598 results found
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Acrobat DC crashes, then toolbar reverts back to default.
I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Can you share with us some sample PDFs with which you are facing this issue. -
1 vote
If you do not see “Delete Pages” in page thumbnail pane, please check the document restrictions summary under “Document Properties> Security” tab to confirm if have restricted permissions.
Read more at https://helpx.adobe.com/acrobat/using/choosing-security-method-pdfs.html
I hope this helps.
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Bug Report: Version 2019.008.20074, Win 7...Does not save to desired location
When I first open Acrobat the first time I try to do a SAVE AS to a different location...the document is not saved to the target location. Second time I tray it, document IS saved to target location.
1 voteI am sorry for the inconvenience you are facing.
We are not able to reproduce this issue at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
Adobe Acrobat Standard DC Single Page View Shortcut Button Not Working
Adobe Acrobat Standard DC Single Page View Shortcut Button Not Working. It does nothing when I hit it. Please fix.
1 vote -
(Bug) Resizing windows stutters
Resizing a window by dragging the lower right corner is very laggy. Often, the mouse pointer is halfway across the width of the window before the window starts to resize. It then jumps repeatedly to catch up with the mouse as you resize the window.
On a late 2016 MacBook Pro, Mojave, 16 GB ram,
Acrobat DC Pro version 2019.008.200746 votesHi,
Thanks for reaching out to us for your concerns.
I would request you to kindly update to the latest available version of Adobe Acrobat DC using “Check for updates”
Also please send a screen recording video of the issue that you are facing to us at ajain@adobe.com
Thanks
Ayush Jain -
In prepare form - ability to find and replace Text Field Properties
Name value, either through the right-hand fields window or export to XML and importing back
1 voteThank you for sending in you suggestion.
We shall need more information on what workflows are used and how exactly do you use this feature.
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BUG - Converting emails to PDF does not include jpg attachments
I updated to Adobe Pro 2017 and using Outlook 2013 with all current updates. When I use the Adobe PDF Maker in Outlook it will not include any jpeg files. I have verified the conversion settings are correct, I have even tried dragging a group of emails into "combine files" in Adobe 2017 but regardless the jpeg attachments to not transfer.
PLEASE HELP - I need the complete emails with all attachments for a legal case. I even purchased evermap to convert the attachments in a portfolio to PDF so they can be bates stamped. BUT if the attachment is…8 votesHi
Are your jpg attachments coming in the PDF ?
Do you expect jpg attachments embedded as PDF in the PDF itself?Thanks
Tanvi -
Please bring back the zoom buttons on Acrobat Pro DC.
Please bring back the zoom buttons on Acrobat Pro DC.
5 votes -
Duplicate across pages (button)
"Duplicate across pages" places the button (the element I want to duplicate) complete out of the page in all other pages. I am using the very latest version of Acrobat. It worked perfectly fine before the update.
1 voteHello,
Thanks for contacting us.
We are not able to reproduce this issue at our end.
Thus please let us know your Acrobat version and OS details.
Also whether you are facing it with every file? If not, please share sample file.Thanks,
Gaurav -
Please add 'Send and Track' tool back to the Adobe Acrobat DC Pro application.
In the most recent update to Adobe Acrobat, you removed Share & Track tool. I realize this tool has been changed to 'Share' and the original Send and Track is still available via browser. Even so, having Send & Track within the application tools is much more convenient.
Why don't I use the new 'Share' tool? Unfortunately the Share feature does not allow us to send a protected document. It is also very clunky to format a message longer than 5 words with custom subject line.
Bring back Send and Track in the UI please.
Thanks!
13 votes -
Sent Date/Time on Share email is not accurate
When PDF documents are being shared via Adobe Share (f/k/a Track & Send) it appears with a California Time Stamp, not the Date/Time from the sender, this needs to be corrected as date/time stamping is very important.
2 votes -
Acrobat DC Crashes when sending file as attachment in Outlook through Share component
Everytime I use the Mail to Feature the Application crashes. E-mail created, file attached and sent but Acrobat DC crashes and I have to Force Quit it.
1 voteHi,
Could you please install the latest update and try to send file again ?
Steps to update :
1. Go to Help→“Check for Updates”.Please let me know if issue still exists after update?
Thanks & Regards,
Sahil -
4 votes
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1 vote
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Changing form field size distorts text
When I have form fields that I created and that are filled in, I can't change the field size or shape without it distorting the text completely. I have to drag it to distort, hit undo, then do it again. The first size change screws up the text, but the second time does not. It's very aggravating when I need to adjust numerous text box sizes and have to do everything twice to avoid stretching the text.
1 votePlease share the acrobat version you are experiencing this issue with.You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..
Have you tried it with any other file to confirm that this is not file-specific issue.
Also, can you “Check for Updates” and re-test the issue with latest version.
If this still doesn’t resolve the issue, please share the test file and a video of the issue via
https://forums.adobe.com/docs/DOC-7161 for us to investigate further.-Bhavna
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How to save pdf document to computer. Save as is not working since I downloaded DC
What do I use to save pdf file to my documents. If this is not fixed, I will have to cancel my DC. I need this feature many times. When I press "save as" a blank screen appears and it stays blank.
2 votes -
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open.
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open. I get the spinning beach ball for several minutes (yes minutes). I then check Force Quit and invariably, Adobe Acrobat Professional is "not responding". Adobe says the two are compatible, but I do not think so.
1 vote -
Stop asking me to sign in every time I open a document
Please stop asking me to sign in every time I open a PDF document. The pop up screen is very annoying
28 votesHi All,
We are sorry for the inconvenience caused to you. Requesting you to please provide the below details :
1. Do you see the sign in dialog with any PDF file or with specific PDF file?
2. Can you please share a snapshot of the sign in dialog being displayed to you?Regards,
Sandeep -
Tried to delete a page from Organize Pages and Error message comes back saying "An Incorrect Structure was found in the PDF file"
Tried to delete a page from Organize Pages and Error message comes back saying "An Incorrect Structure was found in the PDF file"
6 votesHi,
Apologies for the inconvenience caused. Could you try the following and see if it resolves the issue:
1. Right click on the left hand pane.
2. Select Tags.
3. Select the first item in the list labelled ‘Tags’.
4. Press Delete.
5. Now try and delete the pages.Also, could you send the PDF for us to analyze?
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Change the "update" button to "upgrade"
While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…
4 votes
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