366 results found

1. Adobe Acrobat Portfolio and Attachment Features Need Keyboard Accessibility Enabled to read documents and access the Open Document Link

   Within Adobe Acrobat there are options to Create a Portfolio of documents or to use the Attachment feature to create a group of documents. While keyboard shortcuts allow you to browse some of the menus, get to the document list, and select a document from the list. However, there is not a keyboard short cut to read the document in the view or to access the Open Document link. It seems to be only available through mouse selection.

   This places users of these features at risk because the end user can't access the document to read it using only keyboard selections. Since these features lack keyboard accessibility, the product is not fully accessible.

   Within Adobe Acrobat there are options to Create a Portfolio of documents or to use the Attachment feature to create a group of documents. While keyboard shortcuts allow you to browse some of the menus, get to the document list, and select a document from the list. However, there is not a keyboard short cut to read the document in the view or to access the Open Document link. It seems to be only available through mouse selection.

   This places users of these features at risk because the end user can't access the document to read it using only keyboard… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   As I can see, the issue is related to keyboard keys, Please follow the below controls to access the Open Document link.
   Use tab to click on Attachment in Left Hand Pane. Press tab multiple times to bring the focus on the Option menu. Click Enter and Use arrow keys to navigate inside Options menu items. This resolves your access to Open Document Link.

   Secondly, Use Ctrl+Shift+Y and then Ctrl+Shift+V/B to read the document using Read out loud feature. You can alternatively see it in View Menu → Read Out Loud → Click Activate ROL → Click Read this page/ end of the document.

   Please confirm if this resolves your issue.

   Thanks
   Rachit

2. F2 should be returned to renaming function

   With the newest update, F2 (used universally for renaming across every other PC/Windows program/functionality) was changed to a help function that brings up an Adobe Internet help site.

   F1 is used universally for help, and no one needs that much access to Adobe help pages.

   F2 should be returned to renaming. Ctrl-F2 is a ridiculous and difficult change for renaming and it's the worst idea ever.

   I remediate hundreds of PDFs for accessibility, and having to make a more complicated keystroke to rename tags is a huge problem.

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   Resolved  ·  6 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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3. Outstanding Product

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

   I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

   The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

   All of the old documents have been converted and have passed all accessibility checks!!

   BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

   Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

   I’m pretty sure I sent him a CD.

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi John,
   Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
   Please check out the latest updates in Acrobat Pro DC for new features.

   Thanks
   Rachit

4. Enable Accessibility options automatically during save.

   We need a way to setup adobe Pro to automatically utilize the accessbility scanner when saving a doc to become more ADA compliant.

   Out of the box, this should be a feature we can turn on.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   You can check the Accessibility of a pdf by running the Run Accessibility Check feature in Accessibility App.
   Also we have kept this request in a radar and will try to provide the support in future.

   Please check out latest features on Acrobat Pro DC.

   Thanks
   Rachit

5. Accessibility Checker to check at WCAG in line with PAC3 App checker

   We are continually getting issues with compliance and the Adobe PDF Checker is not being stringent enough. We have created PDFs that are given a clear bill of health using the Adobe checker but our web team use the PAC3 app to verify and they fail on many levels. We would like Adobe to improve the checker to a similar standard so it then complies with legislation for public service bodies in the United Kingdom. Also, as we use Macs most other checkers are PC only so a level playing field would be immensely helpful. Thanks.

   14 votes

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for contacting us. Can you please provide some sample files with the PAC3 checker results so that we can check the difference and proceed accordingly.

   Thanks
   Rachit

6. Bug: Images become blank grey boxes when changing the reading order

   When we change the reading order in Accessibility of images in a scanned and OCR'd document, the image becomes a grey or white box and no longer shows the image if we move it in the reading order. If you move it back to the original location in the reading order, the grey box disappears. If you save it once the grey box appears, it's permanent. We have tried working with support and they've witnessed the issue happen. The open case may be under cheil@wooster.edu but I don't have the case number handy.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

7. Set Document Title in Initial View as Default

   Current Behaviour - If a PDF document has a title present in the “Title” document property then the default initial view of Acrobat Reader and Acrobat PRO is set to "File Name" rather than the "Document Title".

