633 results found
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New version of esign is hard to use
The new Request e-signatures function is hard to select the sign order. please fix this issue.
1 voteHi Opas,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please follow these steps to be able to add Sign in Order to your recipients:
- With your document opened in Request Signature click the "+" button on the Left Hand Panel under "ADD RECIPIENTS"
- Select a recipients or yourself
- Activate the option "Recipients must complete in order"
- Hover over your mouse to any recipient
- Click the "..." button that appears
- In the "Recipient details" windows that just pop up, go all the way to the last option called "Order"
- Click it and select the position you want the recipient to be in
- Do this process for any other recipient
Please see the attached video as a reference.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Request e-signatures - email address paste error
Request e-signatures - Add Recipients - Email address error
Unable to paste email addresses into email field in Add Recipients section. I receive error messages that say invalid address. If I type an email address into the email field, it works fine. Copy and paste address - receive error...
Thanks,
Bryan1 voteHello Bryan,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Title field doesn't allow you to make it a required field.
The title field on ESign does not give you the option to make it a required field. Can this be fixed?
1 voteHello,
We are sorry you are experiencing trouble with this feature and the inconveniences this could cause you.
However, it's important to mention that, despite the fact that this field can't be set as required directly from authoring, once the file is sent for signature the Title field is set as required. Please, let us know if this information was useful to you or if there's anything else we could assist you with.
Thanks,
Sign in Acrobat Web Team
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Signatures and Initials Missed by Adobe
One two occasions now the Adobe E-Sign did not pick up on required initials. At first I thought it was my error and redid the document. I received back initials from Recipient #1 but not #2 and if you look at the document, it does not appear that the initials were requested. I was extremely careful the second time I sent it out.
I will use a different platform but would like to know how to avoid this in the future.
Thank you
Colleen Williams1 voteHello Collen,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Deleting Wrong E-Signatures
We have typed a number of incorrect email addresses when doing request for e-signatures.
How do we delete the wrong address permanently
It always shows up when typing name1 voteHello Cementation,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks!
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect. This always occurs when trying to send a document for signature.
Please fix this error.
auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are truly sorry you keep on facing this issue, as we are still working on figure it out, can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Sign in Acrobat Web Team
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How stop sending email to customer who's alrady signed
Adobe eSignature continues to send emails with document to be signed AFTER we have received the signed document. This is happening days and weeks after we no longer need the signature. How do I stop this from happening. It is annoying enough that I'm prepared to go to a different auto signature application.
1 voteHi Bryan,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Sign in Acrobat Web Team
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Unfair
Why is site now asking for payment even though I have free account. This is not good business integrity.
You have slowed down my ability to get students work signed off in a timely fashion.1 voteHello Patricia,
We are sorry you feel this way, but free accounts have some limitations compared to pro accounts. That's why we encourage users to improve their Acrobat experience after some time using a free account.
For free accounts, there are several limitations you should be aware of:
1. File Size and Page Limits: The upload file size limit is 10 MB, and the total page count per transaction is capped at 100 pages [1].
2. Number of Transactions: Free accounts have a limited number of transactions they can perform. For example, the Acrobat Sign for Business (VIP) plan allows 150 transactions per user per year [2].
3. Limited Features: Some advanced features like Limited Document Visibility (LDV) are only available for enterprise license plans [3].
4. Account Sharing: Free accounts do not support advanced sharing features, which are available only to enterprise customers [4].
Sources:
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Flaw hopefully just in emails sent to e-signature requestor
I am using Adobe Sign to get signatures on a document. I'm not sure why, but the Recipient I see in emails to me regarding sending the form and getting the form signed as well as in the Agreements In progress page is wrong and does not match the email and name I see in the form itself. I hope the doctor I have sent this to doesn't see the wrong name. He would be very upset that he is being address with a female name!
1 voteHi Michele,
After further analysis, we see this behavior as intended for the email template which gets triggered when sender sends agreement to other recipients.
