608 results found
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missing signed documents
missing signed documents
3 votes -
New Adobe Sign is Horrible!
I don't know why the e-sign feature has suddenly changed but it's absolutely terrible. I used to be able to see a neat list of every contract that went out for signature and they would be categorized by whether or not they had been signed yet with the recipient's email address listed for easy identification. Now it just shows that a a list of contracts was sent out, which they all look the same with the same name and must be individually opened in order to see who the recipient is. This change has actually caused a lot of frustration.…
3 votes -
Sending another document
After I send a document to be signed I can not click "send another document" as in previous versions of this website. I can only click "track Agreement" I have to go to home and then to apps and then "send for signature" its a real pain that didn't use to happen.
3 votes -
Manage section for Adobe Sign is terrible
Such a disappointing update. There is absolutely no way for me to keep track of my sent sign agreements as they all look the same in the list - see snippet. Everything takes me a million times longer as there is no way for me to search for a particular agreement, I have to click on them one by one to see which one I'm looking at. There' no way for me to modify my tabs (e.g. add a 'receiver' tab), or anything along those lines. Absolute ****.
3 votes -
PLEASE PUT BACK THE REMINDER FEATURE ASAP
I can't send reminders. PLEASE FIX!
3 votes -
Reminder
Please put back "reminder to sign" functionality!
3 votes -
eSign document email messages
Email message sent out with documents to be signed are no where to be found. It would be nice to see the message sent with a document for signature.
3 votes -
REVERT HOMEPAGE
The experience for sending for signature has been absolutely ruined. Who thought it would be a brilliant idea to remove the simple button that says "Send another document"? The new UI is convoluted, but that would be excusable if that one simple button was still there. Now you need to reload to the home page, then load up the sending page again. An additional step introduced for absolutely no reason.
3 votesHello
Over the past one year we have made numerous changes and improved Home Page. Let us know if you have more questions
Thank you
Abhinav,
Software Engineer, Adobe -
Error message: Something went wrong
After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.
2 votesHi Eric,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.
Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.
I have used different documents. I have tried to make a template.
I have tried to use a PDF and Word document.I am very disappointed -- how can I rely on AdobeSign for time sensitive items?
2 votesHi Tj Gentle,
We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.
Thanks,
Sign in Acrobat Web Team
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It does not get delivered to some emails even though they are valid
Hello
When a request for signature to some valid email addresses, the email get undelivered. Please assist
2 votesHello,
We are sorry you are experiencing trouble with this feature.
Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.
If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:
- On the Main page click the "Documents" tab on the top left corner
- Click "In progress" under Agreements
- Find the agreement you want to do a follow up on, and click on it
- On the right hand panel that pops up, scroll all the way down
- You will find the "Recipients" section
- If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
- If they are not listed with numbers, there should be no problem on…
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Message Body - can't be deleted - Send out for Signature
I had issues when Sending the document to signature, I could not delete any of the text in the message body.
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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No puedo enviar recordatorios
No me está permitiendo mandar recordatorios manualmente para firmas
2 votesHola Ximena Figueroa,
Lamentamos que estes teniendo esta dificultad, apreciamos tus comentarios y tomaremos en consideración.
Actualmente, tras preparar un documento y desplegar la ventana de "Revisar y Enviar", en esa ventana se puede modificar la frecuencia de los recordatorios que se le envían a los destinatarios. Posteriormente, tras enviar y hacer click en "Hacer seguimiento del acuerdo", te va a desplegar un menú a tu mano derecha, en "Recordatorios" puedes agregar un recordatorio y editarlo.
Esperamos esta información te sea de ayuda. Agradecemos que te acerques a nosotros para consultarnos.
Atentamente Sign en Acrobat Web Team
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Authorize the creation of web form on Acrobat Online when using Ipad (or 13inch tablets)
When you use a web browser (Firefox, Safari or Chrome for example) you can obviously go to Acrobat Online (see Acrobat documents, see models and use some features as signing).
However, the features are not the same on ipad or Mac/Windows. For me it is an issue because, when i use my ipad pro 13inch, the desktop is the same as a lot of nowadays laptop.
For my personal case, I use a lot the creation of « web form » to recover some information before signing.
When I do this on my ipad i tells me to download the Adobe Sign…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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esign ruined, Adobe functionality impaired for university users
Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.
2 votesHi Eve,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs
I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs. Second, the signature field is sometimes misplaced upon being received by the recipient. Third, the signature field has name and initial in its box that confuses the user when using it for the first time, suspecting whether once signed later on, recipient signature is going to appear with their name and initial or only the signature itself. Fourth, when using the update for the first time, I couldn't find the send button and…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Date formats improvements on E-signatures
Following up on my last feedback - I could not even apply "inputted text" the correct date format to be complaint to my work, nor can my colleagues :(
I tried with and with out spaces - I know why this occurred - I am requesting that my proposed date formats be added to E-signatures normal selections (auto) and manual text inputted options.
2 votes -
Change to e-signature negatively impacting business process
Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.
2 votesHello Kam,
Thank you for providing more feedback for this feature. You can add a CC following the step 7 here: https://helpx.adobe.com/document-cloud/help/request-signature-22.html
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Modern Request E-Signatures Interface is bad.
The new Request E-Signatures interface is un-intuitive and restrictive:
- I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
- I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
- When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky…2 votesHello,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-signature update is garbage
I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.
The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with…
2 votesHi Brandon Rockhold,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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