   Impact - Acrobat's Accessibility Checks report the "Title" error while the title is already there. This requires the "Initial View" setting to be changed on each PDF manually.

   Desired Behaviour - Set the “Initial View” to “Document Title” as default when a PDF is opened on Acrobat Reader DC and Acrobat DC Pro.

   Why the feature is needed - All organisations want to publish their PDFs which are 100%. For example, all US Federal agencies are required to publish their PDFs which are Section 508 compliant. Acrobat Accessibility Checks tools allow to achieve Section 508 compliant by making the PDF's accessible. If PDF contains a title then it doesn't make sense to keep the Initial View to "File Name".

   Please release a patch or add this feature in the next versions or Acrobat Reader and Acrobat Pro versions.

   Current Behaviour - If a PDF document has a title present in the “Title” document property then the default initial view of Acrobat Reader and Acrobat PRO is set to "File Name" rather than the "Document Title".

   Impact - Acrobat's Accessibility Checks report the "Title" error while the title is already there. This requires the "Initial View" setting to be changed on each PDF manually.

   Desired Behaviour - Set the “Initial View” to “Document Title” as default when a PDF is opened on Acrobat Reader DC and Acrobat DC Pro.

   Why the feature is needed - All organisations want to… more

   5 votes

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8. Alt text as searchable content in PDFs

   Would love for alt text to be part of the searchable text in Acrobat's "Find" function—whether that's alt text that's been added in Acrobat as a tag or has been set up prior in another program (like INDD).

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for connecting with us. We have taken you suggestion and we have kept it in our radar. Currently we do not plan to implement it in near future but you may see it coming in future releases.

   Thanks
   Rachit

9. Hyperlinks Spanning Multiple Lines

   Hyperlinks that span more than one line create multiple OBJR tags.
   Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
   Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.
   Please fix so that links that span multiple lines only have one tag.

   Hyperlinks that span more than one line create multiple OBJR tags.
   Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
   Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.… more

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   Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   As we checked on our side, this issue is related to the tagging functionality in InDesign. Please log the issue with them.

   Thanks
   Rachit

10. Need darker text

    Text in PDFs is too light--much harder to read than in older versions of Acrobat Pro. Zooming in doesn't help. Please restore darker text to make documents legible without eyestrain!

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

11. Read-out bug

    I want to report a bug in the read-out loud feature of Acrobat Pro DC. I’m using a Mac (Mojave), and I have already set its accessibilty options to my favorite system voice and speaking rate. I thought I’d have a PDF doc read out aloud while I work on some graphics. The default voice was meh-next-to-terrible, so I looked under preferences for an option to change voice. I found it and was happy to find a long list of available voices, including the ones I already have installed on my computer. So I selected my favorite voice and tried having the doc read out loud,… and the voice sounded horrendous! It didn't recognise the settings I have for it on my system. So, back to Acrobat settings looking for a setting to correct that. Well, you have settings for pitch and words per minute (Note that the options available don't match up with what is on the OS preferences.), but no way of previewing it! I have to go back to the document to be able to hear the difference and go back to preferences, try a different setting, and repeat… navigating back and forth... too much bother! I simply gave up.
    So could the devt /programming team include on the next update of Acrobat a pre-listen (preview) button in the preferences? That would be sooo helpful. Thanks.

    I want to report a bug in the read-out loud feature of Acrobat Pro DC. I’m using a Mac (Mojave), and I have already set its accessibilty options to my favorite system voice and speaking rate. I thought I’d have a PDF doc read out aloud while I work on some graphics. The default voice was meh-next-to-terrible, so I looked under preferences for an option to change voice. I found it and was happy to find a long list of available voices, including the ones I already have installed on my computer. So I selected my favorite voice and tried… more

    3 votes

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thank you for connecting with us. I understand your concern here. Currently we have to select the voice from Preferences and then check the voice on pdf.
    Also we have kept this request in our radar. We currently do not have any plan to implement it but you may see it in future releases.

    Thanks
    Rachit

12. Autotag a table or a portion of a page

    I am interested in being able to auto-tag a part of a page, such as a table, for example. Can you let me know where Adobe is in term of implementing the partial auto-tag suggestion. Thanks.

    2 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since this is a feature request and we have kept it in a radar, I’m closing this issue.

    Please check out latest features on Acrobat Pro DC.

