602 results found
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Bulk send keeps saying proccessing
Make bulk send work....
1 voteHi Henrik,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Request e-signatures doesn't send emails
when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam
1 voteHello Jasen,
We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.
Thanks,
Sign in Acrobat Web Team
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Agreement Status Page and Request E-Signatures Page Feedback
If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.
Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.
Also, when I'm emailing an agreement for signatures, there should be a…
1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Acrobat Pro Web App Glitch & Desktop Inefficient
I'm having trouble with the "Request e-signatures" using Acrobat Pro on the web. A support rep helped me resolve the issue but said I'll need to use my desktop instead. My desktop doesn't allow for the use of a template without overriding the customizations such as the file name. This means I'll be adding custom fields each time I need to send the same document to people, whereas before I could customize a template that I had already set up the fields in. This is inefficient. The web app issue that I had to reach out to suppoirt for is…
1 voteHello Rachel,
We are sorry you are experiencing trouble with this feature. Could you provide more information about it? For example, if it's with a specific file that you are encountering this issue, the steps you do and any screenshot of the issue will be really helpful.
Thanks,
Sign in Acrobat Web Team
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E-Signature Horrible Update
Your "Request E-Signatures" is absolute trash! You should allow us to revert back to the last version before using the horrible version.
1 voteHi Kurtis,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Templates
I sometimes have problems selecting multiple templates.
It gives me a message: Unable to process files. Pleas try again.
1 voteHello Julio,
We are happy to inform you that this issue has been fix and you should not be seeing this error anymore. Please let us know if you face any issue again.
Thanks,
Sign in Acrobat Web
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Unable to edit delivery message in E-Signature
These updates continue to break the functionality the requests for e-signature. Now unable to edit messages in the review and send splash screen.
1 voteHi Adam Ravotti,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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No puedo enviar recordatorios
No me está permitiendo mandar recordatorios manualmente para firmas
2 votesHola Ximena Figueroa,
Lamentamos que estes teniendo esta dificultad, apreciamos tus comentarios y tomaremos en consideración.
Actualmente, tras preparar un documento y desplegar la ventana de "Revisar y Enviar", en esa ventana se puede modificar la frecuencia de los recordatorios que se le envían a los destinatarios. Posteriormente, tras enviar y hacer click en "Hacer seguimiento del acuerdo", te va a desplegar un menú a tu mano derecha, en "Recordatorios" puedes agregar un recordatorio y editarlo.
Esperamos esta información te sea de ayuda. Agradecemos que te acerques a nosotros para consultarnos.
Atentamente Sign en Acrobat Web Team
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Technical issue
I can't click on reminders
1 voteHi Steven DeWitt,
We're actively working on the issues that are posted. Could you help us letting us know if the issue still persist?
We appreciate you cooperation and patience.
Thanks,
Sign in Acrobat Web Team
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Add option to "Include Audit Report" when downloading an agreement from the web or Windows app.
Adobe Acrobat Sign. Like the emailed receipt/ attachment version--where the audit report is included on the last page--please add the option to "Include Audit Report" when downloading an agreement from the web or Windows app. It is annoying that I cannot retrieve a copy WITH the audit report included (it onyl lets you download them separately--see attached screenshot). Since by design you cannot edit/ combine docs after signatures, it is not possible to attach the audit report myself. Please vote on this idea!
1 voteHi Chad,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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App doesn‘t log in when 2fa is enabled
The app doesn’t let me request signatures from mobile when 2fa is enabled (see screenshot where it says get app when I am using the app already). I want to use this a lot for NDAs and I bet others too
1 voteHi Arik Brueckner,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Bring back "Sign and Send" option
Previously there was a "Sign and Send" feature that seems to have been removed in the latest update.
I routinely send documents that need my signature plus the signature of a subcontractor. So I prepare my document with a signature block for me and for the other person.
Previously, I could click "Sign and Send" which would let me immediately sign and then send the document along.
Now, I have to click "Review and Send" which sends the document to me (the first signer). The next step does offer the "It's time to sign" option which is definitely helpful. But…
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Send multiple files to a single recipient WITHOUT combining into one document
Every Monday, I send out dozens of work orders to be signed, usually in groups of 4 or 5 to the same person. However, I need each PDF to be separate… and the current system will combine multiple files into one document. So currently, I have to send each document individually.
It would be great if I could add several files to the e-sign workflow for one person, add the signature boxes for each one, and then send them all separately still … but I think there is a step or two that could be combined. Thanks!
1 voteHi Chadwick Kellenbarger,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
auth.services.adobe.com refused to connect.
Fix it where we can send the documents we need to for signature without always having this error.
1 voteHi Kimberly Smith,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Poor Customer Service
Train your customer support agents. Like even just a little training would be helpful before you throw them onto the chat line. I went though 15 different agents for 4 hours across 2 days to get info that should have taken 10 minutes for someone to find on internal documentation. Extremely frustrated with this experience. The worst part of it all is that there was never an actual solution to my issue. I will be looking for a different product moving forward.
1 voteHi Andrea,
We are sorry you are having issues with the app. We apologize for any inconvenience this may cause. Could you give us more information on the problems you are facing? This will be very helpful for us to solve them.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Template bugs
I have 2 separate issues with templates for esigning.
1- I have created a template for the 2024 W4, however every time I try to use the template for another employee it get stuck in the preparing file for esign and when I refresh the page it just says error has occurred. At this point I have to open the W4 new each time and redo the boxes/areas to sign and fill in each time, which defeats the purpose of the creating a template.
i have been through this with customer support and I have re-created the template multiple times…1 voteHi Brendan,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Authorize the creation of web form on Acrobat Online when using Ipad (or 13inch tablets)
When you use a web browser (Firefox, Safari or Chrome for example) you can obviously go to Acrobat Online (see Acrobat documents, see models and use some features as signing).
However, the features are not the same on ipad or Mac/Windows. For me it is an issue because, when i use my ipad pro 13inch, the desktop is the same as a lot of nowadays laptop.
For my personal case, I use a lot the creation of « web form » to recover some information before signing.
When I do this on my ipad i tells me to download the Adobe Sign…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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I cannot send file to request signatures
I cannot send files requesting signatures since beginning of this week, why?
1 voteHi Monica,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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SMS feature
I would love to be able to send signature request via SMS text messages. I enjoy using Adobe and prefer it over other signature platforms but I would love the convenience that sending docs vis SMS (like panda doc provides).
1 voteHi Ashley,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Left Right Bug in Agreement Name Field
After selecting "review and send", the "agreement name" section isn't taking left/right input from the keyboard. So if I want to change the cursor location, I have to either backspace or click on the location with the mouse.
1 voteHi Zoey,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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