658 results found
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Cannot delete draft documents.
It doesn't seem to be possible to cancel a draft Agreement.
5 votes -
Send Signature - Reminders
How are we able to remind signers if the agreement has already been sent? Please advise. I prefer an all encompassing viewpoint and this new layout doesn't accommodate. Thanks.
5 votes -
How can I see documents out for signature?
How do I see a list of my documents out for signature that are pending? This new re-design is horrible - I can't find anything anymore! BRING BACK THE OLD DESIGN!!!
5 votes -
Cookie pop up problems
Please move your cookie bar. Our clients continually think they've signed their documents bust haven't seen the "click to sign" button because it's under the cookie notice. This happens constantly and necessitates numerous emails and phone calls to explain what should be a fast and easy way to get documents signed.
4 votesHello Janet,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Can't request e-signatures
I'm not able to request e-signatures, although I had been able to in the past. Has something changed with my account?
4 votes -
E-sign link via TEXT
Would be very helpful to be able to send the signature request via text message link, so that customer gets a text alert message and opens link into the e-sign website.
4 votes -
Adobe Acrobat Pro server problems!
I pay a monthly $14.99 to use Adobe Acrobat Pro subscription. I use the sign document feature daily with our Service Ticket agreements for my clients. However, the last few weeks I cannot get any work done in a timely manner. Adobe Acrobat Pro locks up while logging in, opening documents, sending templates to clients for signing, editing templates, etc., etc. It has become a minute by minute nightmare. I thought it might be my wifi or computer but no matter which computer I use, iPad, iPhone, wifi, etc. Adobe Acrobat Pro is problematic. I am ready to through it…
4 votesHello Craig,
Are you still facing the issue?
Thanks,
Adobe Sign Team
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unable to connect to auth.services.adobe.com for request signatures page
I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.
4 votes -
Document Template Won't Load
My document template won't load. I tried to open a few times and it keeps on loading. I already tried log out and login and even restarting my computer.
Please help
4 votesHi Emmeline,
This has been fixed. Please let us know if you still face the issue.
Thanks,
Adobe Sign Team -
Adobe Sign app not working at all
Adobe Sign app doesn’t show any docs out for signature and when go to Sign section it’s still got link for Get App even though I am in the Adobe sign app!
4 votes -
Unable to Assign and request signatures
I am unable to Request signatures from our Corporate account. I can add email addresses but it will not allow me to proceed to the next screen to indicate where signatures are to sit.
4 votes -
Remove participant from template
It should be possible to remove a participant from a template
4 votes -
new layout
The new layout is awful. All of the options and features I use are now hidden behind 15 sub menus. Please put back to how it was!
4 votes -
Bad Customer Experience
I am an Adobe employee, and I am having problems with my Adobe DC product. I've reached out for help via phone and chat. It's been over 30 minutes and I haven't reached anyone, and I haven't received any update about progress toward speaking with someone.
This is bad. I'm a bit embarrassed this is the experience. Thought we were further along in this regard.
Happy to share my experience with a support manager in San Jose, if needed.
Dom
4 votes -
send for signature doesn't work
Doesn't work at all either from the cloud or from desktop. just spins perpetually
4 votes -
Add reminders to History tab
Add reminders sent to the History tab
4 votesApologies for reverting status back to Under Review, after carefully reviewing your comment I think you are looking for past reminders sent in History tab, we still don’t have this feature and have provided feedback to our team to look into this
Thanks,
Abhinav
Software Engineer, Adobe -
New Adobe Sign is horrendous, not well organised, the previous version was great.
Hi guys, for the adobe sign part, I really don't like the new look, is there a way to go back to the old version, as it was much easier to navigate who signed what form etc. Now its very difficult.
4 votes -
Signature Requests going to SPAM folders
As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.3 votesHello The Legacy Inspection Group,
We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
auth.services.adobe.com refused to connect.
3 votesHi Kimberly,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.
Could you please provide more details about the issue you're facing?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Issues with Adobe sign - signature blocks moving
The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!
3 votesHello Rebekah
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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