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Acrobat Web

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513 results found

  1. I've never been so frustrated with any product I've worked with. Even some of the limitations in Microsoft Word are 95% better that requesting esignatures through Adobe. The fact that you can't adjust the size of the fields or the font so that it matches the document font is ABSOLUTLEY RIDICULOUS. This is supposed to make things easier. I have to spend 30 minutes or more getting contracts prepared to send for signatures. The signatures are so small you can't even read them. How is this contract supposed to be binding if none of the signatures, text fields, or initials…

    1 vote

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    Hello Elaine,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. Hello! Since the update, we have noticed several great things about it (thank you!), but a major issue we are seeing on our documents, that need to show the correctly formatted date because they are legal documents, even when selecting the option "date of signature" the date is going into the document in European format, not American. For instance, a document was signed this morning that should have been date 01/18/2024 but reads 18/01/2024. How can we get this fixed to automatically display the correct date format? The documents are being signed in the United States and we are not…

    1 vote

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    Hello,

    We currently don't have a way to change the default date, but we will consider it for future updates. You should be able to change it manually when adding the fields, double click it, customize field panel should open and a dropdown with different date formats should appear. Please let us know if this resolved the issue.

    Thanks,

    Sign in Acrobat Web Team

  3. In the desktop app when I request e signatures and add a date of signing tab it defaults to DD/MM/YYYY. I see that I can change it to MM/DD/YYYY, but how do I get it to default to that so I don't have to change it on every document?

    1 vote

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  4. Making the signature field required on documents is frustrating. Before, we could use this app for simple form submission but not that a signature is always required, this app is less useful.

    1 vote

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    Hello Hanan,

    We are sorry you are having trouble with this feature. You can avoid adding a signature field if you change the role of the recipients, either approver or form filler will allow you to send it without a signature field. You can change the role at the begging when adding recipients by clicking the dropdown at the left side of email field or in authoring by clicking Edit. Here's more information (step 4).

    Please let us know if this resolves your issue.

    Thanks,

    Sign in Acrobat Web Team

  5. This new update is not efficient, productive, and I am about to lose my mind not being able to use this program as needed on a daily basis. I desperately want the old Adobe back. This is not working for me or my firm.

    1 vote

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    Hi Mackenna,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  6. The new update doesn't support documents in landscape position when sending for signature and 95% of our documents are in this orientation. Would like the older version Adobe Acrobat please.

    1 vote

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    Hi Niki,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. And another thing... there need to be more formatting tools in the E-signature builder. It should be easy to select fonts and align fields in a nice organized grid.

    1 vote

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    Hello Marianne,

    Thanks for your feedback, we will considerate for future updates. Please let us know if you have more ideas to improve this feature.

    Sign in Acrobat Web Team

  8. I want to request E-signatures for multiple people on the same document. I can add multiple recipients, but then the form builder seems only add fields for one person at a time? Then I get a "Signature field missing" error. I can't see a way to make the form fields apply to everyone on the list. I made a template and this didn't solve the problem. Why does the system allow me to add multiple recipients but not make the fields for everyone? I resorted to sending the file to each person individually. Not a good solution.

    1 vote

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    Hello Marianne,

    We are sorry you are having trouble with this feature. To add fields for different recipients you need to select the recipient on the left panel, this should open a dropdown with all your recipients. Then click the recipient that you want to assign fields, you will know you changed recipients when all the field types change colors.  Here's more information.

    Please let us know if this resolved your issue.

    Thanks, 

    Sign in Acrobat Web Team

  9. New e-signature experience has had a significant negative impact on our business process. We had been using the option to download individual files once signed extensively in order to send multiple documents for signature within a single envelope.

    We are now faced with either sending multiple emails to the same signatories, or filing unnecessary documents with certain end recipients, neither of which is an ideal situation for our business.

    1 vote

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    Hi Kam,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. Please put back the original E-sign format. The new one in the pop out pages DOES NOT fit the document. The signature is much too large and will end up illegible on the form. And information that use to auto-populate like the email address I consistently sent our contracts to does not now. It's a waste of my time. This change also doesn't work well with my accessibility set up. Please change it back and have us clients do a beta test or something before the next roll out. Thank you!

    1 vote

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    Hi Jessica,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. A recent updates has happened so the way I add multiple files to e-sign from the website portal changed and now once they're signed, I can no longer dowload them as individual files again. The Download Individual Files button is still there, but they come us as 'binder' files and that's added an extra step to saving these files , opening them back up in adobe to separate them and give them new files names, when they used to be just one click. Very annoying.

    1 vote

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    Hello, 

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  12. The title of the document contained in the message to recipients should either not have quotes at all or the period needs to be inside the final quotation mark.

    1 vote

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    Hi Montese Crandall,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

  13. Please remove the requirement for a signature if you just want a document initialed. It's ridiculous

    1 vote

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    Hi Tess Loyson,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

  14. The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??

    2 votes

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    Hello Paula,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:

    • Where exactly in the process you are having issues
    • The fields that are limited and you need 
    • Anything else that you consider helpful to us

    Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save 

    Thanks,

    Sign in Acrobat Web Team

  15. Não estou conseguindo solicitar assinatura digital pelo Acrobat, esta dando Erro 400, não esta conseguindo estabelecer conexão com o servidor.

    1 vote

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    Hi,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  16. Добрый день. Не работает загрузка отдельных файлов при отправке нескольких документов на подпись

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature. Could you provide more information about it? We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  17. The updates for e-Signature are terrible. the old way kept the "Initials" box small from the start. This new one has to be resized -it's so time consuming. Also I put 2 documents in to get signed at once but it binds the two together, rather than being able to download as separate files once signed - again, this does not work when forms are required for different purposes and need to be split. This may be new and getting used to it, but not helpful at all sorry. Just sharing user experience and hope this feedback is taken on…

    1 vote

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  18. I have now 2 separate documents with each party's signature, and I can't figure out why I can't make a combined one with both signatures on it! I'm trying to find a way of contacting customer support for a half an hour now, but there is literally no platform to contact you for help! I hate this.

    1 vote

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    Hi Emese Szabó,
    Right now we don't have that feature implemented. Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

  19. stop making it worse

    1 vote

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    Hi Wladislaw Smagin FOTO UND VIDEO,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  20. The update that was done where everything changed and how the email is for the customer to sign is awful. Customers can't tell where to click in the email to go to the signature page. Also, the way we have to put all the info and emails and click to sign is no good. It takes longer to do and is super confusing.

    1 vote

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    Hi Randy Stumpff,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

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