560 results found
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e-sign - absolutely awful!!
Please, please, please, please, please revert back to the old e-sign - this is soooo awful! Did a five year old develop it!?
1 voteHello Susan,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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Terrible Customer Support
the support is awful. After 2 hours, i was not able to get anywhere. the support agent left and i had to start over
1 voteHello Emery,
We are sorry to hear this. Please feel free to report your issue in this forum including any detail you consider important and we will do a follow up and get back to you.
Thanks,
Sign in Acrobat Web Team
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e-signatures is not working
My IT department has asked I email you directly. I am trying to use e-signatures and it is not working. It says to contact the Administrator. It was working on Friday. Please help as I have agreements I need to send through. Rachel
1 voteHello Rachel,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps you are following and in which steps does the feature stopped working for you, the sizes and types of the documents you are trying to send for signature.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Reminders on E-signing
I am shocked with how many things Adobe have managed to break with each update. To add to the extensive list of things going wrong - reminders for e-signatures are now suddenly working, meaning our entire client list just got reminders for documents they have already signed. So you've managed to fix it, while simultaneously breaking it.
1 voteHello Carli,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, how many clients are receiving signing remainders on already signed documents, if is with a specific remainder for example daily or weekly.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Removed functionality to CC recipients
It appears in this latest update you removed the ability to CC someone on a signature submission. We used this all the time as FYI and do not want to have additional people required to sign or review
1 voteHello,
You can add a CC email in the Review and send dialog following this steps:
- When you finish adding the fields for the recipients, click Review and send
- A dialog should open, where you can see the recipients emails, the name of the agreement and under the message text box there should be a More options link
- Click More Options
- At the bottom there is a section for Add CC
- Add the email you want as CC and click Add
- The email will appear under this section, you can remove it if need it or add more before you send it.
You can go back to editing the agreement if need it and the CC emails should be saved!
Please let us know if this was useful to you.
Thanks,
Sign in Acrobat Web Team
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Good program but there's a glitch
Hi the bulk send option has stopped working. When I go to send the document, it says can't connect to the adobe server
1 voteHello Gabrielle,
We are sorry you are having trouble with this feature. Could you provide more information about this issue. For example, the steps you use to reproduce it, if is constantly happening, if is with a file in specific or any information that you deem important.
Thanks,
Sign in Acrobat Web Team
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Program is getting worse not better
Your program doesn't work anymore!
I select Request e-signatures and then get one of the many pages I want to bring over and it goes immediately into add email and name mode and ready to send.... but I need to add 6 more pages. I go in to EDIT and try to add pages and it brings them in but I can't read the tiny thumbnails to confirm they are the right pages. Then I say save and I get two errors at the bottom of the page.
This program has only gotten worse since I first started with it.…
1 voteHello,
We are sorry that this update is causing you issues. Could you provide more information about this issue? For example what are the errors that you mention, the steps that you do to encounter this issue and anything you deem important will be helpful for us.
We really appreciate your feedback and hope you give us more information on how we can improve this feature.
Thanks,
Sign in Acrobat Web Team
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E-signing Emails Not Received For Over A Week
We have now been told by several of our clients that they aren't receiving their e-signing email from Adobe until over a week later? This obviously disrupts our business significantly.
1 voteHi Carli,
We are sorry you are having trouble with this feature. Could you provide more information about this issue please? For example, if is with just emails outside your organization that are having this issue, also if the agreements are not getting redirected to spam or if they didn't get lost in their inbox, if you are getting the confirmation email that the agreement has been sent and any other information that you might deem important.
We really appreciate you bringing this issues to us.
Thanks,
Sign in Acrobat Web Team
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Not a fan. Erasing data fom forms.
The new e sign is not working properly. Whether I have a prefilled form or fill it out in the cloud file, when I click on e signature, the program is inserting text fields in my form and overwriting the data I have typed in. I have sent test forms for signatures and the forms are blank.
1 voteHello Philip,
We are sorry that you are having trouble with this feature. Can you provide more information about this issue? For example, the steps that you do in Acrobat web and cause problems, also any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team -
New E-Sign removed Features
Functionality for E-Sign features have seemed to disappear. Half the time I get forced into legacy view, honestly I would prefer to have the option to switch.
