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Acrobat Web

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576 results found

  1. Als Nachtrag zu meiner vorangegangenen Meldung

    Bild 1 - Problem

    1 vote

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  2. E-Signaturen werden nicht syncronisiert zwischen iPad-App -> WebApp -> Windows-Anwendung. Bitte schnell beheben, da man ansonsten keine Dokumente mehr unterzeichnen kann ohne unterschiedliche Unterschriften zu hinterlegen!
    Auch kann ich aus der Windows-Anwendung heraus das Anfordern von Signaturen nicht mehr starten. Die Anwendung startet ein Dialogfenster, aber es dreht sich nur der "Wartekreis" und nichts passiert.

    Vielen Dank!

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. If I go to create a "reminder" to send to a client, it should send the reminder right away. I selected "every third day", but I want the reminder to be sent immediately upon creating the reminder as well - and not three days from creating the reminder.

    1 vote

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    Hi,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  4. Why can't I see the status of signature requests in the file listing? Seems like table stakes to me - all 3 other esign solutions I use do this!

    1 vote

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    Hi Colin,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering…

    1 vote

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    Hi Merve,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. Need help please

    1 vote

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    Hi, 

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you please provide some information on the issues you're facing?

    Thanks,

    Sign in Acrobat Web Team

  8. Make bulk send work....

    1 vote

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    Hi Henrik,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam

    1 vote

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    Hello Jasen,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.

    Thanks,

    Sign in Acrobat Web Team

  10. If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.

    Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.

    Also, when I'm emailing an agreement for signatures, there should be a…

    1 vote

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    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  11. I'm having trouble with the "Request e-signatures" using Acrobat Pro on the web. A support rep helped me resolve the issue but said I'll need to use my desktop instead. My desktop doesn't allow for the use of a template without overriding the customizations such as the file name. This means I'll be adding custom fields each time I need to send the same document to people, whereas before I could customize a template that I had already set up the fields in. This is inefficient. The web app issue that I had to reach out to suppoirt for is…

    1 vote

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    Hello Rachel,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? For example, if it's with a specific file that you are encountering this issue, the steps you do and any screenshot of the issue will be really helpful.

    Thanks, 

    Sign in Acrobat Web Team

  12. Your "Request E-Signatures" is absolute trash! You should allow us to revert back to the last version before using the horrible version.

    1 vote

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    Hi Kurtis,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. I sometimes have problems selecting multiple templates.

    It gives me a message: Unable to process files. Pleas try again.

    1 vote

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    Hello Julio,

    We are happy to inform you that this issue has been fix and you should not be seeing this error anymore. Please let us know if you face any issue again.

    Thanks,

    Sign in Acrobat Web

  14. These updates continue to break the functionality the requests for e-signature. Now unable to edit messages in the review and send splash screen.

    1 vote

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    Hi Adam Ravotti,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. I can't click on reminders

    1 vote

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    Hi Steven DeWitt,

    We're actively working on the issues that are posted. Could you help us letting us know if the issue still persist? 

    We appreciate you cooperation and patience.

    Thanks,

    Sign in Acrobat Web Team

  16. Adobe Acrobat Sign. Like the emailed receipt/ attachment version--where the audit report is included on the last page--please add the option to "Include Audit Report" when downloading an agreement from the web or Windows app. It is annoying that I cannot retrieve a copy WITH the audit report included (it onyl lets you download them separately--see attached screenshot). Since by design you cannot edit/ combine docs after signatures, it is not possible to attach the audit report myself. Please vote on this idea!

    1 vote

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    Hi Chad,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  17. The app doesn’t let me request signatures from mobile when 2fa is enabled (see screenshot where it says get app when I am using the app already). I want to use this a lot for NDAs and I bet others too

    1 vote

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    Hi Arik Brueckner,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  18. Previously there was a "Sign and Send" feature that seems to have been removed in the latest update.

    I routinely send documents that need my signature plus the signature of a subcontractor. So I prepare my document with a signature block for me and for the other person.

    Previously, I could click "Sign and Send" which would let me immediately sign and then send the document along.

    Now, I have to click "Review and Send" which sends the document to me (the first signer). The next step does offer the "It's time to sign" option which is definitely helpful. But…

    1 vote

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    Hi,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  19. Every Monday, I send out dozens of work orders to be signed, usually in groups of 4 or 5 to the same person. However, I need each PDF to be separate… and the current system will combine multiple files into one document. So currently, I have to send each document individually.

    It would be great if I could add several files to the e-sign workflow for one person, add the signature boxes for each one, and then send them all separately still … but I think there is a step or two that could be combined. Thanks!

    1 vote

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    Hi Chadwick Kellenbarger,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  20. auth.services.adobe.com refused to connect.

    Fix it where we can send the documents we need to for signature without always having this error.

    1 vote

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    Hi Kimberly Smith,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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