194 results found

1. PDFMaker mixing up a font's GID and CID, causing garbled output

   I would like to report an issue on Adobe Acrobat DC. I don't own any Adobe Acrobat DC application license (my apology), so I am unable to verify it myself. The issue is reported from a user of an open source typeface I authored, and from my investigation I believe this is related to the Adobe Acrobat application, or specifically, the PDFMaker. So I would like to bring this to your attention.

   The typeface I work with is called Chiron Hei HK (https://github.com/chiron-fonts/chiron-hei-hk). It is derived from Source Han Sans, an open source typeface from your company. The font is built using "Adobe Font Development Kit for OpenType" (AFDKO, https://github.com/adobe-type-tools/afdko/), the same one Source Han Sans was built with.

   Recently, I received an issue report about gibberish PDF characters caused by Adobe Acrobat DC when the user exported an MS Word document typesetted in my typeface to a PDF file (https://github.com/chiron-fonts/chiron-hei-hk/issues/7) on Windows. After some back and forth about the details, the user clarified that the PDF file is fine it is created using the "Print" function with the "Adobe PDF" device selected (i.e. using the Adobe PDF printer), but is problematic when using the "Export to PDF" feature in MS Word, which I believe is provided by Adobe's PDFMaker.

   The actual problem is that some of the characters of the resultant PDF look garbled or weird. From the attached screenshot you can see that the text
   "測試Testing " (note that there is a space at the end)
   in MS Word becomes
   "測試疮疹＊＊＊＊磹疓" (＊ denotes a to-fu)
   in the PDF.

   I believe this is related to the CID-keyed nature of the font. Like Source Han Sans, my font is a OpenType/CFF CID-keyed font. But unlike Source Han Sans, the CID of my font is not contiguous. As stated by your former Type Architect, this should not be a problem ("One particular attribute of CIDs is that they need not be contiguous", quote https://ccjktype.fonts.adobe.com/2012/04/cid-vs-gid.html). But if an application assumes so, this can cause a problem.

   Now, here is an excerpt of the Glyph ID and CID dump of my font using AFDKO's tx tool:

   ### Format: glyph[GID] {CID,iFD,LanguageGroup}
   glyph[20448] {27219,0,0}  # CJK Character "疓" (U+7593)
   glyph[20475] {27262,0,0}  # CJK Character "疮" (U+75AE)
   glyph[21320] {28708,0,0}  # CJK Character "磹" (U+78F9)
   glyph[27219] {40003,3,0}  # The "space" glyph (U+0020)
   glyph[27262] {40046,3,0}  # LGC Letter "T" (U+0054)
   glyph[28708] {41492,3,0}  # LGC Letter "g" (U+0067)
   

   Comparing the above data with the text "測試Testing " with the one on PDF "測試疮疹****磹疓", I discovered the following:

   The letter "T" is correctly shown in MS Word. In PDF it becomes a "疮". From the above lookup table, the CID of "疮" is 27262, which is different from that of "T" which is 40046, but is exactly the same as the GID of the letter "T".

   Similarly, "g" is of GID 28708, but the PDF file embeds a glyph with CID 28708, so it becomes "磹". " " (the space) is of GID 27219, but the application embeds CID 27219 (疓) to the PDF file.

   So, from the the above observation, I think it is pretty safe to assume that there is a problem with Adobe Acrobat DC, or probably the PDFMaker application, which involves confusing the GID and CID of a font. I would appreciate if you could look into this.

   Finally, while I am unable to verify the issue with Adobe Acrobat DC, I have verified that this issue doesn't occur in other non-Adobe exporting tools, including the "save as PDF" function in Chrome and Firefox, the "export to PDF" function in Libre Writer, and the "print to PDF" function is certain freeware PDF utility, like PrimoPDF.

   Thank you for your attention!

   I would like to report an issue on Adobe Acrobat DC. I don't own any Adobe Acrobat DC application license (my apology), so I am unable to verify it myself. The issue is reported from a user of an open source typeface I authored, and from my investigation I believe this is related to the Adobe Acrobat application, or specifically, the PDFMaker. So I would like to bring this to your attention.

