523 results found

1. Can not open file on disk --> windows 10 & PPRO CC 2017 11.1.1
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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble, can you provide the Acrobat version you are using.

2. [BUG] (new) preflight libraries, scripts cannot call profiles outside current library

   BUG report:
   [ISSUE]
   1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
   [STEPS TO REPRODUCE]
   2.1. Import a preflight profile into the Standard preflight library
   2.2. Change preflight library and execute a profile from another library
   2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
   (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
   2.4 Profile cannot be found
   [ENVIRONMENT]
   3. Windows 10, Acrobat Pro DC 2017.009.20044
   [EXPECTED RESULT]
   4. The Profile installed under 2.1 should be executed
   [OBSERVED RESULT]
   5. The Profile cannot be executed by the script.

   [Further comment]:
   Preflight libraries are a new feature. They cannot be selected via the Script API. I now have to tell script users not to change the preflight library, which some of them often do. Clearly the JavaScript call should look for the preflight profile in all libraries - or there should be a documented way of executing a profile regardless of a user's previous preflight activities.

   BUG report:
   [ISSUE]
   1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
   [STEPS TO REPRODUCE]
   2.1. Import a preflight profile into the Standard preflight library
   2.2. Change preflight library and execute a profile from another library
   2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
   (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
   2.4 Profile cannot be found
   [ENVIRONMENT]
   3. Windows 10, Acrobat Pro DC 2017.009.20044
   [EXPECTED RESULT]
   4. The Profile installed under 2.1 should be executed
   [OBSERVED RESULT]
   5. The Profile cannot be executed by the script.

   [Further comment]:
   Preflight libraries… more

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   Under review  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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3. OCR Japanese (maybe other language, too)

   This is a bug report.

   In macOS,
   'language' of application and OCR language have to be the same.
   Otherwise it won't work.

   In Windows,
   this bug doesn't exist.

   Details are discussed as following.
   https://forums.adobe.com/thread/2353148
   https://forums.adobe.com/thread/2353145

   3 votes

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   Under review  ·  7 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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4. Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having no

   Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having nothing to do with my situation. I actually had to trick your system about my situation to get to support chat. My company pays handsomely for this software, which includes chat support, and should not have to waste time as such. We have over 150 licenses with ya'll and you left us hung out to dry. This is not acceptable customer service. Correct immediately.

   7 votes

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   Under review  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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5. Talk to people

   GET A BLOODY PHONE. 6 hours on your boards isn't funny.

   5 votes

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   2 comments  ·  Other  ·  Delete…  ·  Admin →
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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble. Do you have any issue in particular i can help you with.

6. Signed document should be frozen, while it is not....

   When we (in my company) sign documents with "fill and sign", we get following instant message; " When you save a form with signature or initials you will no longer be able to edit the existing form fields". This is perfect! BUT; this is not true! Even after the document is saved, others can change anything in the document, and even delete the signature!!!?!! Should be possible to choose if others should be able to sign (as multiple signatures often is needed), or if it should be totally locked for any editing after signing!

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   Under review  ·  9 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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7. Adobe won't let me save this pdf: myfile 7.14.17. I get an "Access Denied" message. Never had this issue before lst update.

   Why can I no longer save a pdf as 7.14.17? I get "Access Denied " error message. I have to call it: July 14 2017. Never had this before last update.

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi Mike,

   We couldn’t reproduce the issue in house. Can you share the version of Acrobat you are using.

8. Acrobat Pro lags when open PDF for first time. Is this internet related? If so how do I switch off?

   Acrobat Pro lags when open PDF for first time. Is this internet related? If so how do I switch off?

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   Under review  ·  Pratyush Dhoundiyal responded

   Can you share your machine details alongwith the Acrobat version.

9. How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

   I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

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   Under review  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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10. PATH AND FILE NAME INSERT OPTION

    I would like to see a feature added to Acrobat that would allow Acrobat to stamp the path (location) and name of the document which was created. I am attaching an example of a document created with a different program in which the feature is highlighted..

    It would also be great if that stamp would adjust and change as the document is renamed, moved or received and saved by the receiving party.

    • 

    10 votes

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  Amboo Srivastava responded

    Thanks for your valuable feedback. We have taken a note of it.

11. Page numbering in Excel

    While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

    Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

    Please help. Thank you!

    While in an Excel workbook, I want to print/convert multiple worksheets to PDF. The page numbering does NOT need to be a master count of all worksheets. If worksheet one is two pages, it should be 1 of 2 and 2 of 2. If worksheet two is three pages, it should be 1 of 3, 2 of 3, 3 of 3. NOT 3 of 5, 4 of 5, 5 of 5.

    Older versions of Acrobat worked seamlessly. I have tried many workarounds and have not found anything that works. I have called Adobe Tech Support and have had no luck.

    … more

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    0 comments  ·  Printing  ·  Delete…  ·  Admin →
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    Under review  ·  Bablu responded

    Investigating this

12. Time saving toolbars

    Give us more useful Toolbar with plenty of stuff - must make endless useless clicks to access simple things. Just to Open a page needs 2 clicks! This wastes time. Hover over text that fan open files would help.

