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Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Support Community for Acrobat.

If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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  • Select the feedback forum for your product.
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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.


Acrobat for Windows and Mac

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586 results found

  1. Mac App Store

    I want to download Adobe Acrobat Pro/Reader DC from Mac App Store, because App Store is the place where we can install apps without anxiety, and its auto update is much more convenient, and it can let us purchase the app much easier, especially for students.

    2 votes

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  2. How do I get RID of this thing?! It won't stop nagging me to sign in.

    I signed up for the trial period. Played with it. Decided I didn't need it. However, every morning when I log in, it pops up asking me to sign in and then confirm that I don't want to. Every morning I have to banish this annoying thing. Since I don't have admin on my work machine, how the heck to I tell it to stop bothering me? Do I need to contact corporate IT and have them remove the software or can I tell it to go to sleep and never wake up again?

    3 votes

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  3. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

    It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

    What should one do in this situation?
    * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
    * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

    Please help fast because reclamation time is going away.
    Thanks a lot!

    1 vote

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    Resolved  ·  0 comments  ·  Installation and Licensing  ·  Admin →
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  4. Case # ADB-17311074-R0M2

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded…

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  5. The sign-in process is broken

    Trying to sign into Adobe fails ALL THE TIME. I've had to uninstall and reinstall the application multiple times, which doesn't resolve the issue. I've had Adobe Tech Support do the same thing, without resolving the issue. The sign in is broken beyond all acceptable levels of frustration.

    Click the sign-in text on far right, nothing happens. Click it from the Help menu and get "Initializing registration... Please retry after a minute." Close that popup and Adobe crashes. EVERY TIME.

    2 votes

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  6. Silent Activation \ SSO when using User Named Licensing for Adobe Acrobat

    With enterprise deployment of Adobe Acrobat. It would be nice to have silent or SSO activation when opening Adobe Acrobat the first time that way the person maybe just has to input email address if anything at all and be done. We are using User Named Licensing. We have 4500+ people and trying to have them understand all they need to do is type in their email address and tab to Enterprise is not easy. They try to enter email and password which doesn't always work and then get into a confusing process. This produces alot of extra calls to…

    2 votes

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  7. Many time i sign outs of dc..i have to resign in why?

    there should be a program to tune DC to cloud

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  8. why does adobe logout of my account without asking me?

    why does adobe logout of my account without asking me? It occurs on Win10. Logs out and closes all of the files I have open. Makes me start with new document. Very frustrating.

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  9. I am not able to buy the monthy subscription

    I am not able to buy the monthy subscription

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  10. Authentication - Continual Signout

    Consistently having a problem with Acrobat. Randomly I will be signed out and the program will close. Sometimes it will ask if I want to save before I close, but only some times.

    I sign back in, and within a minute or two I am signed out again.

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  11. Adobe has detected a corrupt file (checksum error). The program has been closed without installing. Info ID: 6800.338.14.2.20020

    Received the following install error when upgrading acrobat 9.3.0 to 9.5.5 using installation file downloaded from link supplied by Adobe tech support.

    Adobe has detected a corrupt file (checksum error). The program has been closed without installing.
    Info ID: 6800.338.14.2.20020

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  12. Today's renewal

    I renewed the licence, but the product does not work! It continues to ask me to subscribe....

    1 vote

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  13. log in error - I haven't been able to login on my mac since I paid

    Macbook pro MacOS Big Sur 11.0.1

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  14. Contradictory message trial expired but have account cannot access

    1 vote

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  15. Please consider Microsoft Intune Deployment options for Acrobat DC

    It would be very beneficial for SMB companies to be able to deploy Acrobat DC via Microsoft Intune (Endpoint Manager).

    4 votes

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    2 comments  ·  Installation and Licensing  ·  Admin →
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  16. Allow upgrade eligibility for versions prior to 2017

    I was disappointed to learn that you had to be an Acrobat 2017 or later user to get upgrade pricing on Acrobat 2020. As a loyal user of Acrobat 2015, this was a bit insulting to me. I learned that this is coded into the software registration process and nothing can be done about it by the Customer Care agents.

    4 votes

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  17. User last login report

    Need a user last use or logged in report. Allow admin to revoke license or cancel accounts that are not used for an extended time.

    18 votes

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    4 comments  ·  Installation and Licensing  ·  Admin →
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  18. info ID:6702.395.50.2.20020

    1 vote

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    1 comment  ·  Installation and Licensing  ·  Admin →
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  19. Support case-sensitive file systems

    Please support case-sensitive file systems. I have a requirement to use case-sensitive file systems, including the boot partition on my MacBook Pro. The only software that I cannot use is Adobe Acrobat, Illustrator, and Photoshop. I see this issue has been going on for over five years. Please fix this. Otherwise, I just won't be buying/subscribing to Adobe products.

    6 votes

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  20. Unable to upgrade Acrobat Adobe X Pro to Acrobat Adobe XI Pro

    Dear Sir/Madam,

    In 11 Oct, 2013, I bought a full license of CS6.0 (Adobe order no. 138180935) and 4 license of Acrobat Professional 11.0 together (Adobe order no. 138180935, cert ID: 11782938). After installing my CS6.0 for many years, I did not notice that the CS6.0 I have purchased came with an older Acrobat X Pro. I was shocked to find out the laptop where I have installed CS6.0 has an old Acrobat X Pro that cannot be updated to Acrobat XI Pro. All other laptops and PCs have Acrobat XI Pro. Please advise on why did CS6.0 came with…

    1 vote

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