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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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Acrobat Web

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5497 results found

  1. New Adobe Sign Interface is Horrible

    Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.

    2 votes
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.

    Thanks,

    Sign in Acrobat Web Team

  2. I can not print PDF on MAC OS SONOMA version 14

    I can not print PDF document since I have upgraded the MAC OS to latest version, What to do?

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Kan niet abonnemeren

    Na tientallen keren in rondjes te draaien in de Adobe jungle weigert het platform mij te abonneren omdat het denkt dat ik in Wit-Rusland ben. Regio en lokale settings staan juist. Dit is het zoveelste probleem met Adobe. Bende klungelaars. Nooit nog één euro of dollar van mij.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  4. So frustrating and difficult with this , I do run on three machines so always have to drop one off but this is ridiculous

    I have spent 4 hours trying to get this working, I have been a subscriber for I dont know how long - and now "you request could not be completed. Adobe licence expired or not been activated which is ********

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  5. Angry - very angry!

    By immediately going back to the old format on ADOBE SIGN - THIS IS A TRAVESTY - there was NOTHING wrong with the old format. You have lost your minds if you think this is functional or intuitive. What galactically stupid programmer thought this was an improvement?? After 10 years - I am out and changing to something better than this garbage. This needs to be blown up on social media to get you to change.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello David,

    We are sorry you are having trouble with the new update. Could you provide more information about the problems you have about it please? This would help us improve your experience.

    Thanks,

    Sign in Acrobat Web Team

  6. Attachment Option No Longer Available

    A few days ago I realized the option to include an attachment had been removed from E-Sign. I'm not sure what drove the change or if the problem is on my end, but it's really disappointing to not have the attachment option any longer.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Kristy,
    To add an attachment field to the document, follow the next steps:

    1. Open the desire file with request signature.
    2. Add recipient.
    3. Click continue/okay.
    4. On Left Hand Panel, scroll and click "view more".
    5. Scroll down until you find "Attachments"
    6. Click on "Attachments"
    7. Click on the  document and place the field

    With this, the recipient should be able to attach a file to the agreement

    Hope this helps and let us know if you have another issue.

    Thanks,
    Sign in Acrobat Web Team

  7. Date field default format problem

    Why is Adobe Sign date field's default format European? Day/Month/Year?
    Why can't the default be US format?
    This is confusing my clients.
    Also, the default date field should be date of signing!!

    1 vote
    1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Laura,

    You can change the date format as you prefer by following this steps:

    1. Add a date field
    2. Click customize field
    3. On customize field type section click date format
    4. Select the format that you want to use

    And done! With this you should be able to resolve your issue. Also we do offer a date of signing field, this one is different than the date field.

    Please let us know if this resolved your issue.

    Thanks,

    Sign in Acrobat Web Team

  8. Adobe sign feature with date included

    On the Adobe PDF sign feature, I'm coming up that when adding the recipient to date the signed document, you designate a format for the date. But when the recipient goes to sign, if they choose a format that doesn't fit the format chosen, an error message continues. But there is no guide or information/popup to indicate to the recipient the necessary format of the date that is needed in order for the document to be completed. I'm going to have use TEXT instead until I know this bug is corrected.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Tammy,

    For this we have two options, first is to add a field of "Date of signing" where it will automatically fill the date when the document gets signed. The other option is to add a tooltip to the date field, you can do this by following the nexts steps:

    1. Add a date field
    2. Click customize field
    3. In customize field content section click on tooltip
    4. Add the instructions you need

    And done!, with this you should able to see a tooltip when hovering over the date field. Also we do offer a message with a suggestion of how to fill it, should say something like "Please enter valid date, e.g., '12/31/2011'" 

    Hope this helps.

    Thanks, 

    Sing in Acrobat Web Team

  9. 行かない

    機種変更が上手くいかない

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  10. 機種変更

    機種変更 上手くいかない

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  11. I hate Adobe.

    Everything. I hate Adobe; it used to work so well and now I waste so much time trying to get the edit function to work that this subscription, that I have had for years is no longer of any value.

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  12. All section in Documents not working

    I cannot get Documents 'All' section page

    1 vote
    0 comments  ·  Documents/Upload  ·  Admin →
    How important is this to you?

  13. Signatures not lining up where assigned.

    With the latest update in format for putting together documents, I have noticed that signatures are not lining up where I assign them when someone signs the documents. I attached the last doc I have where this happened. The seller should have the signature above their name. Instead it is in the middle of the page.
    Brandon Vickrey
    706-496-8062

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Brandon,

    We are sorry you are having trouble with the new update. Could you provide more information about this issue? For example the steps you use or any information you deem important? 

    Thanks, 

    Sign in Acrobat Web Team

  14. NO LONGER EDIT LIKE IT USED TO

    We used to be easily edit a pdf, NOW IT DOES NOT EDIT ANYMORE. WTF!

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  15. e-sign - absolutely awful!!

    Please, please, please, please, please revert back to the old e-sign - this is soooo awful! Did a five year old develop it!?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Susan,

    We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.

    Thanks,

    Sign in Acrobat Web Team

  16. Who are the top options for software testing services among software testing service

    When it comes to choosing the top software testing services among software testing service provider companies, Appsierra stands out as a leading choice. Appsierra is renowned for its expertise in delivering comprehensive and high-quality software testing solutions. Here are a few reasons why Appsierra is a top option in the realm of software testing services:

    Extensive Experience: Appsierra brings years of experience to the table. They have successfully assisted numerous businesses across various industries in ensuring the reliability and functionality of their software.

    Diverse Testing Services: Appsierra offers a wide range of testing services, including manual testing, automated testing, performance…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Can you make it harder to update adobe apps?

    I have a new MacBook pro and perhaps adobe could make it more impossible to update apps and make sure adobe products actually work. Honestly, I'm a few minutes away from terminating a 15 year relationship with adobe, complete BS on how difficult you make this.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  18. Terrible Customer Support

    the support is awful. After 2 hours, i was not able to get anywhere. the support agent left and i had to start over

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Emery,

    We are sorry to hear this. Please feel free to report your issue in this forum including any detail you consider important and we will do a follow up and get back to you.

    Thanks,

    Sign in Acrobat Web Team

  19. New Update Horrible Sept 2023

    New Adobe Modern update is HORRIBLE. E-signature function has decreased exponentially in usability and ease. I wish there was a way to revert back to the last OS.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello, 

    We are sorry that you are having trouble with the new update. Could you provide more information about what is causing you issues? Also, to revert back to the old version you can do the following steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting

    We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.

    Thanks,

    Sign in Acrobat Web Team

  20. e-signatures is not working

    My IT department has asked I email you directly. I am trying to use e-signatures and it is not working. It says to contact the Administrator. It was working on Friday. Please help as I have agreements I need to send through. Rachel

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Rachel,

    We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps you are following and in which steps does the feature stopped working for you, the sizes and types of the documents you are trying to send for signature.

    We really appreciate your feedback and we will work on fixing this issue in future updates

    Thanks,

    Sign in Acrobat Web Team

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