674 results found

1. Esign not working

   Your service isn't working. Attempting to upload esigned documents is throwing the attached error

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   Gathering Feedback  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello ,

   We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.

   
   

   Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

2. Few new useful options and desktop version glitches

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to clients. these documents are usually forms and not agreements. It would be nice to have an option to save custom Message templates instead of using standard message of 'please review and sign the agreement'

   3) also, the option to edit the message before sending the document is so out of sight. the send button appears before that (in web version) leading to sending it without altering standard message.

   Hopefully your team members will accept these suggestions positively and do the necessary updates.

   Thanks,
   Jay Joshi
   Director
   JNJ Accounting Services

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to… more

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   Under review  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello Jay,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

3. to be able to change signatures on mobile phones

   Hi there,
   On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

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   Under review  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

4. Resending of E-sign Request

   Resend e-sign request

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   Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello Ash,

   We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

   • Does it happened with an specific file?
   • Does it happened with an specific recipient?
   • Could you provide a screenshot or the document were you are seeing this?

   Any information that you can provide will be really useful to triage and fix this issue.

   Thanks,

   Sign in Acrobat Web 

5. Inconsistent request e-signatures?

   Hello - for Adobe E-sign, I am confused as to why when i click request e-signatures, the platform looks different each time - see attached photos. Can this be more consistent?

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. E-signature

   It is ridiculous to waste time to find it out e-signature feature and sending it to get sign.
   I endup using Dropbox for signature.
   Just advertisement, improve it.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Kumud,

   We understand you are encountering some troubles with Acrobat Web app. We apologize for any inconvenience this may cause.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

7. Editable ESign Recipients

   Please allow us to edit or delete an email / name once we have added one without having to delete and restart the entire transaction (For example, if we are sending to multiple recipients and one email bounces back, please give us the ability to edit that document instead of restarting)

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   Under review  ·  AdminAna Tellez (Admin, Adobe) responded

   Hi Chloe,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

8. Editable Binder Documents

   Edit one document in Binder / Correct Agreement.

   Would like to request to allow for editing / removal of specific documents after sending an Agreement for Signatures.

   Currently, when sending multiple Documents, the Agreement puts all documents into 1 binder. This proposes the issue of being unable to ammend / correct any documents after they have been sent. For example, sometimes a tenant will request a modification to be made to one of the lease documents. We would like to be able to remove that one document from the binder and add the new version without having to create a whole new agreement. This can likely only be done if no parties have signed or completed the agreement.

   This change would save time as having to repeat the steps of adding signing fields for multiple documents, only to change one of the documents can be very time consuming.

   Edit one document in Binder / Correct Agreement.

   Would like to request to allow for editing / removal of specific documents after sending an Agreement for Signatures.

   Currently, when sending multiple Documents, the Agreement puts all documents into 1 binder. This proposes the issue of being unable to ammend / correct any documents after they have been sent. For example, sometimes a tenant will request a modification to be made to one of the lease documents. We would like to be able to remove that one document from the binder and add the new version without having to create a… more

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9. E-Signature Signing Order

   We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

   For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires each tenant to be assigned a separate signing order. This is an issue because tenants sometimes like to discuss elements in the lease documents before signing, but are unable to do so if they cannot all see the lease at the same time.

   Thank you!

   We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

   For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires… more

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   Under review  ·  AdminAna Tellez (Admin, Adobe) responded

   Hi Chloe,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

10. Fix your servers

    Please fix/update your servers. I'm extremely frustrated in getting this message when I'm trying to send documents for signature.

    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

11. signature recovery

    I have had multiple documents cutoff signatures when E-signing. I am wondering if someone could help me figure out why and get the signatures to show up.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Jon,

    We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

    • Does it happened with an specific file?
    • Does it happened with an specific recipient?
    • Could you provide a screenshot or the document were you are seeing this?

    Any information that you can provide will be really useful to triage and fix this issue.

    Thanks,

    Sign in Acrobat Web Team

12. How can I edit pdf

    How can I edit

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Sam,

    If you are trying to modify an agreement it will not be possible since it is already signed and approved. You will need to use a copy of the file that wasn't signed or approved.

    Hope this helps!

    Sign in Acrobat Web Team

13. E-Signature not working

    Please fix system so that E-Signatures can be sent.
    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

14. FIX UR BROKEN WEBSITE PLEASE

    Many problems lately:
    1. I rename a document to remove a SIN number before sending it out to be signed, and after hitting send it reverted back to the original file name sharing sensitive information! Happened multiple times.
    2. I send a document out to be signed and somehow the names and locations of the signatures get switched or mixed up after I hit send, after reviewing multiple times, this has happened with several clients.
    3. Bring back the option to review before sending an e-signature, that window pop up needs to clearly be brought back as so many issues are constantly happening, we want a concise review of who we are sending to before we hit send PLEASE bring that back this is a professional platform and these updates are making our office look very unprofessional. We sign all our tax returns with this website but if we keep having these issues this will not work for our busy tax season. PLEASE FIX THESE ISSUES!!!

    Many problems lately:
    1. I rename a document to remove a SIN number before sending it out to be signed, and after hitting send it reverted back to the original file name sharing sensitive information! Happened multiple times.
    2. I send a document out to be signed and somehow the names and locations of the signatures get switched or mixed up after I hit send, after reviewing multiple times, this has happened with several clients.
    3. Bring back the option to review before sending an e-signature, that window pop up needs to clearly be brought back as so many issues… more

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Robert,

    We are sorry you are experiencing trouble with our product . We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we resolve this situation.

    Than you!

    Sign in Acrobat Web Team

15. The new e-sign procedure is bad.

    Whatever changes you made to the e-signature process is altogether bad and annoying.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Peter,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

16. Signature drawing field - especially for witnesses to sign a doc that they are not assigned to

    Please add a drawing signature field for witnesses to sign documents when they are with the person signing a contract.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Alexcia,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

17. Signature Requests going to SPAM folders

    As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
    Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello The Legacy Inspection Group,

    We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team 

18. Placeholders in document not visible

    Placeholders in documents for signing not visible.
    When I send a document for e-signature, and I refer to it before it has been signed, the document does not show the placeholders for the signatures and other fields (eg. name, date, company etc) that I have placed in the document.
    Docusign can do this, why is this not available here?

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ee San Lim,

    Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

19. Toggle default save signed document history

    We should be able to choose the Default action (Toggle) if we want to-be-signed documents to autosave to Adobe account and/or choose on demand for any particular document. Currently, everyone using that Adobe account has access to any files ever sent/received to-be-signed over however many past years. That may include documents with confidential information. Potentially confidential files from past employees/employers, past students/teachers, past friends/family to whoever currently has access to the Adobe account.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Joel,

    Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.

    As a workaround you can always use the "Send in Bulk" tool, which does have a password protection, just follow the next steps, and also check the video attached:

    • Use any entry point named "Send in Bulk" and add the desired file to be sent
    • Add the required recipients
    • Add an access password under "Agreement settings"
    • Modify the document with as many fields as needed
    • Send the agreement

    This way, in your account, your document is protected from anyone who does not have the password.

    Sign in Acrobat Web Team

20. Acrobat Sign Bug: Cannot finishing signing.

    The Acrobat E-Sign has a bug that for some people after they finished signing and hit submit, it will bring them back to the beginning and render the whole document unsigned. People have tried multiple browser, this bug happens to some but not to others.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Hanqin,

    We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it?

    • How often do you face this issue?
    • Do you get any error?
    • Does it happened with a particular type of file or a specific file?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team