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Acrobat for Windows and Mac

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  5. Observed result

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Acrobat for Windows and Mac

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76 results found

  1. Safari won't open PDF in Acrobat

    MacOS Big Sur 11.6 (20G165)
    Safari Version 15.0 (16612.1.29.41.4, 16612)
    Adobe Acrobat DC 21.007.20096

    Safari no longer supports opening PDFs in Acrobat, rather than the browser. A high-level tech support at Adobe screen-shared on my computer and couldn't find any way to set it so that PDFs would open in Acrobat. Help files on Adobe's help site refer to an older version of Safari, which had preferences different than the current version (see attached screen shot of current Safari preferences).

    1 vote

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  2. Plugin

    The browser plugin was automatically installed. As a User, I do not appreciate that.

    1 vote

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  3. Remove Right hand panel

    Remove Right the hand panel.
    Removing this would make acrobat perfect for me

    1 vote

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  4. "Always close all tabs" checked but ignored - very annoying

    Make it work

    1 vote

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  5. Opening PDF crashes IE 11

    Windows 10. Adobe Acrobat DC 20.13.20064.405839.

    When I open a PDF in IE 11, the first one loads fine, but if I close it and open a second PDF, this crashes IE 11.

    I am a developer, and we use an application that uses IE 11 as its rendering engine, and the same bug occurs there as well. Open first PDF, go to a URL (ex: google.com), and then open another PDF, and it crashes our application.

    Please advise.

    1 vote

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    0 comments  ·  Browser  ·  Admin →
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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Requesting you to please update to the latest version of Acrobat by going to Help > Check for updates. we recently had fixed an similar issue.

    Please let us know if the issue persists on the latest version as well.

    Regards,
    Sandeep

  6. Using Firefox - Opening .pdf file from web page results in error

    "There was an error opening this document.
    This file is already open or in use by another application."
    Seems to be some kind of race - sometimes it opens but usually I get the above error. If I then click on the file in the browser downloads it opens just fine.

    I just spent a couple hours talking to a very helpful support person in India and she was not able to fix the problem. Seems I will have to use a different browser or a different .pdf file viewer.
    I am using the latest version of Firefox and the…

    1 vote

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  7. IE 11 getting crashed when using Adobe reader 2017 in IE

    When opening Adobe PDF in IE we are using Adobe Javascript to export the pdf into a custom printer and one every 30 mins we are getting the crash and below is the details from event viewer logs
    Faulting application name: IEXPLORE.EXE, version: 11.0.17134.1, time stamp: 0x6639744d
    Faulting module name: AcroRd32.dll_unloaded, version: 17.11.30156.31613, time stamp: 0x5ddfd5b6
    Exception code: 0xc000041d
    Fault offset: 0x00030f3f
    Faulting process id: 0x178bc
    Faulting application start time: 0x01d617fd2120a669
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: AcroRd32.dll
    Report Id: 944179a6-ca06-4ca1-a413-d96a1db92d3a
    Faulting package full name:
    Faulting package-relative application ID:

    1 vote

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  8. Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70

    Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.

    1 vote

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    Need Info  ·  1 comment  ·  Browser  ·  Admin →
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  9. set Acrobat Reader to reopen all documents previously opened when I restart it.

    set Acrobat Reader to reopen all documents previously opened when I restart it.

    1 vote

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    Under review  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Thanks for providing your feedback. I have reported the issue to the engineering team and will inform you in case we have any updates.

    Regards,
    Sandeep Grover

  10. pdf extension for microsoft edge browswer

    An extension for PDFs in Microsoft Edge is needed so PDFs can open in Acrobat (or Reader) instead of the browser

    1 vote

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  11. Bug: Valid JPEG inside PDF fails to decode in Acrobat DC

    Bug: The attached PDF file has a perfectly valid JPEG image (1200x1600 RGB, progressive), but Acrobat DC reports "There was an error while reading a stream." Every other application can display the PDF fine (Dropbox, Microsoft Edge, PDF Expert, Google Chrome, etc). If the JPEG stream is extracted to a .jpg file byte for byte, every viewer can display it. I don't know what causes Acrobat to fail to decompress (DCTDecode).

