Feature request / Bug report

Comment list takes too long to load

Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.

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Carl Béliveau shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

42 comments

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  • Jeff commented  ·   ·  Flag as inappropriate

    I have exactly the same problem. It started a few months ago and has affected every PC in the company as well. I have waited up to three minutes for it to open. What an abortion! How much is this affecting the productivity of almost everyone on the planet I wonder? Adobe should be ashamed of themselves. If they can't fix the problem all they have to do is provide an update which is exactly the same as the previous version and leave at that until they can sort this ridiculous problem out. In fact I am going to use a third party reader and leave it at that and never leave myself at the ransom of Adobe again. I won't be acquiring any of their other products either. Their products are now unreliable, unproductive, overcomplicated and a waste of time. I am a very busy person and I don't have the time to wait 3 minutes every time I want to open a simple document.

  • LDJ commented  ·   ·  Flag as inappropriate

    Before the 2019 update this used to work file, but is torture to use every day since then.
    I use the comments every single work day multiple times per day, and the lag is a tremendous waste of productivity. Please please fix this.

  • Anonymous commented  ·   ·  Flag as inappropriate

    totally agree with this. Click on the comments icon, instant colour-wheel. Go make myself a drink, have a poo, read War and Peace cover to cover and its still colour-wheeling. Its been like this now since the new Interface layout, which must be a at least a couple of years ago now. Why it's not been fixed yet, I do not know.

  • Jay M commented  ·   ·  Flag as inappropriate

    If they couldn't reproduce the problem, they must not have tried very hard.

  • Rawad commented  ·   ·  Flag as inappropriate

    not only in Mac on all laptops .....it is very slow in displaying typed letter in the comment section .
    Please fix this issue!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Deactivating fonts on 'a daily basis' is an insane fix for this problem, which plagues me as well. It has nothing to do with any specific document, rather the poor implementation of the panel.

  • John P. Milligan commented  ·   ·  Flag as inappropriate

    Go to whatever font manager app you use and turn off/disable all the fonts you don't use on a daily basis.

  • John P. Milligan commented  ·   ·  Flag as inappropriate

    ::ATTENTION::

    I have a fix for this lag.

    After a lot of troubleshooting, I found that it's the number of active fonts on your machine. Once I decreased all active fonts it immediately works with a click.

  • John Milligan commented  ·   ·  Flag as inappropriate

    I've been having the same issue for years - 20 - 30 seconds to open comments pane.

    The machine at the desk next to me with the exact same build opens the comments pane immediately

  • Evan commented  ·   ·  Flag as inappropriate

    I think it's time you stopped asking us for sample PDF files, because it's clearly not related to any specific document. This happens on EVERY SINGLE DOCUMENT, regardless of whether it has zero or 1000 comments and regardless of what program created the original PDF. It's clearly an application and/or configuration problem. So if you can't reproduce the problem, it's because you've failed to reproduce your typical end user's hardware/installation/configuration environment somehow. If you start focusing on that, I'm sure we'd all be happy to provide any environment details that would help you troubleshoot.

  • mike commented  ·   ·  Flag as inappropriate

    slow slow slow with the beachball. so many complaints about this but seems like Acrobat is unaware. Are they even using their own product? i get this same behavior in 2 macs, a mac book pro 2014 and a new mac book pro 2017

  • Anonymous commented  ·   ·  Flag as inappropriate

    It is not dependent on the file. Even in a file with no comments, the Comments panel takes 30 seconds to open.

  • roman commented  ·   ·  Flag as inappropriate

    As stated numerously, it doesn’t depend on the file.
    But if you insist, here is a file: https://adobe.ly/2JNq6VT

    It takes me 7.5 seconds to open the comment-pane.
    Im on Version 2018.011.20040 and Build 18.11.20040.280397

  • Anonymous commented  ·   ·  Flag as inappropriate

    As I've said before on this tread (approx 6 months ago), this is related to unpublished books which are confidential and which I therefore can't share. Sorry

  • AdminAmmar (Admin, Adobe) commented  ·   ·  Flag as inappropriate

    Thanks everyone for reaching out to us. We tried to reproduce the issue at our end but were unable to do so.
    Please provide the sample files on which the issue is reproducible. It will be of great help.

  • Andy White commented  ·   ·  Flag as inappropriate

    I have this issue also;
    1. Acrobat Version 2018.011.20040
    2. macOS 10.12.6
    3. Time to display comments panel: 30 secs (Current file has 33 comments)

    However this is independent of the amount of comments contained in a PDF as it still takes 30 secs even when the PDF on my mac contains no comments.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Will this ever be fixed??? This is killing us. I should have known what moving to a subscription model would mean. No service and a steady decline in quality. I hope we can find an alternative to Acrobat soon. It just doesn't work anymore.

  • Wolf Kamm commented  ·   ·  Flag as inappropriate

    The status button says “Need Info”. What kind of info do you need?

    E.g. MBP 13" mid-2012, i7, 2.9 GHz, 16 GB RAM, macOS 10.13.4, Acrobat build 18.11.20038.267465

    PDFs exported from InDesign 13.1 on Mac, commented in Acrobat Pro DC on Windows (most recent version) – time to open comments on above Mac:
    2.9 MB, 160 pages, 8 comments – 23 s
    4.6 MB, 264 pages, 43 comments – 6 s
    2.1 MB, 112 pages, 68 comments – 15 s
    2.4 MB, 92 pages, 30 comments – 6 s

    I just don’t get the pattern …

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