Comment pane takes too long to load. Our whole company struggles with this...what is the fix?

Any pdf, any size with comments or no comments takes a extremely long time to open the comment window. It's been like this for a few years. Deleted prefs and relaunched Acrobat DC. No improvement. Still the same. Currently running El Capitan, 10.11.6 on a Mac Pro 3,1.

Hi

I too have the same problem. It doesn't matter if it's just 1 comment or 100+ comments, it is painfully slow to open the Comments pane once it has been clicked. It should be instant but right now it takes between 15 to 30 seconds to open – on any PDF. The PDFs aren't large in size too, less the 1MB, comprised of all vector artwork and text.

Adobe Version: 2018.009.20050
Mac OS: macOS Sierra Version 10.12.6

Please fix this.

Hi Arvind,

I'm afraid I can't send you the PDF. It's an unpublished proof of a book that's in production, and as such is confidential.

However, this issue affects all PDFs with large numbers of comments (over around 1500), so it isn't just one particular document.

Thanks

Steph

Hi steph@sheditorial.co.uk,
Could you please provide the PDF if possible so that we can try it at our end.

Regards,
Arvind

I have the same problem. I'm on a PC, using the latst version of Acrobat Pro DC (I have tried checking for updates, but none are available) on Windows 10 (also up to date).

I am working on a PDF of around 63MB, with around 2000 comments. I can view the document fine, but as soon as I open the comments pane the whole thing slows down to an unusably slow speed. It takes over 10 seconds to do anything at all, whether or not it's directly related to the comments. Even scrolling from one page to another takes over 10 seconds.
As I'm a freelance editor using Adobe to edit proofs, this is a serious problem. Please help!

Each time I click on the Comments list, Action wizard, or any other tool, it takes 3-5 seconds to load. I am also on Mac OS. Loading the Comments pane took 4 seconds, and I only had four comments.

Hi Aduait.

1. Version: 2015.020.20042

2. OS version: 10.11.6

3. Even if there is only one simple comment I get a delay. I just did it on a single comment file. 30 seconds between hitting the Comments button in the right hand side bar and seeing the comment list (of one) appear.

I’ve been having the problem since Acrobat DC. I saw in forums people going back to previous version of Acrobat to avoid the issue. I’d rather not.

Thanks.

Carl

Hello ,

Thanks for contacting us.

Can you please provide below information:
1. Acrobat Version (Go to Help -> About Acrobat)
2. MAC OS Version
3. Number of comments in file.

Regards