Uncheck the 'Use Adobe Cloud Service' box when opening the word doc.
@gonzthedj on insta :D

Hi
I am also getting this message "You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service", when trying to open a word document which usually then opens in a pdf format.
I urgently need to use this at work and I can't find anything to resolve this issue.
Adobe - Can you please help ASAP?

The issue with Word documents seems to have corrected itself through updates for me.

Adobe, you wanna chime in here or wtf?

I also have this same problem. Mac user on High Sierra, with Student and Teacher Creative Cloud subscription. Trying to create a PDF from a ppt file, and the links do not work when I print and choose 'save as PDF' from ppt - strangely, though, when I go file.> save as in ppt and choose PDF as the file format, the links DO work. Then when I go directly to Adobe Acrobat DC and try to create the PDF from there, I get an error saying "you need a valid Acrobat DC subscription to convert PDF using Adobe Create PDF service." I have tried signing in and out of both creative cloud and Adobe Acrobat and the problem continues.

I sign in and then try to create a PDF and it says "No valid account". When I sign in again, I get all the promos and can not get to TOOLS. From my App, it says I an signed in but then I get the "no valid" again. 3 days of this--got it to work once by uninstalling and reinstalling but then next day, "no valid account". For the heck of it, I tried to get a new account but it said I already have an account.
FRUSTRATED!

I'm having the same problem. Trying to create a PDF using word documents and get the same error message ("You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service") even though I have a subscription and am signed in. I'm using a macbook as well. What's going on?

My guess is there are at least two separate, related issues: (1) the Acrobat Create PDF function doesn't work as expected and (2) producing PDFs from Word/Office. The Create PDF "button" doesn't seem to do anything beyond a basic "save as" function, at least in Word/Office. No benefit to using and a false sense of confidence.

Separately, whether I use the "save as" (and choose PDF as File Type) or "Create PDF" function, I also need to choose the option for "Best for Electronic Distribution..." which uses an online service from MS. The links appear and work, but you can't do this without an internet connection and that isn't always possible.

Maybe that's how these genius programmers intended it to work, but sure sounds like a work-around and an undocumented trick... Very frustrating to have to figure it all out.

I hope this helps some of my fellow travelers.

I think this is definitely an issue with Adobe & Mac, the only way I can convert office documents to PDF is to File Save As & change the file type to PDF?

I don't even know what Tanvi is asking. If, like me, Daphney is signed in and has a valid account WHY DOESN'T' ADOBE ACROBAT AND THE CREATE PDF SERVICE RECOGNIZE THAT. Moreover, even when it looks like I've been able to convert Word to a PDF, most of the links aren't there. That means the issue is well beyond some inane subscription issue. Is this some war between Adobe, MS, and Apple? Criminy crickets.

Create PDF can't create a PDF correctly from a Word document (DOCX) in mac High Sierra. Acrobat Pro DC doesn't work to create a PDF because it fails to recognize that I'M LOGGED INTO MY ACCOUNT! Creating the PDF locally produces a document where only 1/2 of the hyperlinks are captured... come on folks. This is garbage.

This is happening to me also

Yes I do

I have the same issue. Says I don't have a subscription--but I do and I am signed in.

When I try to create a PDF from my word document from the toolbar, it says "You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service" I do have a valid account.