    This is a terrible product to use - thank goodness for the free stuff Foxit and PDF Creator. Not user friendly and pro-production at all.

    261 votes

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    Under review  ·  31 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Acrobat Pro DC Needs Better ERROR Messages

    I'll first give an example then explain why Acrobat Pro DC needs better error messages.

    We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

    Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

    Sometimes something goes wrong when editing the PDF.
    For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

    This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day...

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem.

    What would be better would to give an option to the user ignore the error and keep processing the rest of the document. OR process the entire document and generate a report of pages that contained errors so the user could then attempt to go and repair those pages.

    Ok so hold on because this gets better...

    So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF."

    Ok well what now? Where is the option to repair the structure of the PDF?? Or at least tell the user what part of the structure was incorrect.

    Ok so now I guess we'll export the whole thing to PostScript and run it through Acrobat Distiller DC and rebuild the PDF with the Standard profile.
    Which still gives us the same errors! So the only option we are left with is rebuilding the entire PDF from the ground up which can take days...

    I understand that the Adobe Support Community can't really change the future of Adobe products but I am hoping this post will eventually make it to the developers at Adobe who might add just a few lines of code to tell me on which page the "A number is out of range." It would be very helpful.

    Acrobat Pro DC is a great product but when things go wrong it doesn't seem to handle errors very well.
    Please build-in PDF document error recovery or at least give the end-user a little more information to help them fix the problems. This is a "Pro" product.

    Thanks for your time. I hope this reaches the right people.

    I'll first give an example then explain why Acrobat Pro DC needs better error messages.

    We often work with large PDFs (sometimes 10,000 pages or more) that are created by joining together many smaller PDFs in Acrobat Pro DC.

    Bates Numbers are applied and sometimes removed and re-applied as the document get's built.

    Sometimes something goes wrong when editing the PDF.
    For example Edit > More > Bates Numbering > Remove... gives an error "A number is out of range."

    This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds… more

    2 votes

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    Under review  ·  2 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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14. Tags Disappear on page Template

    I have a two-page form that was properly tagged until I turned page 2 into a template (Organize Pages -> More -> Page Templates) and made it invisible. Even after I made the page visible again, the page 2 tags were nowhere to be found. Any suggestions on how to recover them or keep them from disappearing in the future?

    BTW, I'm using Word 2013 and Acrobat Pro DC.

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    0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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    Under review  ·  Bilal Ansari responded

    Yes, Adobe is aware of the issue. Unfortunately, there is no workaround available at this time.

15. Text Call Out from Comment Section incorrectly moves with arrow keys.

    Text Call Out from Comment Section incorrectly moves with arrow keys. While selected this tool moves down/left by all keys only. All other comment tools allow you to move items around / position by selecting the item and using the arrow keys while this one programmed different. Only solution is use the pick tool to grab and move with mouse.

    • 

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    Under review  ·  1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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16. Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s
    Total available graphics memory: 10152 MB
    Dedicated video memory: 2048 MB GDDR5
    System video memory: 0 MB
    Shared system memory: 8104 MB
    Video BIOS version: 82.07.82.00.29
    IRQ: Not used
    Bus: PCI Express x16 Gen2

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s… more

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    0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Under review  ·  AdminVinod Dobhal (Software Engineer, Adobe) responded

    Thanks for reporting this. We would be considering it.

    -Vinod

17. more than 2 signature / initial options for fill & sign tool

    Only 2 signature / initial images can be stored currently. Every time I want another signature I have to swap out an existing image for one from my files. It would be hugely beneficial to be able to maintain a much larger selection of stored signatures / initials for completing documents for multiple members of the household.

    202 votes

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    Under review  ·  75 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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18. Organize attachments into folders or categories

    We have many attachments to each of our PDF files. It would be really great if the attached files could be organized by folder of category and not alphabetically. Please see attachment for an example.

    •  

    33 votes

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    Under review  ·  0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Saving Pixel perfect AI file as pdf which don't keep pixel perfect previewing in Acrobat.

    Saving a pixel perfect Adobe Illustrator as a pdf doesn't keep the pixel perfect content when previewing in Acrobat. It distorts one line pixels to two pixels in random area. Icon are distorted as well.

    View the stroke in the image

    •  

    1 vote

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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    How are you creating the PDF – from Illustrator or from Acrobat?

    Thanks
    Tanvi

20. Remove Document Cloud Feature

    Due to corporate policy, we are not allowed to use external servers, Document Cloud is such a server. Our documents are not to be loaded to any external servers.
    Can we have the ability to remove the Document Cloud from view or code-wise?
    We can not have our confidential documents going to Adobe's servers.

    12 votes

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    Under review  ·  Pratyush Dhoundiyal responded

    Hi Dean

    See if this forum thread helps: https://forums.adobe.com/thread/1813312

    Thanks