3227 results found

1. Bug: Save as not working: "The File may be read-only, or another user may have it open.

   Unable to "save-as," export, or e-sign a PDF document.

   Error message when trying to export as another PDF file type, or as another PDF with normal "save as":

   "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

   I am using Acrobat 9 Pro on a Mac OS Sierra 10.12.6.

   6 votes

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   Need Info  ·  6 comments  ·  Other  ·  Delete…  ·  Admin →
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2. Highlight/Right-Click/Search in Google

   1. Highlight/Select a word or phrase.
   2. Right-Click
   3. Add option to right click menu to search in {SEARCH ENGINE OF CHOICE}
   4. Search results for highlighted word or phrase open in {BROWSER OF CHOICE}
   6 votes

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3. Bug Report - Using Tools (esp Redact tool) causes wheel of death. HELP

   Hi I'm having continual issues with using the Redact and Combine tools. Whenever I use these tools and attempt to save the document, I get the wheel of death and have to force close Adobe. When I go to where I saved the document, I get an error message saying "There was an error opening this document. The file is damaged and could not be repaired."

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4. Embedded video in PDF Interactive has borders

   I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I am still waiting.

   I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I… more

   5 votes

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi Ana,

   Can you please share the PDF with which you are facing this, also kindly provide the version of Acrobat you are using.

   Thanks for reporting
   -Pratyush

5. Allow Action Wizard to "Close" files

   The feature was available on early versions which made batch processing easier. I believe it allowed the user to Execute a Menu Item. Please bring it back. The javascript work arounds all seem to have their own little issues.

   13 votes

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6. Nothing to do with your product. This is a complaint about your website.

   None of your business what my date of birth is. No need to ask it. Then you point a page that apparently explains and it doesn't explain.

   Also website is annoying and circular. Makes it difficult to find the right place to contact.

   7 votes

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   Under review  ·  Pratyush Dhoundiyal responded

   Asking for DOB is a legal requirement for us. Also can you please elaborate on the issues you are facing with the website in particular.

7. I’m just writing about website I tried many times to get into live chat but I can’t why I don’t know and my is not fixed yet.

   Stupid website

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   Need Info  ·  Pratyush Dhoundiyal responded

   I am sorry for the inconvenience you faced. Can you elaborate on the issues you are facing with Acrobat DC and allow us to help you here.

8. add the split option to the "tools to add" in Action Wizard.

   Please add the split option to the "tools to add" when creating a new Action Wizard action.

   This would allow for automated actions to be created where split top level bookmarks using bookmark names for file names utilized as part of a action, so it wouldn't be necessary to physically go through the setup process of: Organize Pages/Split/Split by: Top level bookmarks/Output Options/Use bookmark names for file names.

   8 votes

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9. BUG Find Whole Word grayed out

   Cannot uncheck "whole word" from Find box. It's there but grayed out. There is no way to uncheck by default. Have to open the cumbersom full search panel, but it still won't change the default.

   2 votes

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   Resolved  ·  4 comments  ·  Other  ·  Delete…  ·  Admin →
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10. Can't open previously created portfolio files

    Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

    2 votes

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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

11. BUG - Randomly Can't Play certain .mp4's

    I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded fine except one, and nothing I did got it to play. THIS IS UNACCEPTABLE. I've searched all over online and I can't find any way to fix it. I'm so Fing sick of adobe programs not working at their most basic fing level. I'm ****** off. My time is being wasted, and therefore my performance is being negatively impacted at my workplace. I've spent over 2 hours researching a problem that shouldn't even exist, and I still don't have a usable file containing the appropriate video content. WTF. Before&After9 doesn't play. Nothing else put in that page plays. The printing video works fine.

    I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded… more

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    2 votes

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12. Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC

    Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC. is there a fix for this

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    4 votes

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13. bug report - Text format changes after saving as reduced file size

    When trying to save file at a reduced file size I found that the text formatting was completely changed

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.

14. the system keeps shutting down as soon as I try to save a redaction

    The system keeps shutting down as I try to use the redaction feature. so frustrating.

    6 votes

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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for reprting the issue. Can you please provide your machine detalis with the Acrobat version you are using.

15. How to Deal with AcorAVdoc.Open's Exception on auto close the "no file exit" Dialog ?

    Hi,I am writing a vba code, and need use AcroAVdoc.Open,but if no file exit , Acorbat application will show a Dialog ,it say" no file exit " and I need to use manual click the "OK" button to close the Dialog, anyone know how to control let the Dialog not show or auto click the "OK" button ??? I know AcroPDDoc.Open can do the same thing open file , I just want to know how to Control the AcroAVdoc.Open's Exception about open file failed, thanks ~~~~~

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16. Show page numbers in advanced search results

    Problem: When doing an Advanced Search, in order to find out the page number of any given search result, you must hover the pointer over each individual search hit and wait for a popup of its page number to appear.

    Feature request: Show the page numbers on which those hits occur, and preferably in a column to the left of each search hit.

    Reason it's needed: This would save a tremendous amount of time for certain labor intensive tasks, for instance, manually indexing a book. To elaborate a bit: When manually indexing a large book (say, 500 pages), you regularly need to index terms that have a couple hundred occurrences. Currently, when confronted with such a large list, you either (1) have to hover over each entry individually to find its page number or (2) you have to click on the entry and watch where the document jumps to. Neither of these is very efficient. It would be far more efficient if you could just see the page numbers at a glance to the side of the search results. This would let you see at a glance that, for instance, the next 50 occurrences of a given index keyword occur over, say, just 6 consecutive pages. This would let you make short work of a large list--you would just take note of the page the range and move on, thereby saving you the time of having to hover over or click on those 50 entries (or some significant portion thereof).

    Problem: When doing an Advanced Search, in order to find out the page number of any given search result, you must hover the pointer over each individual search hit and wait for a popup of its page number to appear.

    Feature request: Show the page numbers on which those hits occur, and preferably in a column to the left of each search hit.

    Reason it's needed: This would save a tremendous amount of time for certain labor intensive tasks, for instance, manually indexing a book. To elaborate a bit: When manually indexing a large book (say, 500 pages), you regularly… more

    8 votes

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    Under review  ·  Vivek Chandra responded

    Hi Tim

    We have shared your concern with the team and we will look into this.
    Sorry for the inconvenience!

    Regards
    Vivek

17. Taskbar icon for Acrobat and Reader are exactly the same

    How about having a different taskbar icon for Reader and Acrobat! There are some users that use both and it would be nice to be able to distinguish which program is which by looking at the icon! Like we USED to!

    4 votes

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    Planned  ·  Pratyush Dhoundiyal responded

    Thanks for your suggestion, we will surely consider this in future.

18. Acrobat DC is so horrible that I will toss it for a pirate copy

    It is dead slow! I have an 64bit Windows 10 laptop and it takes almost two minutes to exit it! I will toss it for a pirate copy without cloud options.
    It sucks big time.

    2 votes

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19. Need a feature that allows you to change the default "Save As" location. This is available in Microsoft Word, but not in Adobe.

    Need a feature that allows you to change the default "Save As" location. This is available in Microsoft Word, but not in Adobe.

    12 votes

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20. I only wanted the adobe editor for 1 month now i've been charged for 2 how do i cancel this

    cancel

    2 votes

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    Need Info  ·  amukherj responded

    Did this resolve your issue?