5268 results found

1. WORST Customer service

   had the WORST, SLOWEST time with chatbot. TERRIBLE tool. TERRIBLE customer service. Where is the phone number? Buried so deep it doesn't even exist? Very unhappy customer.

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2. compress

   i tried to compress file but it is keep saying already compress .:(

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   Need Info  ·  1 comment  ·  Create PDF  ·  Delete…  ·  Admin →
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3. Lori Cobb

   Let me save my files to my server. I've always saved them to the server but now I can't. This won't work for me. It sucks, to put it plainly.

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4. Zahlungsbestätigung

   Ich habe am 3.3.24 per PayPal Abbuchung bezahlt. Wieso bekomme ich Zahlungsaufforderungen?

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5. Pro won't download

   I bought Adobe Acrobat Pro and it will not download from the link in the confirmation email. I get a error message.

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6. Combining pdfs is not working

   can not combine filed?

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   Need Info  ·  1 comment  ·  Combine files  ·  Delete…  ·  Admin →
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7. AI Assistant is not working - gives an error message

   AI Assistant is just saying "an error occurred". It doesn't work?

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8. Unintuitive and Unresponsive AI Assistant

   Hi, I was compiling a document on the Adobe webapp and wanted to encrypt it. But I could not find a button to do so from the editing screen (I know we can go back to home then to edit and encrypt from there). But I thought it'd be more convenient to be able to do so from the editing screen too. So I asked the 'AI Assistant' how to encrypt the document. The loading circle spun for >12 minutes without any output. It's not very intelligent. Or intuitive. If it had a connection problem or didn't understand the question it could just ask the user to rephrase instead of 'ignoring' the request. Please make it more intuitive.

   Hi, I was compiling a document on the Adobe webapp and wanted to encrypt it. But I could not find a button to do so from the editing screen (I know we can go back to home then to edit and encrypt from there). But I thought it'd be more convenient to be able to do so from the editing screen too. So I asked the 'AI Assistant' how to encrypt the document. The loading circle spun for >12 minutes without any output. It's not very intelligent. Or intuitive. If it had a connection problem or didn't understand the question… more

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   0 comments  ·  Upload and Organize files  ·  Edit…  ·  Delete…  ·  Admin →
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9. Price sensitivity

   High confidence that I will not subscribe to Adobe AI in addition to the pro account. I use OpenAI and will continue to use that. Therefore, I will look for another PDF reader and use that.

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10. Reduce price, permanently

    Cancellation fees combined with an overpriced subscription...Adobe needs to lower their prices if they want more users. Think about it: Raising prices will only mean less people can buy it. You can't make the price of bread a million dollars and expect the poor to buy it. No. Make the prices low, PERMANENTLY, and you'll get more users. That will offset the cancellation fee, and will overall ensure a smooth ride with Adobe, so we can focus on what matters most, instead of worrying about how to pay this $30 a month subscription. If I'm paying $30 a month for the all apps plan, and everybody still calls it overpriced, you need to lower it to keep everybody happy. Adobe has been under fire for overpriced subscriptions even for students. This simply can't be ignored anymore Adobe, so fix your prices, and give us what we rightfully deserve!!!!

    Cancellation fees combined with an overpriced subscription...Adobe needs to lower their prices if they want more users. Think about it: Raising prices will only mean less people can buy it. You can't make the price of bread a million dollars and expect the poor to buy it. No. Make the prices low, PERMANENTLY, and you'll get more users. That will offset the cancellation fee, and will overall ensure a smooth ride with Adobe, so we can focus on what matters most, instead of worrying about how to pay this $30 a month subscription. If I'm paying $30 a month for… more

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11. Too complicated to navigate

    I find doing simple things, like uploading my tax documents, and then emailing them to my accountant, too difficult to navigate.

    I don't use Adobe frequently so it takes me a long time to figure out a simple thing like sending documents

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    0 comments  ·  Share files  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyushi (Admin, Adobe) responded

    Hi Robert Lunder,

    
    

    To share a file, please follow: https://helpx.adobe.com/in/acrobat/using/sharing-pdfs.html

    
    

    Thanks,

    Ayushi

12. Adobe online DOESN'T WORK

    Stop charging for a product that you clearly haven't got the bugs ironed out of yet. Since being forced to use the online version to request e-signatures I haven't been able to get a reliable signature. Sometimes I can't send the request without first saving the pdf as a Word document and then saving the Word version back to pdf. Sometimes I have to "compress" the pdf by "printing" it first. Sometimes neither works and I have to start again and recreate the document from scratch with no guarantee I'll ever get a signature. And all of this is done just to send the signature request - half the time the signer ends up having to print, sign, scan, and email the document back to me anyway. Adobe Acrobat is glitchy at the best of times, but at least when the signature request feature was on my computer it worked "most" of the time.

    Stop charging for a product that you clearly haven't got the bugs ironed out of yet. Since being forced to use the online version to request e-signatures I haven't been able to get a reliable signature. Sometimes I can't send the request without first saving the pdf as a Word document and then saving the Word version back to pdf. Sometimes I have to "compress" the pdf by "printing" it first. Sometimes neither works and I have to start again and recreate the document from scratch with no guarantee I'll ever get a signature. And all of this is done… more

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    0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Cinthya,

    We are sorry you are having issues with the app. Our team will look into this and assess the mentioned problems as fast as possible.

    We appreciate that you took the time to give us your feedback, which is very valuable as it helps us know where improvements are needed.

    Thanks,

    Sign in Acrobat Web

13. Pond District Redevelopment feedback

    Please keep our green spaces and wetlands! The Willamette area is currently developing housing throughout our precious wetlands. We need to preserve the little natural spaces we have left!

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    Need Info  ·  AdminAyushi (Admin, Adobe) responded

    Hi Shelley Socolofsky,

    
    

    Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the specific issue you are facing while using Acrobat Web? Your input will greatly assist us in swiftly resolving the problem you're experiencing.

    
    

    Regards,

    Ayushi

14. Unable to load Terms of Service page

    Every time I try to read your Terms of Use, they vanish and are replaced with the Complete Your Account screen. This is completely unusable.

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15. I hate you

    You can stop ******* hijacking my browsing. I was reading a letter and you ****** it up without my consent. Go to ******* **** you miserable cretins!

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Robert

    
    

    Sorry for the inconvenience you faced. Can you please let us know the exact issue you faced while reading the document ? 

    
    

    Regards

    Mayank Sharma

16. Nil compression on file

    I used the compression tool on a file today to reduce 2 pages down to 1 page. Tried 3 settings - low, medium and high All three of the documents are exactly the same size. It would not allow me to try compressing a file that is already compressed. This appears to be a useless feature.

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17. Share

    Добрый день!
    Не удается создать ссылку для доступа.
    Все ошибки, о которых вы пишете - отсутствуют.

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Iryna

    
    

    Thanks for your feedback. Can you please share a screenshot of the issue you faced while accessing the shared link ? 

    
    

    Regards

    Mayank Sharma

18. 불편사항

    jpg 형태로 바로 다운로드할 수 있게 해주세요

    개별 zip 파일로 하니까 너무 불편해서 구독 취소하고 싶네요

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19. Have to click Resolve Comment multiple times

    In PDF shared reviews, we're having to click "revolve comment" multiple times for a comment to show as resolved

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Tim

    
    

    Thanks for your feedback. We're sorry for the inconvenience you faced while resolving a comment. We'll check this issue at our end.

    
    

    Regards

    Mayank Sharma

20. digital support was awful

    support today was awful

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