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Acrobat Web

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513 results found

  1. Go back to old Adobe E-signature Request. New program has too many errors and doesn't function.

    1 vote

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    Hello,

    We are sorry you are having trouble with the new update. Could you provide more information about the issue? For example:

    • Steps where you encounter issues
    • Files that doesn't work well with the feature
    • A video showing the actual error
    • Screenshot of the errors

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Web Team

  2. Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.

    2 votes

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    Hello,

    We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.

    Thanks,

    Sign in Acrobat Web Team

    1. Door pagina's te laten laden zoals het hoort. Vaak zijn er blanco pagina's en moet je het via een andere weg naar hetzelfde gaan.

    2. De nieuwste versie van "Vragen om e-handtekeningen" zorgt alleen voor extra werk zonder enige verbetering. Er is geen correcte migratie van oude templates. Er zou dus uren werk zijn om dit te fixen.

    1 vote

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    Hello,

    We are sorry you are having trouble with the new updates. Could you provide more information about it? For example:

    • The document you are having trouble using 
    • The steps you do where you usually encounter this issue
    • Any other information that you might deem important

    Thanks,

    Sign in Acrobat Web Team

  3. For electronic signatures, it has an error 70% of the time. During the 30% of time where there is no error, it says the storage limit is exceeded. I just signed up and haven't used any documents.

    1 vote

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  4. Why can't I send out two templates? I used to be able to do so. One is my contract. And, the second is the attached scope of services. And, the scope may change for different jobs. This makes no sense. Please fix this.

    1 vote

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  5. The new e-signing interface is convoluted, nonfunctioning, and lacking several features that used to be easy to use. What a downgrade.

    1 vote

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    Hi Emma Therrien,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  6. Recently your e-sign process has changed and since the new format the process either lags or freezes everytime. This is a headache when trying to send time sensitive documents for signatures.

    1 vote

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    Hi David Frietz,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem? In which documents do you encounter this issue?

    Best regards,

    Sign in Acrobat Web Team

  7. When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
    https://helpx.adobe.com/sign/using/create-electronic-signature.html

    But from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not…

    1 vote

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    Hi Prof Daniel Wigdor,

    We are sorry you are having trouble with this experience, we are reviewing your issue. Could you help us proving any other information that you found relevant?

    Thanks,

    Sign in Acrobat Web Team

  8. Bring back the old E-sign process. This is awful

    1 vote

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    Hi Mr & Mrs Wilks

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  9. I'm having issues with signed documents. signatures are not going where they are placed.

    1 vote

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    Hi Raymond Rase,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

  10. THIS IS HORRIBLE!! the new updates that you made to esign are TERRIBLE it makes it almost impossible to use. I have been sending all of my contracts with adobe for the last 4 years for my business and now I am about to look for a new product. Why did you change this? it was great the way it was.

    1 vote

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    Hi Shawn Straub,

    We're sorry you're having issues, could you provide us more information? Which kind of troubles are you encontering?

    Thanks,

    Sign in Acrobat Web Team

  11. For Adobe Sign
    When creating a document to sign you cannot edit recipients after the initial stage. This has been a problem in our firm when we realize an additional signer is needed. We need to start from scratch when this happens which is a huge inconvenience.

    1 vote

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    Hi Brianna Tipping,

    We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using, or the steps you're following. In order to add recipients while you already started to prepare the document, while on Modern E-Sign, on Left Hand Panel, at the top of it, click on EDIT, the Recipient Modal will be displayed and you'll be able to add more recipients. 

    Hopefully this information helps you. Let us know if you still have troubles.

    Best regards

    Sign in Acrobat Web Team

  12. The new e signatures is really terrible.
    The previous version was much better.
    Please fix this.

    1 vote

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    Hi Odyssey Property Concierge,

    We're sorry you're having a bad experience. You can go back to Legacy E-Sign by selecting it on Settings. Only new drafts will send you to Legacy E-Sign, those that were made with Modern E-Sign will send you to Modern. Hope this information helps you, let us know if you still have troubles. 

    Thanks, 

    Sign in Acrobat Web Team 

  13. Please allow us to revert to the old way of Requesting E-Signatures, the interface that actually worked. I already unchecked the box in settings to try the new interface, hoping it would get me back to the old way, and I'm still being forced to use the terrible awful stupid new website despite my wishes.

    1 vote

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    Hi Emma Therrien,

    We're sorry your having issues, in order to go back to Legacy or "old" E-Sign experience, you need to have unchecked the box on settings as you mentioned, new drafts created will be on Legacy, but the ones created while the settings were enabling Modern or "new" E-Sign, will send you to Modern E-Sign experience. If it still sent you to Modern, with the setting enabling Legacy, while preparing document, on Left Hand Panel (LHP), scroll down and click on "View More", and in the bottom of the panel an option to go to Legacy experience. Click it and it would send you to Legacy E-Sign.

    Let us know if you still have any kind of trouble.

    Thanks, 

    Sign in Acrobat Web Team

  14. please fix esign interface

    1 vote

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    Hi Emma Therrien,

    We're sorry your having issues with the interface, could you provide us more information? What kind of interface issues?

    Thanks,

    Sign in Acrobat Web Team

  15. The new e-signature design is missing some essential features, such as: the ability to add a second file/document after adding the first, and to sign something BEFORE it gets sent to the recipient. Why would you make all these unnecessary changes to a module that worked perfectly well.

    1 vote

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    Hi Emma Therrien, 

    We're sorry your having issues with the new e-signature. In order to add multiple documents you can use "Send in Bulk" it's under E-Sign > Get others to sign > Send in bulk.

    And in order to sign before it gets sent, you could enable Sign in order and add yourself as recipient, or just add yourself as recipient (but in this case the signing could be parallel).

    Let us know if the information provided helps you.

    Thanks,

    Sign in Acrobat Web

  16. So we moved our organization from DocuSign to Acrobat Sign via Acrobat Pro subscription. Our users start encountering a 100 page limitation. Support says you need an enterprise plan to move up to 500 pages. Looked at the enterprise plan, for some reason it has a 150 transaction limit, but the cheaper option is unlimited? Who is making these decisions? So you have to pay more to get less? This is an incredibly strange decision. Imagine if Microsoft told its customers they could only send 150 emails on 365 unless they move to a cheaper plan.

    https://helpx.adobe.com/ca/sign/using/transaction-limits.html

    1 vote

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  17. The new adobe sign is not good. I can no longer figure out how to add attachments to the signature page.

    1 vote

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    Hello Danielle,

    We are sorry you are having trouble with this feature. To add an attachment to an agreement you need to click the attachment field, then a file explorer should open where you can select the field. Please let us know if this resolves your issue.

    Thanks,

    Sign in Acrobat Web Team

  18. Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.

    1 vote

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  19. How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
    The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
    Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
    PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS…

    1 vote

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    Hello,

    We are sorry you are having trouble with this experiences. Could you provide more information about it? For example, the features that are missing and you frequently use or what about the new version is causing you trouble.

    Thanks,

    Sign in Acrobat Web

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