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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5497 results found

  1. broken

    Product is broken. I fill text field and they are not displayed when I save the pdf or I print file.
    I try to add context TEXT and the letters are invisible

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  2. Cant write in greek

    Cant save file with text written in greek

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  3. disappointed

    very disappointed I am being asked to pay a monthly fee so I can split a 2nd pdf.

    1 vote
    0 comments  ·  Organize Pages  ·  Admin →
    How important is this to you?

  4. New UI very hard to use

    You've moved literally everything around in the new UI...can't find any of my tools. So annoying!!!

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. .

    Your software fills me with rage. I hate using it with all my heart

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. This interface sucks!

    THIS NEW INTERFACE SUCKS!!! I cannot do HALF of what I need to be able to do in here anymore! Is there any way to go back to the old UX???

    2 votes
    0 comments  ·  Legal Templates  ·  Admin →
    How important is this to you?
    Planned  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Austin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and are actively working on enhancing this experience.

    Sign in Acrobat Web Team

  7. Editing PDFs with web app not working

    PDF files will not open for editing using the Acrobat web app. I get a message "preparing file for editing..." which holds (presumably) forever.

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  8. воры и мошенники

    я плачу за эту програму.с меня юерут деньги Юа я не могу свой собственный докумунт, который я же и писал прочитать ,за шо вы берете деньги,,,,,,,

    1 vote
    0 comments  ·  Create Template  ·  Admin →
    How important is this to you?

  9. E-Sign Update is Horrible

    The E-Signature update is absolutely awful. How can I default it back to the older version?? Who think so these updates? It works nothing like the older version.

    Thanks!

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kurtis,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. revert update back to old signature process

    Please revert the eSign back to the original format, the new version is not easy to use when you are using a mouse and keyboard. It takes longer to prepare a document for signature

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Margaret,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Adobe Pro not accessible

    Accessing Adobe Pro is much harder under this format and when you do connect it doesn't work as well. I have always liked Adobe products, but I am at the point that I would recommend that people avoid them.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  12. freezes screen regularly

    My Adobe Acrobat Pro freezes my PC screen regularly during navigation - i have then shut down my computer to get out of the app. Frustrating to say the least - i will not be renewing my contract and will return to the free version of adobe reader. Very disappointing.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Georgina,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. Request e-signature does not work, Support non-existent

    Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.

    2 votes
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Gregory,

    We are sorry that you are having trouble with this feature. Could you provide more information? For example:

    • Steps where you encounter the issues in Acrobat Web page
    • The file that you are trying to use
    • Any error that might pop up on screen 

    Or any other information that you might deem important will really help us to resolve this issue.

    Thanks,

    Sign in Acrobat Web Team

  14. My adminconsole account keep coming up with access denied

    AdobeAdmin console keeps locking up with no access

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  15. Ilmainen(ko????)

    Hei. Tämän piti olla maksuton palvelu, mutta ei anna yhdistää tiedostoja, vaan heittää aina mainoksen, missä on PAKKO valita maksuton kokeilu tai maksullinen palvelu. Ja mehän tiedetään, että maksuton kokeilu muuttuu ajan päästä maksulliseksi. EI HYVÄ!🤢

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Signing Landscape Documents

    When will Adobe online support signing landscape documents? This is extremely inconvenient trying to execute documents saved in this format

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Alejandro,

    We are sorry you are experiencing trouble with the new feature. Even though the app does not support landscape documents and a message is prompted to the user advising this, it is still possible to send this type of documents for signing.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. Combine in Browser - No Opt Out

    "Preferences" is garbage. There is no option to prevent files from opening in the default browser, and your FAQs are terrible.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  18. Files won't combine

    Files are not combining on the website right now. Are you having trouble on your end with some of your servers? Not sure what is going on.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  19. Gsjsjdjsjs

    Hajsjdjsj

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  20. Issues saving and redacting

    I cannot redact text and i`m having issues saving my pdf work, needs help asap. Thanks.

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?
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