Adobe Acrobat's web interface is very buggy. Most of the time I cannot open or edit files without follow a very specific flow. For example, If I click on a Bulk send agreement draft in Recents and choose to edit it, it freezes. I have to go through the E-sign menu or create an all new bulk send most of the time.
1 voteHi Peter,
We are happy to inform you that the issue that cause you problems for Send in bulk have been investigated and fixed. Please let us know if you continue to face this issue or you encounter any new ones.
Thanks,
Sign in Acrobat Web Team
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E-Sign - before automatically install new version, ensure it has same capabilities as old!!
E-Sign - new version is terrible as it causes way more time to send multiple documents!!
1 voteHello Mike,
We are sorry that you are having trouble with this update. Could you please provide more information on what features are missing that you need? or anything else that you think will help improve this experience for you?
Thanks,
Sign in Acrobat Web Team
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New version is missing features
How do I go back to the Legacy version as the "NEW" version is not working at all and I can't send requests for electronic signatures!!!
1 voteHello Mike,
We are sorry you are having trouble with this new update. Could you provide more information about this issue? For example, the features that are missing from the old version and you need, what exactly is not working for you and the steps you do to trigger the issue. Any information that you deem important will be helpful to us.
You can also go back to the old version by following this steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
Thanks,
Sign in Acrobat Web Team
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multiple docs when sending for signature
you have removed the "add multiple documents" when sending for signature feature, please revert this back, as your combine files is not efficient enough. i fail to see how this being removed is agreeable to your customer base! please add it back in
1 voteHello Muniz Adam,
We are sorry that you are having trouble with the new update. For adding multiple files for signature request we do support multi selection. You can try selecting from the beginning more than one document when prompt to pick a file, this can be done by uploading them directly from your computer or using the previously used files in Acrobat.
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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Bug
For some reason recently the screen has just been white when trying to access and I am unable to send documents out to be signed.
1 voteHello,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps that you do before the issue, if is with an specific type or if you see any error through this process
Thanks,
Sign in Acrobat Web Team
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Elektronik imzalama sorunu
Merhaba;
Adobe Acrobat Pro kullanıyorum. Mac bilgisayarımda, Pro yazılımında, nitelikli elektronik imzamı adapte edip kullanamıyorum. Bu işlem için, Adobe Reader'ın eski bir sürümünü yüklemem gerekiyor, sürüm güncellemesi yapıldığı anda da imzalama işlemi yapılamıyor.
Bilginizi ve en kısa sürede çözüm için ilginizi rica ederim.1 vote -
'Request e-signatures not working'
Hello! I am unable to add signature box when using the "request e-signatures" feature. I am a deadline to submit a contract and now will be delayed getting it to a client. I have had this repeated issue with your software. Please, please invest in getting this fixed.
1 voteHello,
We are sorry to hear you are having trouble with this feature. Could you provide more information about your problem? For example a screenshot of the error if anything is shown or what it says, what are the usual steps that you do before triggering this issue and other things you might deem important.
Thanks,
Adobe Sign in Acrobat Team
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Cookie pop up problems
Please move your cookie bar. Our clients continually think they've signed their documents bust haven't seen the "click to sign" button because it's under the cookie notice. This happens constantly and necessitates numerous emails and phone calls to explain what should be a fast and easy way to get documents signed.
3 votesHello Janet,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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"waiting for you" not working
Not working.... there's a document "Waiting for me" and it just won't show anything... tried FF and chrome and nothing, its just a blank screen.
1 voteHello Manuel,
We are sorry that you are having trouble with this feature. Could you please provide more details about this issue? If is happening with a specific file or with all of them, if you see an error and other things that might be good to know for us.
Thanks,
Sign in Acrobat Web Team
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Can't request e-signatures
I'm not able to request e-signatures, although I had been able to in the past. Has something changed with my account?
3 votes -
Disable including attachments in email notifications
Dear team,
We would like the ability to disable including attachments with the email notifications in certain notifications because it is causing the inbox to fill up.
Regards,
1 voteHello,
We appreciate your feedback and will considere it for future updates.
Adobe Acrobat Sign Team
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