    Thanks
    Rachit

13. Left/right scroll option.

    It would be great to have a function that allows you to scroll left to right - as well as - up and down.

    2 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for connecting with us. I have share the request with the management and we do not plan to implement it right now. We have kept it in our radar and will provide the support in near future.

    Thanks
    Rachit

14. [Feature request] Copy/Paste of Tag structure

    Working with tagging of PDF documents for accessibility purposes, with a lot of them being nearly identical to each other or within a document there are repeated patterns, it takes a long time and a tidious task to create tags individually. It would be a very neat if it were possible to Copy/Paste the (selected) tag strutucture within the Tags-panel (excluding any actual content they may contain)

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since this is a feature request and we have kept it in a radar, I’m closing this issue.

    Please check out latest features on Acrobat Pro DC.

    Thanks
    Rachit

15. Accessibility- Reading order pause

    I am just updating my resume to be more accessible to vision impaired. I am having trouble with some items running together in read-aloud.

    In Adobe Acrobat Pro DC

    My favoured option would be that we have the option to insert a <pause> object in the reading order.

    If this is not possible, can you change Read-Aloud to pause between elements.

    3 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

16. Open last viewed files

    I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them again (but since sometimes I opened them a long time ago it is low on the list or has disappeared). It would huge if adobe could automatically open all files that were previously opened the last time I closed it. Thanks!

    I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them… more

    2 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

17. Please remove "Please wait while the document is being prepared"

    Please switch off "Please wait while the document is being prepared" displayed each time I open a document. This feature is necessary only for selected users and hampers very much typical program use.

    3 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since the issue is resolved for you, I believe we can close on this now. Also, we would try to improve the experience for you on your suggestions in the coming future.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit

18. Read out loud to end/this page: The ability to start from anywhere (available using right+click from selected area of the document)

    Read out loud to end or read this page only: The ability to start from anywhere (make option available using right+click from selected area of the document). It's maddening to have to listen to the document over and over and over and over and over and over and over... when troubleshooting order errors. TIA

    2 votes

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you and this is a feature request, we have kept it in a radar.

    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

19. Auto Generate Cell IDs Inserting Spaces

    Auto Generate Cell IDs adds a space to the end of IDs which are not long enough, and appears to be including internal spaces. Since cell IDs cannot contain spaces, those headers are not announced by AT when reading the table. (OS: Windows 10 on desktop PC; Acrobat Pro DC 20.012.20043; latest as of 8/30/2020).

    The attached file has two identical tables (Word 365, Saved as PDF) with auto-generated header IDs. With the first, NVDA (v 2019.2) only announces the headers for Vegetable, Potassium, and Brocolli. All other headers have spaces at the end, and the IDs for % DV have a space after %. NVDA reads the second table fine with those spaces removed from the IDs.

    This is not an anomaly that Acrobat Accessibility Checker or even PAC 3 catches. The tagger who does not actually check the complex table with a screen reader can submit a document to the client with a table that is unreadable.

    Auto Generate Cell IDs adds a space to the end of IDs which are not long enough, and appears to be including internal spaces. Since cell IDs cannot contain spaces, those headers are not announced by AT when reading the table. (OS: Windows 10 on desktop PC; Acrobat Pro DC 20.012.20043; latest as of 8/30/2020).

    The attached file has two identical tables (Word 365, Saved as PDF) with auto-generated header IDs. With the first, NVDA (v 2019.2) only announces the headers for Vegetable, Potassium, and Brocolli. All other headers have spaces at the end, and the IDs for % DV… more

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    2 votes

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,

    With the latest release of Acrobat on June 14, 2022, this issue has been addressed.

    If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates.

    
    

    Thanks

    Rachit

20. Invert colours on images embedded in pdf files.

    Invert colours on images embedded in pdf files.

    Hi

    I'm visually impaired. I find anything with a white background unreadable.

    I can change text and text background colours to make text readable but I cannot find a method to change colours used in images embedded in pdf files.

    Please can you add an accessibility option to invert colours in embedded images so black becomes white and white becomes black. NB. All colours will need to be inverted not just black and white.

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    9 votes

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    6 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Under review  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I have shared the request with the Engineering team and higher management. I’ll update you once we plan on implementing the same.

    Thanks
    Rachit