    1 vote

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  12. Chrome OS access

    Make the product compatible with Chrome OS. I recently became one of the victims of Microsoft's forced updates of Windows 10 crashing my laptop - and it did so in a manner that seems to have corrupted the data so badly, I can't even get into safe mode via a successful command prompt. After 2 weeks, and no real assistance from Microsoft (they had the nerve to try to get me to pay them for a new version of Windows 10 - not going to happen) that I really don't intend to go back onto a Windows platform anytime soon.…

    1 vote

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    Resolved  ·  0 comments  ·  Browser  ·  Admin →
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  13. QuadPoints Of Link Annotation can't render Correct.

    QuadPoints Of Link Annotation can't render Correct.

    Below is OK.
    /Rect [ 28.346 743.543 547.106 787.543 ]
    /Contents (Link)
    /M (D:20180221190116+09'00')
    /F 4
    /Border[0 0 0]
    /StructParent 1/QuadPoints[
    547.106 787.543 479.352 787.543 479.352 767.543 547.106 767.543 79.45 763.543 28.3460007
    763.543 28.3460007 743.543030 79.45 743.543030]

    Below is NG.
    /Rect [ 28.346 743.543 547.106 787.543 ]
    /Contents (Link)
    /M (D:20180221190116+09'00')
    /F 4
    /Border[0 0 0]
    /StructParent 1/QuadPoints[
    547.106 787.543 479.352 787.543 479.352 767.543 547.106 767.543 79.45 763.543 28.3460006
    763.543 28.3460006 743.543029 79.45 743.543029]

    Below is NG,too.

    /Rect [ 28.346 743.543 547.106 787.543 ]
    /Contents (Link)
    /M (D:20180221193405+09'00')
    /F 4
    /Border[0 0 0]…

    1 vote

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    Resolved  ·  5 comments  ·  Browser  ·  Admin →
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  14. Please fix this annoying bug

    I constantly get the attached error message/demand for "confidential information" both from the browser plug-in and from Acrobat, proper. Selecting "Always Allow" does not provide a lasting fix, only a temporary salve that work for a short period that somewhat, but not exactly, coincides with a particular Acrobat or browser session.

    1 vote

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    Resolved  ·  2 comments  ·  Browser  ·  Admin →
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  15. Adobe Acrobat DC Standard randomly crashes

    Adobe Acrobat DC Standard randomly crashes when opening pdfs from web page

    1. Click link to open a pdf using Internet Explorer 11
    2. Acrobat Crashes with the error below.
    3. Attempt to click link again and the file opens.

    Windows 10 Enterprise 1703

    Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
    Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
    Exception code: 0xc0000005
    Fault offset: 0x0019eebd
    Faulting process id: 0x1794
    Faulting application start time: 0x01d39ac5dbfefcac
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
    Report Id: fd9af4cc-9fc5-43a5-9f2a-209af10313da
    Faulting package full name:
    Faulting package-relative application ID:

    1 vote

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  16. BUG: Protected View Acrobat DC 2015 fails, IE Enhanced Protected Mode

    Steps to reproduce the issue:
    1) Cleanly install Windows 7 from good media
    2) Install Adobe Acrobat DC 2015.006.30355
    3) Set Protected View to All Files
    4) Check the box for Enable Enhanced Security
    5) Observe how Protected View works in the Internet Explorer browser as shown in the below screen shot "protected view works".
    6) Turn on Internet Explorer's Enhanced Protected Mode
    7) Observe how protected view does not activate in the browser, as shown in the below screen shot "protected view fails".

    Observed on Windows 7 with Adobe Acrobat DC 2015.006.30355
    and
    Windows 10 with Adobe Acrobat DC…

    1 vote

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