5209 results found
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Unable to insert templates
Unable to add a template to another template.
- Select to use a template in Acrobat web
- Select Edit -> Organize pages -> Insert Pages
- No option to select another template created in Acrobat web, only 'My Documents' folder is accessibleIf trying to download template to insert page from my computer, an error shows up
2 votes -
Update Glitches
The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.
2 votesHello Victoria,
We are sorry you are having trouble with this update. Could you provide more information about ? For example:
- The steps you do to encounter this issue
- The templates that are not working properly
- Any other information that you might deem important
Thanks,
Sign in Acrobat Team
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Dreadful updates.
This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.
2 votesHello,
We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.
Thanks,
Sign in Acrobat Web Team
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Request e-signatures from secondary email
When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.Many people these days have multiple email addresses.
It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.
2 votesHi Melana Hobbs,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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Compression of pdf file fails repeatdly
Error compressing
Compression failed2 votes -
Give users option to disable pop-up messages about new Adobe features, tour, e-sign, etc. in Adobe desktop apps.
In the Adobe Acrobat DC desktop application, users should be allowed to disable the pop-ups telling us to "Explore what's new" or "Welcome to the new Adobe Acrobat" or "Want to take a tour" and especially the "check out new e-sign tools" from the bottom of the tools menu. These are all super frustrating and many users' workaround is just to disable the new Adobe completely. I am not in favor of that solution, but I would like adobe to allow users to even have something like a checkbox to "Do not show this message again."
2 votes -
Poor Customer Service
Customer Service is awful. Online Chat agents will only help until they are stumped and then they hang up on you. Might be time to find a new product.
2 votes -
BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
2 votesHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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Comment on the shitness of adobe
Why the **** does everything have to go via your world beating in shitness website? Why can't I just 'export to Word' directly from the pdf? Pro not worth the money.
2 votes -
Pop-up What's news
This keep open the pop-up "What's news"
2 votes -
AdobeSign sucks
The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??
2 votesHello Paula,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:
- Where exactly in the process you are having issues
- The fields that are limited and you need
- Anything else that you consider helpful to us
Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save
Thanks,
Sign in Acrobat Web Team
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can't convert Word document to PDF
All I want to do is convert a Word document to a PDF, That has always been easy and free, but now your trying to make me buy an expensive package I neither want or need, Most annoying!!!!!
2 votes -
PDF to excel does not work
PDF file exported to excel is all garbled text!
2 votes -
Highlit text bug
There's like a bug or something, but everytime I highlight a word/phrase I have to click on the tool again to continue hightlighting
2 votesHi Valentina Fajardo,
Thank you for your feedback. Currently, whenever you highlight something, the tool is reset to the Select Tool. However, we have taken your feedback into consideration, and our team is actively working on addressing this issue as a top priority.
I will provide you with an update once the fix is available.
Regards,
Sahil Kapoor
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prepare form
prepare a form
2 votes -
Request e-signature does not work, Support non-existent
Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.
2 votesHello Gregory,
We are sorry that you are having trouble with this feature. Could you provide more information? For example:
- Steps where you encounter the issues in Acrobat Web page
- The file that you are trying to use
- Any error that might pop up on screen
Or any other information that you might deem important will really help us to resolve this issue.
Thanks,
Sign in Acrobat Web Team
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Does not print!!!!
How do I just print a displayed page in adobe acrobat? Why is this expensive program so complicated?
2 votesHi Everett Buck,
Sorry for the inconvenience caused. You can print a document using "Print this file" option available under triple dot menu in topbar. You can also use key-board shortcut "Ctrl+P" to do the same.
Regards,
Acrobat Web Team
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Very frustrating morning utilizing Adobe
Hello,
I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my…2 votesHello Jill,
We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.
Thanks,
Sign in Acrobat Web Team
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New Adobe Sign Interface is Horrible
Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.
2 votesHello,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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