   The typeface I work with is called Chiron Hei HK (https://github.com/chiron-fonts/chiron-hei-hk). It is derived from Source Han Sans, an open source typeface from your company. The… more

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2. Acrobat cannot output to JPEG to a OneDrive folder

   Hi. I have found a bug. If I try to output a jpeg from acrobat to a folder in Onedrive. It fails to do so. It goes through the motion like its done it but there is nothing in the folder. If I output elsewhere it works as expected

   Windows 11.
   Core i7 11700k
   32gigs ram
   All ssd
   RTX 3080

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3. After I export a pdf as images and combine the files, I'm not allowed to save the combined file.

   After exporting a pdf as images and combining the files. It won't save the combined file. When I hit "save" and choose a location it doesn't save and the save icon stays lit. This only happens with images I export from Acrobat. I can combined PDFs perfectly fine. I have Windows 11

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4. Selected export not available on browser

   On the browser, one cant select and export part of pdf. Whole pdf is required to be exported. This is just such a wasted effort. First you export whole file and then search for selected text. Can easily be avoided by enabling selected export.

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5. Acrobat fails on exporting ligatures to Microsoft Word

   When exporting PDFs to Microsoft Word, Adobe Acrobat fails on exporting ligatures correctly. (See screenshot attached)

   Please fix.

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6. Missing kana when combining HTML files to PDF (encoding and/or font error?)

   Summary: Combining Japanese HTML documents. Many (not all) are missing hiragana and katakana when combined. Appear to be displayed as Chinese.

   Sample files attached:
   1317553.htm -- displayed properly
   1317556.htm -- not displayed properly (no kana, Chinese font?)

   Possible issue:
   Despite proper encoding of HTML documents, output is in a Chinese font (which likely has no kana support). This suggests that Acrobat is misreading HTML encoding. In 2022.

   System: MacOS 12.4 / Acrobat DC

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7. Auto-refresh adobe pdf file log in open Acrobat DC whenever a pdf file is created in another application.

   Having exported a file to pdf from e.g. Safari and I want to work immediately on the pdf from acrobat dc which I already had open I have to close acrobat dc first and reopen it to be able to see the pdf file just exported in the pdf (creative cloud) file log. I would like to see the just exported file as the most recent file in that log without having to close and reopen

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8. Font glitch in combined pdfs

   When combining multiple pdf documents, it's been found that if those documents were batch-converted from docx to pdf through Windows Explorer right-click 'Convert to PDF' option, combined as sub-sections/parts/chapters, then combined together again to generate a complete document, that the final compiled pdf document will generate numerous font glitches in specific font types.

   While the first-stage pdf conversions & combine-as-pdf (step-1&2) appear normal, when the resulting pdfs are combined into a single pdf file (step-3), the font glitches occur. This may manifest of dropped letters, unexplained spacing, odd formatting, or otherwise unintelligible text. We noticed this in our section headers in bold text.

   We have not tested this across all documents, fonts, or MS Word styles, but have found it to be true across multiple versions of Acrobat for a recent specification set. Interestingly, it did not happen at all project stages, but was an on-going issue at the deliverables stage for unknown reasons.

   Work-around: Print step-2 combined pdfs prior to combining into whole document.

   Steps:
   1. Batch-Convert (right-click) Style-formatted .docx files into single pdfs;
   2. Combine pdfs into sub-sections (right-click or drag-drop)
   3. Combine sub-sections into final unified pdf (right-click or drag-drop)

   Acrobat DC
   Win10-x64 Pro

   When combining multiple pdf documents, it's been found that if those documents were batch-converted from docx to pdf through Windows Explorer right-click 'Convert to PDF' option, combined as sub-sections/parts/chapters, then combined together again to generate a complete document, that the final compiled pdf document will generate numerous font glitches in specific font types.

   While the first-stage pdf conversions & combine-as-pdf (step-1&2) appear normal, when the resulting pdfs are combined into a single pdf file (step-3), the font glitches occur. This may manifest of dropped letters, unexplained spacing, odd formatting, or otherwise unintelligible text. We noticed this in our section headers… more

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9. Convert pdf to a EDI (835) file

   Working in the medical field, it would be extremely helpful if I could convert a pdf to an EDI file. This would allow me to upload the file into the EMR system and auto post payments.

