Feature request / Bug report

Comment list takes too long to load

Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.

72 votes
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    Carl Béliveau shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Anonymous commented  ·   ·  Flag as inappropriate

        totally agree with this. Click on the comments icon, instant colour-wheel. Go make myself a drink, have a poo, read War and Peace cover to cover and its still colour-wheeling. Its been like this now since the new Interface layout, which must be a at least a couple of years ago now. Why it's not been fixed yet, I do not know.

      • Jay M commented  ·   ·  Flag as inappropriate

        If they couldn't reproduce the problem, they must not have tried very hard.

      • Rawad commented  ·   ·  Flag as inappropriate

        not only in Mac on all laptops .....it is very slow in displaying typed letter in the comment section .
        Please fix this issue!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Deactivating fonts on 'a daily basis' is an insane fix for this problem, which plagues me as well. It has nothing to do with any specific document, rather the poor implementation of the panel.

      • John P. Milligan commented  ·   ·  Flag as inappropriate

        Go to whatever font manager app you use and turn off/disable all the fonts you don't use on a daily basis.

      • John P. Milligan commented  ·   ·  Flag as inappropriate


        I have a fix for this lag.

        After a lot of troubleshooting, I found that it's the number of active fonts on your machine. Once I decreased all active fonts it immediately works with a click.

      • John Milligan commented  ·   ·  Flag as inappropriate

        I've been having the same issue for years - 20 - 30 seconds to open comments pane.

        The machine at the desk next to me with the exact same build opens the comments pane immediately

      • Evan commented  ·   ·  Flag as inappropriate

        I think it's time you stopped asking us for sample PDF files, because it's clearly not related to any specific document. This happens on EVERY SINGLE DOCUMENT, regardless of whether it has zero or 1000 comments and regardless of what program created the original PDF. It's clearly an application and/or configuration problem. So if you can't reproduce the problem, it's because you've failed to reproduce your typical end user's hardware/installation/configuration environment somehow. If you start focusing on that, I'm sure we'd all be happy to provide any environment details that would help you troubleshoot.

      • mike commented  ·   ·  Flag as inappropriate

        slow slow slow with the beachball. so many complaints about this but seems like Acrobat is unaware. Are they even using their own product? i get this same behavior in 2 macs, a mac book pro 2014 and a new mac book pro 2017

      • Anonymous commented  ·   ·  Flag as inappropriate

        It is not dependent on the file. Even in a file with no comments, the Comments panel takes 30 seconds to open.

      • roman commented  ·   ·  Flag as inappropriate

        As stated numerously, it doesn’t depend on the file.
        But if you insist, here is a file: https://adobe.ly/2JNq6VT

        It takes me 7.5 seconds to open the comment-pane.
        Im on Version 2018.011.20040 and Build 18.11.20040.280397

      • Anonymous commented  ·   ·  Flag as inappropriate

        As I've said before on this tread (approx 6 months ago), this is related to unpublished books which are confidential and which I therefore can't share. Sorry

      • AdminAmmar (Admin, Adobe) commented  ·   ·  Flag as inappropriate

        Thanks everyone for reaching out to us. We tried to reproduce the issue at our end but were unable to do so.
        Please provide the sample files on which the issue is reproducible. It will be of great help.

      • Andy White commented  ·   ·  Flag as inappropriate

        I have this issue also;
        1. Acrobat Version 2018.011.20040
        2. macOS 10.12.6
        3. Time to display comments panel: 30 secs (Current file has 33 comments)

        However this is independent of the amount of comments contained in a PDF as it still takes 30 secs even when the PDF on my mac contains no comments.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Will this ever be fixed??? This is killing us. I should have known what moving to a subscription model would mean. No service and a steady decline in quality. I hope we can find an alternative to Acrobat soon. It just doesn't work anymore.

      • Wolf Kamm commented  ·   ·  Flag as inappropriate

        The status button says “Need Info”. What kind of info do you need?

        E.g. MBP 13" mid-2012, i7, 2.9 GHz, 16 GB RAM, macOS 10.13.4, Acrobat build 18.11.20038.267465

        PDFs exported from InDesign 13.1 on Mac, commented in Acrobat Pro DC on Windows (most recent version) – time to open comments on above Mac:
        2.9 MB, 160 pages, 8 comments – 23 s
        4.6 MB, 264 pages, 43 comments – 6 s
        2.1 MB, 112 pages, 68 comments – 15 s
        2.4 MB, 92 pages, 30 comments – 6 s

        I just don’t get the pattern …

      • Erica S commented  ·   ·  Flag as inappropriate

        It takes over 30 seconds to open the comment panel, regardless of the number of comments or the size of the document. This has been an issue for a long time. A fresh install doesn't seem to help.

      • Steve Matthews commented  ·   ·  Flag as inappropriate

        Clicking on the comments list (only 4 in this document) is a 10-15 second delay, plus 5 seconds of beach ball and then I see the comments. This is such a slow down in production and very annoying.

        Acrobat Pro DC, 2015 iMac, 10.11

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