105 results found
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General feedback
What a bunch of garbage. What a terrible product.
1 voteHi Patrick,
Thanks for reaching out to us and apology for any inconvenience caused. Could you please provide more details on what experience issues you are facing while using acrobat web?
Regards,
Shweta -
0/10 dont buy
0/10 - So difficult to use, locks you into an online version of pdf editor. literally usless for working on site. cannot figure out how to access the actual pdf editor without it trying to send me to a website. have to cancel payments and choose another product. useless.
1 voteHi Lukice Fryer,
We apologize that our service did not satisfy your expectations. We would appreciate if you can share below details to improve the experience:
- Issue you are facing while using the product.
- Workflow / steps to repro issueRegards,
Harshpreet -
Improvement needs
The login requires entering the password twice which is unusual.
Most importantly the back button at the top left corner requires you login again. Every time. With passwords required twice. This MUST change.
It requires 6 clicks to ultimately get to a template. This is so lame.
The formatting enlarges at the final send screen and doesn’t adjust.
I could go on but these are the biggest hassle.1 voteHi David,
W.R.T. password required twice, is it once for Acrobat Web https://documentcloud.adobe.com and once for Adobe Sign mobile app (as mentioned in your other post)? We will look into improving the experience.
Could you please provide more details for the other issues?
- 6 clicks to get to a template: is it regarding the navigation from Home page to the template Actions like “Use Template” in Documents page?
- The formatting enlarges: is it the screen after you send for signature? Could you please share a screenshot?
If you have other suggestions/feedback, we’d like to hear from you.
Thank you,
Adobe Sign Team -
Adobe Support Feedback
The live agent wasn't able to understand the issue and kept asking me to purchase a subscription.
I have a live subscription plan that allows me free access to some Acrobat features. I eventually found out myself that I had reached the daily limit of transactions and I can continue the next day. I wished the agent could have told me that instead of going around in circles education me about subscription benefits.
Attached chat transcript.
1 vote -
Color Tool
Acrobat used to have a tool feature that allowed you to check and see what colors were actually used in the file, PMS, RGB, CMYK.
This feature ought to be brought back.
1 vote -
Help
Can you help with this there attacking me
1 vote -
Disappointed change of subscription without notice
I am very disappointed that with my subscription, it has now changed that I have to pay separately for the use of the mobile version of Adobe Spark. Another money grab on your part? This is ridiculous. I am now considering moving to another platform with my current subscription.
1 vote -
sign in problems
where is 'sign in with google' option on sign in page. I need it because i didn't remember the pw
1 vote -
Review
Thank you!
Your site is really helpful. Many tasks can easily be done by your website. Really appreciate your team. Once again thank you so much.1 vote -
Not allowing me to convert
The last 3 times I tried to convert a file it sent to to a page to choose a plan when I already paid. How do I overcome this? Thanks
1 vote -
responding
I don't understand how to respond to the sender.
1 vote -
Everything on the Cloud
I don’t like that much scan is uploaded to a cloud. I would prefer the option to convert and save it directly to my device, if I choose.
1 vote -
Shared commenting Auto vertical centre
Comment details on right of screen do not line up with the page displayed. The forced vertical centre of the comment details makes reviewing very difficult.
1 vote -
No Cancellation Fee Due
I haven''t been able to use this plan for months , it always said I no longer had a plan when I went to edit a pdf.
Therefore I should NOT be charged a cancellation fee,
1 vote -
Inserting Images via PDF Markup
Sometimes when doing PDF markup, we need to share images. The comment field allows you to paste an image, but try to enter the comment it just disappears and doesn't do anything. Please consider adding the ability to insert images either as PDF markup or in the comment text fields! Thank you!
1 vote -
ideas
i would like the option to add proof watermark
(PROOF panel and Terms information)
lock from download and printingalso a short url DC.adobe.com would be nice
1 vote -
not happy
I've tried the Adobe DC free trial for 7 days, however i was not happy with the product and cancelled the free trial within the fist 5 days. But I get charged £15.17 from my Paypal account. I shouldnt have trusted giving my bank or paypal details to them.
1 vote -
pdf review is slow. is there a way to speed up the download?
why does the documents take so long to download? What can we do to speed up the process?
1 vote -
False and misleading customer service claims
You need to vastly improve the training of your support staff- I went through 5 agents and three hours of my time trying to get a simple question answered- one agent 'Priya' completely misinformed me about HIPAA compliance and a BAA contract associated with upgrading to Adobe Acrobat DC --Me: "Does that plan offer a BAA contract and is it HIPAA compliant?"
Priya
"Yes, as it includes Adobe sign features in it. Once I will change your plan I will connect you to the Adobe sign support and they will help you with the BAA contract."and it then took…
1 vote -
drag screen left and right
There should be a way to zoom in and still be able to drag the screen left or right to view all content. It is cumbersome to zoom out, select the location on the page to zoom back in.
1 vote
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