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Acrobat Web

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513 results found

  1. I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs. Second, the signature field is sometimes misplaced upon being received by the recipient. Third, the signature field has name and initial in its box that confuses the user when using it for the first time, suspecting whether once signed later on, recipient signature is going to appear with their name and initial or only the signature itself. Fourth, when using the update for the first time, I couldn't find the send button and…

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. the page is unresponsive when I use the web version to request e-signatures through adobe sign. I'm using a chrome browser on macOS

    1 vote

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    Hi Afolabi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. When an email comes through requesting signature, it looks like a scam email and is regularly immediately deleted and ignored. I was actually reprimanded for using your platform because of the appearance of the emails received. Not a single person who has received them thought it was a valid email and request. I am very disappointed and feel like there should be a way to make them look more valid so the tool can be useful. Thank you.

    1 vote

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    Hi Grant,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. 

    Thanks,

    Sign in Acrobat Web Team

  4. I want the previous e-signature version ASAP. The new version is horrible! The signature field should be a default, not a text where I have to scroll and change it to the signature field for every person. And the date field should be a calendar drop off, so I do not have to type the date. I am surprised that the established Acrobat team can make those mistakes. Please install for me the old version ASAP before your customers walk away!

    1 vote

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    Hi Galina,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. Can you install me the previous version of the collecting e-signatures? The new version is too cumbersome to complete. Thank you!

    1 vote

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    Hi Galina,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. The recent changes have made this application very user unfriendly. Having to manually type the name every time without your system remembering names is riducously tedious. Having to click 'Add' to put a CC address in is equally ridiculous, as is having to remember to have items signed in order. Why the sudden backwards steps?

    1 vote

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    Hi Tom,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. Following up on my last feedback - I could not even apply "inputted text" the correct date format to be complaint to my work, nor can my colleagues :(

    I tried with and with out spaces - I know why this occurred - I am requesting that my proposed date formats be added to E-signatures normal selections (auto) and manual text inputted options.

    2 votes

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  8. To whom it may concern,

    I work in legal and compliance for a medical device company in Ireland Europe. We heavily rely on adobe acrobat for collecting E-signatures over 3 locations, 1 in Ireland and 2 in the USA. Currently the date formats that can be automatically used and "customised" do not allow us to be complaint to our internal procedures. Even the custom date formats, if attempted to be used, the ones we need, are not allowed on your platform. Please allow us to use the date formats as follows DD MMM YYYY or DDMMMYYYY which would show as…

    1 vote

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    Hi Liam,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. I've never been so frustrated with any product I've worked with. Even some of the limitations in Microsoft Word are 95% better that requesting esignatures through Adobe. The fact that you can't adjust the size of the fields or the font so that it matches the document font is ABSOLUTLEY RIDICULOUS. This is supposed to make things easier. I have to spend 30 minutes or more getting contracts prepared to send for signatures. The signatures are so small you can't even read them. How is this contract supposed to be binding if none of the signatures, text fields, or initials…

    1 vote

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    Hello Elaine,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!

    2 votes

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    Hello Rebekah

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Hello! Since the update, we have noticed several great things about it (thank you!), but a major issue we are seeing on our documents, that need to show the correctly formatted date because they are legal documents, even when selecting the option "date of signature" the date is going into the document in European format, not American. For instance, a document was signed this morning that should have been date 01/18/2024 but reads 18/01/2024. How can we get this fixed to automatically display the correct date format? The documents are being signed in the United States and we are not…

    1 vote

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    Hello,

    We currently don't have a way to change the default date, but we will consider it for future updates. You should be able to change it manually when adding the fields, double click it, customize field panel should open and a dropdown with different date formats should appear. Please let us know if this resolved the issue.

    Thanks,

    Sign in Acrobat Web Team

  12. In the desktop app when I request e signatures and add a date of signing tab it defaults to DD/MM/YYYY. I see that I can change it to MM/DD/YYYY, but how do I get it to default to that so I don't have to change it on every document?

    1 vote

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  13. Making the signature field required on documents is frustrating. Before, we could use this app for simple form submission but not that a signature is always required, this app is less useful.

    1 vote

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    Hello Hanan,

    We are sorry you are having trouble with this feature. You can avoid adding a signature field if you change the role of the recipients, either approver or form filler will allow you to send it without a signature field. You can change the role at the begging when adding recipients by clicking the dropdown at the left side of email field or in authoring by clicking Edit. Here's more information (step 4).

    Please let us know if this resolves your issue.

    Thanks,

    Sign in Acrobat Web Team

  14. This new update is not efficient, productive, and I am about to lose my mind not being able to use this program as needed on a daily basis. I desperately want the old Adobe back. This is not working for me or my firm.

    1 vote

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    Hi Mackenna,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  15. The new update doesn't support documents in landscape position when sending for signature and 95% of our documents are in this orientation. Would like the older version Adobe Acrobat please.

    1 vote

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    Hi Niki,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. And another thing... there need to be more formatting tools in the E-signature builder. It should be easy to select fonts and align fields in a nice organized grid.

    1 vote

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    Hello Marianne,

    Thanks for your feedback, we will considerate for future updates. Please let us know if you have more ideas to improve this feature.

    Sign in Acrobat Web Team

  17. I want to request E-signatures for multiple people on the same document. I can add multiple recipients, but then the form builder seems only add fields for one person at a time? Then I get a "Signature field missing" error. I can't see a way to make the form fields apply to everyone on the list. I made a template and this didn't solve the problem. Why does the system allow me to add multiple recipients but not make the fields for everyone? I resorted to sending the file to each person individually. Not a good solution.

    1 vote

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    Hello Marianne,

    We are sorry you are having trouble with this feature. To add fields for different recipients you need to select the recipient on the left panel, this should open a dropdown with all your recipients. Then click the recipient that you want to assign fields, you will know you changed recipients when all the field types change colors.  Here's more information.

    Please let us know if this resolved your issue.

    Thanks, 

    Sign in Acrobat Web Team

  18. Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.

    2 votes

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  19. The new Request E-Signatures interface is un-intuitive and restrictive:
    - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
    - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
    - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky…

    2 votes

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    Hello,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  20. New e-signature experience has had a significant negative impact on our business process. We had been using the option to download individual files once signed extensively in order to send multiple documents for signature within a single envelope.

    We are now faced with either sending multiple emails to the same signatories, or filing unnecessary documents with certain end recipients, neither of which is an ideal situation for our business.

    1 vote

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    Hi Kam,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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