Raise without a handler
Wow. I LOVE your products, but HOLY S&*T was it difficult to get to a point where I could actually "Contact" adobe. As a professional UX designer (sorry for how that must sound...) this UX is ABSOLUTELY unacceptable for a company of your prestige.
Here is my issue, I used to be able to drag .png files into Adobe Acrobat and the software would brilliantly ask me if I wanted to combine these pngs into a single file, "Why yes, Thats exactly what I want! Thank you."
This worked flawlessly for the last year. Now, out of nowhere, the program no longer does this. Now I get an error prompt of "RAISE without a handler", what ever the **** that means (to most users, its completely worthless feedback/messaging). There is no help on how to resolve the issue.
Posts on the internet are saying this is a bug Adobe has refused to acknowledge.
My questions are, What is the problem? What is the fix? And why the heck do you make it so difficult to contact the company and get answers to our questions?
Please, please, please, don't make me and co-workers abandon you and move to sketch for our design work because you refuse to help your customers.
Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.
For more information, please refer Release notes of the latest release.
Please try it out and let us know your feedback. Thanks for your patience and support!
Shenghan Zhu commented
Guys, I found the solution! Just delete the plugin named "Accessibility.acroplugin" and it would work.
Hope this could help you!
Christopher Tutolo commented
I am experiencing this issue as well. I have installed, uninstalled, and reinstalled the very latest version of Reader DC to no avail. It happened after downloading Catalina, so it seems likely that something between Adobe and Apple's new OS has gone awry. As James highlights above, contacting Adobe is another vain effort. If anyone manages to find a fix, I'd love to know what it was.
The issue happened to both Adobe Acrobat Reader DC and Acrobat Pro DC. There is no third-party plug-in in my system related to pdf. Actually, I tried to delete the Weblink plug folder but the problem is still there. It only happened when launching Acrobat. I can use Preview to open the file.
Thanks for reporting the issue. Can you please share more details regarding this issue :
1. Acrobat version you are using .
2. Any third party plugin or Software installed on your system related to pdf's .
3. Is this issue seen on just launching Acrobat or happens on opening any pdf.
Balázs Knakker commented
Happening to me as well. Maybe coincidence, but it started just after update to Mac OS Catalina. Reinstall (delete from apps, delete app data, fetch pkg, run installer) did not solve the problem for me.
Same problems here. I uninstalled the software and reinstall. It will work for two hours and the same problem appear again.
Uninstall Adobe Creative Cloud from Application. It worked for me.
this is awful.This is disgusting. I downloaded it again and it is not working still.
I, too, have been experiencing dozens of RAISE errors per day, starting on Friday, July 5, 2019. This happens both when attempting to open a simple, single PDF and when attempting to compile multiple PDFs into a single file. I am paying for Adobe Pro DC and expect it to work. Instead, I am having to use Apple Preview as a work-around. Please send clear instructions for a solution ASAP.
- Mac User
RAISE error message been with me for a month or two as of 14th May 2019 - soooo annoying and badly coded software - I have given you guys ( Adobe ) plenty of time to update to fix the bug .... very poor work guys !
Rachel Taylor commented
Found a fix, add files in smaller batches, when prompted to create a pdf say NO let images import the select "combine files" and proceed as usual from there:)
Rachel Taylor commented
Can't even paste a simple graphic in edit mode......
Myrna O commented
Same issue here! So well put! I am on MBP OS10.14.3
Also - adobe when will you allow darag and drop from apple photos again?
Dean Pirera commented
Had this issue on MacOS Mojave 10.14.3 also and resolved it as follows:
1. uninstalled Adobe Acrobat DC (using the uninstaller located in Applications/Adobe Acrobat DC/Acrobat Uninstaller
2. deleted the folder called Adobe PDF located in Library/Application Support/Adobe
3. reinstalled Adobe Acrobat DC
Same issue for me too. Even tried saving png's to jpg's which gave me a different error: The input file is corrupt or of an unknown/unsupported type.
- macOS Sierra 10.12.6
- Acrobat Pro DC version 2019.010.20069
Yup same issue with no solution - can't open any PDFs at all - grrrr
Same issue here Acrobat 2019.010.20069, Mac OSX Mojave, .jpg files generated by illustrator via save for web. This is slowing me down.
Hi there - I'm facing the same issue. Yesterday my reader was working normally but today it won't open a single PDF file (including the same files it was opening yesterday).
I'm using V 2019.008.20080
I am having the same problem! here was a RAISE without a handler. The application will now exit! I can not find how to fix this on a Mac! Please Help!