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10. Export just a particular page as a PNG file

    In the Acrobat export dialogue (File > Export to) I'd like to be able to export just a single page as e.g. a PNG file. When adding PDFs to websites we often need to create an image of the front page to use as a button or link to download the PDF. Currently we have to export the whole document and then delete the pages we don't need. A simple 'select page to export' would do.

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11. White text not exporting into word document

    When exporting from PDF to word, I lose all the white text on a white background which we use as anchors for our docusign process. Is there a way to keep the white text on export?

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12. Missing characters when using Save as Other> Reduced Size PDF... function

    When using the Save As Other> Reduced Size PDF... function available in Acrobat Pro, I have discovered that in the automated optimization process, Acrobat is removing random characters throughout the text. I am only experiencing this issue using that function specifically. I do NOT experience the missing characters when I use the Save As Other> Optimized PDF... function. I am on the most Up-to-Date version of Acrobat Pro (v 22.0). There is no pattern that I can trace to which characters go missing in this process. They are typically different letters that go missing, they are not on any specific lines within the paragraphs, they are assigned the same paragraph styles as the text in the same paragraph, and do not have any special character styles assigned to the words where characters go missing.

    When using the Save As Other> Reduced Size PDF... function available in Acrobat Pro, I have discovered that in the automated optimization process, Acrobat is removing random characters throughout the text. I am only experiencing this issue using that function specifically. I do NOT experience the missing characters when I use the Save As Other> Optimized PDF... function. I am on the most Up-to-Date version of Acrobat Pro (v 22.0). There is no pattern that I can trace to which characters go missing in this process. They are typically different letters that go missing, they are not on any specific… more

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13. Export jpeg to multi-user network drive not working

    Exporting a PDF to JPEG in Acrobat Pro DC 21.011.20039 to multi-user network drives does not work. The files immediately get deleted upon exporting. Local drives or single-user network drives work fine. Two of our users are experiencing this behaviour with different PDF-files, so it's not only one specific file.

    Our OS is Win10 1909 (Build 18363.2094)

    We verified it is not an issue with their authorization on the network drive and we unsuccessfully tried the "Repair installation"-feature of Acrobat.

    The only solution we found is setting the compatibility mode of Acrobat.exe to "Windows XP (Service Pack 2)", but that is not a satisfying permanent solution, since it alters the appearance of the software and it misses certain features.

    Any help would be much appreciated!

    Exporting a PDF to JPEG in Acrobat Pro DC 21.011.20039 to multi-user network drives does not work. The files immediately get deleted upon exporting. Local drives or single-user network drives work fine. Two of our users are experiencing this behaviour with different PDF-files, so it's not only one specific file.

    Our OS is Win10 1909 (Build 18363.2094)

    We verified it is not an issue with their authorization on the network drive and we unsuccessfully tried the "Repair installation"-feature of Acrobat.

    The only solution we found is setting the compatibility mode of Acrobat.exe to "Windows XP (Service Pack 2)", but that… more

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14. Confirmation Pop-up Before Exportation/Deletion

    Offer the option to have pop-up/warning or confirmation before possible deletion of files. Specially, upon exporting, but at all times.
    A way of double-checking the request is correct. This program is used for important information that many do not want to lose.

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15. Save As... a PDF with a range of pages.

    I would like the ability to Save As... a range of pages instead of the whole PDF. For Example. What I mean by range of pages is Page 20 to 40 in a 100 page PDF.

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16. [Bug] Exporting a file to Word from the "Edit PDF" tab creates locked text boxes

    A team member needed to edit a PDF so he selected the Edit tool and made his edits. While still in "Edit mode" he selected the "Export PDF" tool and exported the file to Word. He then shared his file with others for review & translation. Problem was, the above steps created a Word doc with "locked" text boxes, meaning all the content (headers, body text, bullets, etc.) were in text boxes that could not be resized, ultimately resulting in jumbled content on any given page.

