It's as if Acrobat developers are into "recreation programming" and completely ignore that a lot of professionals actually use Acrobat Pro in the production of such things as newspapers, magazines, books, digitization projects and so on. What they did was unacceptable. Our newspaper was surprised by this "update" on the very day of edition closure and we couldn't find a way to use our much needed batch Sequences, which took us a lot of time and work to develop. On top of that, Acrobat kept crashing, sometimes from simple things like clicking on a link. Adobe treated Acrobat Pro as if it was a simple PDF viewer. They seem completely removed from the reality of their costumer base. We are now actively looking for an alternative PDF editor, made by a company which doesn't despise its professional clients.

Hi Adobe developers!
why you just do not roll back new version instead of feeding us with stupid answers after you can see so many citical comments?????

@Bhawna Arora - seriously you advised me how to launch "last session" and how to "disable new Acrobat"???? I DID IT AND IT DOESNT WORK!!!!!

I am deleting Adobe and switching on NITRO

Hi @pawel.rafa@gmail.com,

Thanks for writing the specific instances which are not working seamless for you. Though these issues are not reproducible in general but I am keen on debugging any code break at your end. Please find our responses inline:

1. Despite of I am switchin dark mode, Adobe always coming back to light one > Might be the case, some setting is overriding. Please share some reference for reproducing this issue.

2. why I can see "tour panel" each time I am opening any file > Each megaverb has its associated tour cards, once it is shown, it would never be shown again.

3. unable to "disable new Acrobat Reader" from Menu Panel > For Win, please go to Hamburger menu and select 'Disable new Acrobat' and for Mac, go to View menu, select 'Disable new Acrobat'

4. unable to set "open pdf's from last session on Acrobat lauch" > Please go to preferences and under General select 'Open PDFs from last session on Acrobat launch'

Should you have any further queries, please feel free to drop it here.

Thanks,
Bhawna

I spent hours trying to edit a document I created. It was locked, this really sux. I've been using acrobat for years, and I dread using it know. I'm looking for one that is sane.

I agree the new interface is exhausting and not intuitive. I switched back to the old interface. I ask Adobe to please keep the old interface.

I think it was more than just the UI that got screwed up in this release. I've seen repeated cases where Acrobat sucks up all available CPU for no apparent reason, even though it's just sitting there in the background and I'm not interacting with it in any way.

The only way to recover is to kill the process and restart it.

I want to complain bitterly about this wholly unnecessary, useless, and impenetrable "update." It was fine. Who asked you to meddle with the original interface? Why couldn't you have left it alone? What is the matter with all you tech companies (this includes Microsoft and its incessant ridiculous and wholly un-user-friendly tinkering with Windows, and now Google is threatening to change its interface as well; there is nothing wrong with the current one, it is refreshingly simple and uncluttered) constantly trying to mess with our screens? Do you think calling it "an experience" will make it better? "Nightmare" would be correct: an "experience" I don't need. I have better things to do with my time than trying to decipher yet one more way to do the same thing. At least you had the humility to recognize that we might not all be as enraptured by this futile absurdity as you are, and gave us the opportunity to go back to what was perfectly fine before. So think twice before meddling with the interface again. Remember you have competitors.

The worst thing is to change a working user interface. Must be some junior "inventive" manager eager to claim innovation that made such decision.

1. Despite of I am switchin dark mode, Adobe always coming back to light one
2. why I can see "tour panel" each time I am opening any file
3. unable to "disable new Acrobad Reader" from Menu Panel
4. unable to set "open pdf's from last session on Acrobat lauch"

Bwahahahaha!!!

Fun fact: Adobe used to espouse the following virtues:

For our customers:
deliver the best and most innovative products;
license technology on a fair and impartial basis;
maintain total confidentiality about each customer’s business;
provide the highest possible level of service.

Customers
• Treat the customer, as you would like to be treated
• Make the customer an ally not an adversary
• Evaluate issues from the customer’s point of view
• Your performance may have a major impact on the survival of the customer’s business
• Make the customer feel that we need his business
• Thank the customer frequently for his business

From Adobe’s Core Values and Beliefs, by Charles M. Geschke
August, 1998, full article available at: https://knowledge.wharton.upenn.edu/wp-content/uploads/1998-08-Geschke-Adobe-Culture.pdf

Thank goodness there's a way back to the old acrobat. Adobe is getting to be like microsoft. Making changes that make it harder to use a software program.

This is horrible!! Please revert back to the classic Adobe.

Please, please, please. Revert to the classic position of menus and commands in Acrobat. The change is no good, it serves no purpose and it does not make easier to work with Acrobat; much on the opposite.

Thanks

Software should never make a forced change. Always have the option to remain "normal". Windows is the worst at this.

I don't mind changes, but this one annoys me a lot on a daily basis and I can't get used to the change.
Do you want to quickly rotate a page? Can't do it, you need to go through a pop-up screen first.
If I want to rotate more than one page, then I just go the Organizer. How I supposed to know what pages I want to change from a pop-up window which blocks the view of the documents?
I had a perfect tool bar set up previously, which I can't recreate in the new one.
Sorry Adobe, but this update is an F minus

Who's stupid idea was this new UI? Been using Acrobat for years, now every time I try to do something, it takes me 10 minutes of seaching Google and watching YouTube videos to do what used to be easy.

I tried to bite the bullet and tell myself "if I just use it for a while, i'll get used to it". Wrong! After months of torturing myself with this dumb experiment, I switched back to the old UI.

I have to review multiple (5-15) pdfs daily for my job.
My workflow requires being able to see BOTH thumbnails and comments at the same time. The new Acrobat combines these into the same menu so you have to choose one or the other! I mean, who thought that was a good idea?!

The motivation for the redesign is to put the "subscription required" stuff in our face, like putting the milk in the back of the grocery store. Before, Adobe Reader was friendly and free, now it's almost impossible to see what requires a subscription and what doesn't.

I'm guessing Adobe already has numbers on how many clicks on "subscription only" features lead to subscriptions (it's simple metrics). If that's working for them, we free users may just be SOL. In the end, it makes sense (no free lunch). I can't tell enough people I know about the revert feature. It's like opting out of spam.

I totally agree with everything Bevi Chagnon says in their feedback. The new interface is confusing and does nothing to help me use your product. The interface is just different without being better - it's worse in fact and a dumb marketing ploy that annoys most existing users. Focus instead on making your existing features better - like conversion to the Microsoft products.