2501 results found

1. Out of Memory Error/Draw Error

   I am running Adobe Acrobat DC on a Windows 7 machine with 16GB of RAM and an NVidia NVS 310 Graphics Card. I have no issues regarding visual display or memory with other software. When running Adobe Acrobat DC, I frequently encounter issues where the file/program crashes, giving an error that it is Out of Memory or encountering a Draw Error. This has happened while reading multiple different PDF files, usually after I have been scrolling through the file for a short time. Usually, when this message occurs the page displays as a blank white page, and if I continue scrolling the rest of the pages will be white as well. Sometimes, the program will just crash and require me to close and reopen.

   I am running Adobe Acrobat DC on a Windows 7 machine with 16GB of RAM and an NVidia NVS 310 Graphics Card. I have no issues regarding visual display or memory with other software. When running Adobe Acrobat DC, I frequently encounter issues where the file/program crashes, giving an error that it is Out of Memory or encountering a Draw Error. This has happened while reading multiple different PDF files, usually after I have been scrolling through the file for a short time. Usually, when this message occurs the page displays as a blank white page, and if I continue… more

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2. Set a default location when saving or opening files

   It would be great if we could manage the default location of the directory that adobe auto opens to save a file to. And for opening previously saved files as well.

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3. Bug: Crashes when clicking 'additional metadata' button in Properties

   Adobe Acrobat Pro DC

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4. How to count words in PDF?

   Is there an easy way to count the words in PDF?

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5. Automatically open the same files after restart

   Automatically open the same files on same page after restart. This would great in conjunction with the feature "Restore last view settings when reopening documents". If one has several documents open and one has to restart Adobe Acrobat or Windows it would be quite timesaving and relieve the pain of having to find each document and re-open.

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6. Presenter notes

   Allow presenter notes like on power point

   16 votes

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7. Talk to people

   GET A BLOODY PHONE. 6 hours on your boards isn't funny.

   5 votes

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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble. Do you have any issue in particular i can help you with.

8. Portfolio layout macro

   I have several potfolio with simial structure. Each time I open them I want a view with a vertical split in the window and the source folder added to the file deails pane. Not a big deal but adds up to some time. I have not been successful in finding a custom layout which provides this - they seem to be a daunting subject.. So my question is would it be possinle to write a macro I could run on opening the layout and where could I find hints/advice on how to write such a macro.
   Thank you for any hints

   I have several potfolio with simial structure. Each time I open them I want a view with a vertical split in the window and the source folder added to the file deails pane. Not a big deal but adds up to some time. I have not been successful in finding a custom layout which provides this - they seem to be a daunting subject.. So my question is would it be possinle to write a macro I could run on opening the layout and where could I find hints/advice on how to write such a macro.
   Thank you for any… more

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9. Acrobat crashes after transparency flattening

   When first applying a hairline fix in Acrobat (all lines below 0,25 pt to 0,25 pt) and then flattening transparency in Acrobat using the transparency flattener, Acrobat crashes. I see the progress bar going to 100% and then Acrobat crashes without any error.

   BUT... if I skip the hairline fix step, then Acrobat flattens the file without problems. So there must be something with the hairline fix that causes the transparency flattener to crash.

   Using Acrobat Pro DC 2017.012.20098 on Mac.

   Example files in attachment.
   File ...WITH... crashes while flattening.
   File ...WITHOUT... flattens fine.

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   Under review  ·  Amboo Srivastava responded

   We apologise for the issue you are facing. Yes, the crash is reproducible. We will investigate this and revert back.

   Thanks,
   -Amboo

10. The right panel could be hid in Adobe Acrobat XI that worked wonderfully well for me. Annoyingly, I can't seem to do so in the Pro 17!

    I want Adobe Acrobat Pro 17 to work at least half as well as Adobe Acrobat Pro XI that did the jobs I needed wonderfully well for me. I NEED TO CLOSE THE RIGHT PANEL JUST LIKE I COULD IN XI!!!!!!!!!!! i SEE OTHERS HAVE COMPLAINED ABOUT IT TOO. If something wasn't broke in older version why "fix it" with this one. It interferes with my ability to follow through on searched text and read same with the split screen capability Windows offers! PLEASE FIX IT SOON!!!!!!!!!!!!!!!!

    2 votes

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11. Allow for customizability of text snippets in advanced search results

    Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

    Problem 1. The length of text snippet in each search result is too short.
    Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

    Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors nowadays; we can make the advanced search window itself huge; why not allow for the ability to make the search result snippets really long, too? Or at least longer than they are now?