    We were able to identify the cause of the problem only after a considerable amount of investigation & additional work. This seems like a bug, why would anyone ever need to export to Word from the Edit tool?

    OS is Windows 10 Enterprise

    Thank you.

    A team member needed to edit a PDF so he selected the Edit tool and made his edits. While still in "Edit mode" he selected the "Export PDF" tool and exported the file to Word. He then shared his file with others for review & translation. Problem was, the above steps created a Word doc with "locked" text boxes, meaning all the content (headers, body text, bullets, etc.) were in text boxes that could not be resized, ultimately resulting in jumbled content on any given page.

    We were able to identify the cause of the problem only after a considerable… more

    2 votes

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17. Cannot extract the embedded font "[...] Rubik-Light". Some characters may not display or print correctly.

    Dear Adobe support,

    There've been numerous bug reports on very similar font issues like mine in the past, but this bug here can be reproduced so easily, that I need to get the word out to you.

    Bug Description:

    I'm running a windows 10 pro x64 machine with InDesign CC (17.0.1 x64) to create pdfs. For viewing I rely on Acrobat Pro DC (2021.011.20039), but I keep getting this bug constantly (even with the standard Reader and on Mac!).

    The important point now is the use of the font style called Rubik Light, because every single time I make use of it I get the same error (Did a test series on that). I installed this font style (.ttf) from two different sources (Google Fonts & GitHub), but it didn't make any difference at all.

    Displaying such pdfs in browsers like Chrome or Firefox however works just fine. Please help me with this.

    Kind regards
    Sebastian

    Dear Adobe support,

    There've been numerous bug reports on very similar font issues like mine in the past, but this bug here can be reproduced so easily, that I need to get the word out to you.

    Bug Description:

    I'm running a windows 10 pro x64 machine with InDesign CC (17.0.1 x64) to create pdfs. For viewing I rely on Acrobat Pro DC (2021.011.20039), but I keep getting this bug constantly (even with the standard Reader and on Mac!).

    The important point now is the use of the font style called Rubik Light, because every single time I make use… more

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18. Idea for Export to alternate formats

    Provide option in Export to allow a range of pages to be exported as alternate formats, e.g. JPEG files

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19. I converted PDF to word using Export option but unable to convert to PDF from word again. OS is Mac.

    Mac - converted PDF to word and did some changes in the file and again converted back to PDF. PDF conversion failed.

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20. Random disappearance of paragraphs of text in pdf output

    Pdfs created from Microsoft Word using Acrobat PDFMaker sometimes omit entire paragraphs of text. This has been happening sporadically and unpredictably since the Sept 14 update. Pdf output has become unreliable. In all but one instance among the cases detected, the paragraph that disappears is adjacent to a graphic object--either a line or an image. The missing text is not being covered up by any other object; the text is actually not present in the pdf. A few very inconvenient workarounds are available if the omission is detected: (1) Re-create the affected page by itself instead of outputting the entire document. In this instance, the single page is not missing any text as it was when all pages of the document were output as a single multipage pdf. Then swap the single, intact page in to replace the incomplete page in the original pdf. (2) In MS Word, insert a blank paragraph at the location of the paragraph that is disappearing in the pdf. The empty paragraph is formatted to have a 1 point linespace, so it is not noticeable. Recreate the pdf, and the paragraph omitted is now the newly inserted blank paragraph, so the result represents all the meaningful content in the document. I am working to get approval to submit actual work samples that demonstrate the problem. The problem is difficult to reproduce in a contrived example document. Has anyone else encountered this problem?

    Pdfs created from Microsoft Word using Acrobat PDFMaker sometimes omit entire paragraphs of text. This has been happening sporadically and unpredictably since the Sept 14 update. Pdf output has become unreliable. In all but one instance among the cases detected, the paragraph that disappears is adjacent to a graphic object--either a line or an image. The missing text is not being covered up by any other object; the text is actually not present in the pdf. A few very inconvenient workarounds are available if the omission is detected: (1) Re-create the affected page by itself instead of outputting the entire… more

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