Please feel free to leave any other feedback.
Thanks,
Sign in Acrobat Web Team
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Crashing and can't fix
the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!
1 voteHi Tracy Clayton,
Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?
We will actively work on it, and will inform you about your doubts.
Thanks, Sign in Acrobat Web Team
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Abschaltung "Vertrag gesendet"
bei meine Benachrichtigungen ist die Logik, "Vertrag gesendet" nicht richtig!!!
Wenn ich es ausschalte, erhalte ich keine Email zur Aufforderung zur Signatur einer Datei ! Egal ob ich "Vertrag signiert oder genehmigt" aktiviere oder nicht.1 voteHi Can Demirhan,
We're sorry your experience this kind of issues, could you bring us a little bit of more information, this issue happens when you receive an agreement to sign? or when you send it? if you can also give as the steps your taking to reproduce this issue would helps us a lot.
Thanks, Sign in Acrobat Web Team
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email not received
email was not received
1 voteHello Alexa,
We are sorry that you are having trouble with this feature. Could you check if the email wasn't sent to spam or in Acrobat you can check the status of the agreement and see if it was actually sent? and comment back with your findings please.
Thanks,
Sign in Acrobat Web Team
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Signature placement
When signing the form, the signatures do not appear on the designated space, but rather just at the bottom of the form. Please fix this. Documents need to be signed in the correct location they say to sign.
1 voteHi Brandon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, can you please explain the steps you took before encountering the issue of the signature fields placement? That'd help a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Issues with initials on contracts
There is something wrong with your "initials" for contracts. The client is trying to do it, but when it comes back to me the signatures are there, but the spots for initials are blank/missing.
1 voteHello Tammy,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Can you please send us the document you are having issues with? And if possible, a brief explanation of the steps you took before the problem arose.
Thanks,
Sign in Acrobat Web Team
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use template crashing
The "Use Template" Feature is not working and keeps crashing. Please fix immediately!
1 voteHi Brett,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please be patient with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
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E Signing Box is too big to fit in. So we have no choice to go back and use LEGACY e-sigining, but use legacy, we dont have the chance to dr
The e-signature signing box is TOO BIG
1 vote -
ERRO NA FERRAMENTA BOTÃO DE OPÇÃO
Prezados bom dia! Desde o início do mês de Maio, estamos enfrentando uma instabilidade em uma das ferramentas do Adobe Acrobat, a saber o: Botão de opções; cujo o mesmo, ao ser inserido no documento para dar a opção ao assinante de definir o status desejado, ocorre um Bug, que somente ao selecionar a última opção ao invés de ser "livre" a escolha, isso acarreta em uma divergência de decisões que impacta diretamente no andamento das obras que estão sendo realizadas dentro dos estado, já realizamos alguns testes, porém não foram conclusivos, assim como excluímos e reinserimos novos modelos para…
1 voteOi,
Lamentamos que você esteja enfrentando problemas com nosso aplicativo. Estamos fazendo a triagem do seu problema e coletando mais informações para entender melhor o problema. Você poderia fornecer mais detalhes sobre o problema que está enfrentando? Por exemplo, se você estiver vendo um erro ou qualquer coisa que considere, pode nos ajudar a encontrar uma possível solução para isso.
Obrigado,
Faça login na equipe do Acrobat Web
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Error message: Something went wrong
After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.
2 votesHi Eric,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.
Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.
I have used different documents. I have tried to make a template.
I have tried to use a PDF and Word document.I am very disappointed -- how can I rely on AdobeSign for time sensitive items?
2 votesHi Tj Gentle,
We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.
Thanks,
Sign in Acrobat Web Team
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Combined signed agreement
when sending out multiple PDFs in an agreement for signing, please make it an option to receive them as separate PDFs and not a combined PDF.
1 voteHi MJ Havenga,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.Thanks,
Sign in Acrobat Web Team
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