    Solution to Problem 2: allow the user to customize where the search term occurs within the result snippet. For instance, this could be a finely-grained preference, such as "Search result should be returned with X number of characters/words before/after it" where X is some user-entered number. Or there could be just a coarsely-grained preference, such as, "Search term should occur at the beginning/middle/end of the snippet."

    Reason these are needed: often, a snippet is informative only if you have a certain amount of surrounding text, or only if you know a certain amount of text that comes before and after the term you searched. Presently, however, the search term occurs as the very first, or sometimes second, word of the snippet result. If you wanted to know what came before your search term in order to judge the relevance of a particular search hit, the snippet becomes unhelpful. In such cases, you have no other option but to click over to the document to get your context and then back to your search window to jump to the next result. But then, if you do that, it negates the point of having that result snippet. Such clicking back and forth between search result window and document window might not sound like much, but when your search results number in the hundreds, this clicking-back-and-forth procedure makes your work very inefficient; in a large publishing or indexing project, you might need to perform thousands of advanced searches, each with dozens or hundreds of hits. In such situations, the time-saving potential of implementing this request becomes apparent.

    Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

    Problem 1. The length of text snippet in each search result is too short.
    Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

    Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors… more

    4 votes

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12. Add tutorial to add an index to a book. Your instructions for it are WAY TOO VAGUE.

    I have been trying to add an index for a 278 page book in PDF. I spent an hour on the phone to tech support in India and no one there seems to know how to do this.

    I also need to be able to VIEW it and install it into this PDF to publish it. PLEASE add a tutorial on how this is done, step by step, without CLOUDING the issue with terms like "catalog" and "metatdata" that do NOT contribute to the objective.

    1 vote

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    Under review  ·  Pratyush Dhoundiyal responded

    Hi Greg,
    Please try if this helps: https://helpx.adobe.com/acrobat/using/creating-pdf-indexes.html

    Thanks

13. Acrobat combine files + Batch compare pdf + Clarify array object error

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

      - If the files are in different folders, it ignores the folder structure, even if 
        WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
        [See Example #1 at the end.]
    
      * >>>>> Using different tools, I've finally been able to achieve the desired result! 
          I've combined over 1,000 pages coming from DIFFERENT folders  
          and subfolders so that the final Binder is true to actual file sequence in 
         each of the original folders (including their respective subfolders). <<<<<
    

    1. "Expected an array object" error when comparing 2 pdf's
       • Indicate which page/pages has/have error
       • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

      - Worst of all, the document seems to be correct during most steps. 
         During several steps, it can be searched and put into a binder.  
         Suddenly, seemingly out of nowhere, this error occurs and all 
         subsequents tasks cannot be run!   
    
      - A compare of the document is NOT possible. See "Docu Processing"
    
      >>>>>> I found this is the Acrobat archive: 
      value at index 0 must be an indirect object
      "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
    
     >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
    

    The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
    Then we get the error: "An incorrect structure was found in the PDF." "

    1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

     - As verified by tech support, it is only possible to compare one 
       pdf with another. Because of the way Acrobat works, a minor 
       change not related to the content will never match as per any 
       and all of the available compare programs. 
    
       >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                    save again as 456.pdf.    Do NOT make any changes! 
    
                    Looking at KB-size, the documents will seem identical, 
                    but they will in fact differ by 1 to 3 bytes in size. 
    
     - Basically, because the filename is stored somewhere in the
       document, the 3 pdf's will NEVER compare as "EQUAL", unless 
       they are reviewed in a tedious, manual, multi-step manner. 
    
     - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
        will "reveal" that the content is identical. 
    
      - Now consider the nightmare of trying to "cull" old backups 
        or various attempts to "combine" ....... and you can see that 
        MONTHS would be required. 
    
      - I have purchased several compare packages. They work fine 
        on many file types,  but they absolutely CANNOT handle 
        batch pdf compares!
    
     - Think of charging 
             (just  $25 for such a tool)   x
             (the millions of worldwide Acrobat Users)   x 
             (only 20% purchased)    = 
       LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
    

    1. It seems that various financial institutions etc have
       different ways of INTERNALLY storing the contents of
       a pdf. Specifically, FONTS are not FONTS. That means
       that documents when printed look 100% alike, but
       when electronically compared, the FONTS and similar
       information causes havoc.

       Adobe is the leader in pdf creation.

       There is a need to batch compare or batch redact
       without the nightmare of font-like hidden elements.

    2. Protection > Redaction could also be greatly improved
       to make life easier for the user:

       Global redact in this document:

       From "text 1234567" to "text 12...67"

       From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
       (Remove only the last letter of the longer text).

    Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

       Folder 1      1
                             7
                             x
                             y
                             z 
    
       Folder 2      1
                             9
                             a
                             b
                             c
    

    • Use Windows Explorer to search for *.pdf and sequence by folder.
    • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
    • Block copy the above and right click in that sequece to "combine"
    • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
    • Yes, it bunches the 1's !!!!!
    • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

    This still does not work
    "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

    Batch processing to Actions in Acrobat DC HOW?!?!?
    Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

    If you check the internet, there are literally hundreds of people who really need these features.
    As the market standard, Adobe would help it Users if these features were implemented.

    Sincerely,

    Inge

    PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

    If you want supporting screen shots or more detail, please contact me.
    Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

    1. Combine files into a Binder always FORCES the default to be filename sequence.
       The User should NOT be forced to move HUNDREDS of files in a large document
       just to get them in the proper sequence.

       Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
       However, has anyone on the Acrobat team actually tried to do that to resequence
       over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

    … more
    4 votes

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    Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

    Thanks,
    Adobe Acrobat DC Team

14. redaction

    When saving a redacted file, the option to for "redacted" to NOT be added to the end of the file name.

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15. Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged

    Compare Documents - Please add an option or setting to the compare document feature of Acrobat DC so that page shifts in paragraphs of unchanged text are not marked as changes.

    Currently it shows as a text delete and then a text insert on the following page.

    9 votes

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16. Bug on Redacted Information

    I have received a redacted contract on Adobe Acrobat Standard DC that I use on Windows 7. When I hold down ctrl and scroll in (to zoom) the redacted information flashes and I can see what information is blacked out. I think the information should be securely blacked out so there is no possibility of obtaining that information.

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17. REMOVE window changing position after saving a file

    Currently, when you save a PDF the software slightly changes the window position, perhaps because the developers wanted a subtle way of emphasizing the completion of the saving process.

    However, this window position changing is VERY MUCH ANNOYING for those users who are working with their screen splitted between two softwares. For instance, using Windows 10, when you put Acrobat to the left (WindowsKey + LeftKey) and another software to the right (WindowsKey + RightKey). Then, if you save your file in Acrobat it changes it's window position, putting the window slightly over the other software and leaving an unused space, which allows you to see your desktop!

    That is absolutely useless because we have other ways of knowing when the saving process is complete (such as looking to the save button), what turns this "feature" in a pointless and irritating thing.

    So, my suggestion is simple: REMOVE THIS "changing window position after saving" FEATURE!

    I want to save my files in peace, for God's sake.
    Thank you!!!

    Currently, when you save a PDF the software slightly changes the window position, perhaps because the developers wanted a subtle way of emphasizing the completion of the saving process.

    However, this window position changing is VERY MUCH ANNOYING for those users who are working with their screen splitted between two softwares. For instance, using Windows 10, when you put Acrobat to the left (WindowsKey + LeftKey) and another software to the right (WindowsKey + RightKey). Then, if you save your file in Acrobat it changes it's window position, putting the window slightly over the other software and leaving an unused… more

    6 votes

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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for raising this feature request, our engineering team is looking into this.

18. internet links not working
    3 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    Sorry for the inconvenience, can you please share your machine details, Acrobat version, and also the pdf with which you are facing the issue.

19. [BUG] (new) preflight libraries, scripts cannot call profiles outside current library

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries are a new feature. They cannot be selected via the Script API. I now have to tell script users not to change the preflight library, which some of them often do. Clearly the JavaScript call should look for the preflight profile in all libraries - or there should be a documented way of executing a profile regardless of a user's previous preflight activities.

    BUG report:
    [ISSUE]
    1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
    [STEPS TO REPRODUCE]
    2.1. Import a preflight profile into the Standard preflight library
    2.2. Change preflight library and execute a profile from another library
    2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
    (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
    2.4 Profile cannot be found
    [ENVIRONMENT]
    3. Windows 10, Acrobat Pro DC 2017.009.20044
    [EXPECTED RESULT]
    4. The Profile installed under 2.1 should be executed
    [OBSERVED RESULT]
    5. The Profile cannot be executed by the script.

    [Further comment]:
    Preflight libraries… more

    4 votes

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20. Please make documents opened from Mac Finder open in the current Space, not switch to a space which already has Acrobat documents open.

    Please make documents opened from Mac Finder open in the current Space, not switch to a space which already has Acrobat documents open.

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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for the suggestion. We will surely take it up in consideration for future.