a Document Cloud subscription, you can download and install Acrobat from this link: documentcloud.adobe.com/link/appcenter

14. 文字化けする原因

    以前はPDF⇒Word、Excelとも変換できていましたが、ここ数か月文字化けしてしまっていてうまく変換できません。サイト上のファイルをそのまま変換、また一旦保存し印刷し、スキャンして変換する方法も試しましたがやはり文字化けしてしまって使えませんでした。原因がなにかわかりません。

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    1 vote

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    0 comments  ·  Export PDF  ·  Delete…  ·  Admin →
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15. Duplicate Option

    It would be great to have a Duplicate feature in this so that you can simply update a version of a document. I do lots of review visits to the same people so the top elements would remain the same in a PDF.

    2 votes

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    1 comment  ·  Create PDF  ·  Delete…  ·  Admin →
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    cfrench responded

    Hi Ben – It looks like you made this comment relative to creating a PDF file. Can you explain more about what you’re trying to do?

16. Delete option

    Can I delete documents?

    1 vote

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    Yes, you can delete files by hovering over a file in the file list and checking the box on the left side. Then choose Delete from the pane on the right. See this page for more information – https://helpx.adobe.com/document-cloud/help/files.html#manage_files

17. Please cancel service

    Hello, I would like to unsubscribe from your service. It doesn't do what I thought it did. I understand is you bill me for this month, as I did attempt to use the tool, but please consider this notice (dated today, May 8,2019) that I am ending my subscription to your service. Please advise me via email that you have terminated my account with Adobe. Thank you for your help.

    1 vote

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    0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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18. Cropped document view

    In der Ansicht "Freigegeben" geht das Layout über den rechten Bildschirmrand hinaus, sowohl im Vollbild- als auch im Fenstermodus.

    MacOS 10.13.6
    Google Chrome Version 71.0.3578.80

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    5 votes

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    0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
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19. Wrong information

    I just upgraded to the PDF pack, after reading that I could add page numbers. How do I do this?

    1 vote

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    0 comments  ·  Organize Pages  ·  Edit…  ·  Delete…  ·  Admin →
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20. WONT CONVERT FROM PDF TO ANYTHING!!!!

    THE OPTION TP CONVERT PDF INTO POWR POINT OR WORD DOES NOT WORK!!!!!1 THAT SI THE ONY REASON I BOUGHT IT!!!!!!!

    4 votes

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    0 comments  ·  Export PDF  ·  Delete…  ·  Admin →
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