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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5457 results found

  1. Acrobat plan issue

    I cannot use PDF to Excel tool. Adobe wants to subscribe. But my plan lets me use the acrobat online services. Could you please solve the issue.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  2. Recipeints sign in order

    Under E-sign option, it would be good to have a popup to confirm if the a document needs to be signed by recipients in order. Recently we missed checking the option of recipients will sign in order and we had to cancel the agreement and send it again

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Harish Baskar,

    Thanks for your suggestion, we always take in consideration your comments, and we're glad that you let us know your thoughts about the web app.

    Again, thanks

    Sign in Acrobat Web Team

  3. ファイルを開くときにエラーメッセージが表示される

    以下のエラーメッセージが表示されます

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  4. Good improvements with flawed delivery stystem

    The new placement of text/signing boxes works well for completing documents electronically. The uploading and sending of those documents? Not working well. Takes 3 or more times sometimes of prepping a document, entering remarks, and trying to send before it actually gets sent out.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Covenant Insurance Agency LLC,

    We're sorry to hear that you're having a bad experience while sending the agreements. It was with a document in particular? We're gonna take care of it, and fix it as soon as possible.

    Thanks for lettings us know,

    Sign in Acrobat Web Team

  5. Text zone moves when releasing placement click

    When moving a text zone, releasing the click makes the zone move slightly down, as if it was "settling in" in a sort of 3D effect. While probably done on purpose to look cool, that makes it very difficult to precisely place text zones where wanted.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Léo Gillot-Lamure,

    We're sorry that you're having this kind of experience, and thanks for letting us know. Could you give us a little more details? How long have you been facing this issue? There are any steps or flow that you followed? This always happens?

    We're triaging this issue to resolve it the most quick as possible.

    Thanks again,

    Sign in Acrobat Web Team

  6. C

    HOW CAN CHANGE PDF PLS

    1 vote
    Need Info  ·  1 comment  ·  Export PDF  ·  Admin →
    How important is this to you?

  7. I thought combining files was free

    Article online indicates I can merge my documents for free. However when I click on the link I keep getting redirected to a screen that will only let me "sign" up for paid versions. Very disappointed.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  8. 500 Error, Download page not available

    I am clicking on "get your apps" and trying to download deskpop on my new computer. It just keeps giving me a "500 error, this page is not available. It has done this for the last two days. Please fix."

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. False advertising, its not free at all

    Its says its free so how come when I try to use it it takes me to a page where I have to subscribe? Is this just a way to get you in? What a waste of my time.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  10. 亂碼

    下載的檔案顯示亂碼

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  11. It just doesn't work

    Ok not even displaying files! why are you charging?

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Nicolas,


    Thank for reaching out and apology for the trouble. Our team has fixed the issue and the link should launch fine. Please let us know if you still face any issues.


    Regards,

    Acrobat web team

  12. Has somebody tested this app?

    Too many bugs... Error after error after error... come on! I hope you can check the log for my account, I'm not even gonna try to describe

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Nicolas,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and the link should launch fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

  13. Constantly getting error messages all evening 2024-03-12

    What is wrong with this platform - all it does is give error messages 2024-03-12

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Alma,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and app should work fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

  14. Can't backspace or delete message body

    Hi - I've noticed that the "Backspace" key nor the "Delete" key are affective when attempting to edit the message box prior to sending a document for signature. Makes this theing a type-writer, effectively... Please look into this!

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Drew Williams,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  15. Shortcut keys not working

    For months, I can no longer use shortcut keys (Ctrl+C) in Adobe Acrobat Pro. I have searched for resolutions, but nothing works. This is super frustrating.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Richard Liles,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  16. Auto created fields will not be deleted

    Fields have been created for me but some are not actually places for the signer to enter information, and when I click "Delete Field", the field will not be deleted/removed. So I have to go back to the old version which is frustrating.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Annie Boehnen,
    Thanks for keep giving us feedback. We are triaging your issue and are gathering more information to understand the problem better. Thanks for your patience. If there's any other topic, issue or problem, let us know.

    Thanks,

    Sign in Acrobat Web Team

  17. Poor customer experience and extortion

    The acrobat product does not really work. There is way too much latency in network for this product to be useful. It takes way too much time. I tried once. Paid for another 6 or so months when not using the product because of lack of usefulness. On top of that I learned Adobe requires a cancellation fee worth around 3 months of subscription. Very poor customer experience, I would actively advise anyone to not use this very poor service, that hits you with cancellation fee. Very poor!

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  18. Website and functionality not working

    Website not working, it says "Unable to display Recent files. Please check later." Not able to view uploaded document. I recheck my connection as well but progress bar is running without any output.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  19. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  20. Terrible

    I pay $20 per month for a fragmented, scewed up process that i expected to be seamless within my operating system. Fix it or I will do everything within my power to get rid of Adobe.
    Extremely frustrating.
    Please pass onthe comment to the U of Phoenix MBAs that are running the company.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
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