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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5450 results found

  1. I thought combining files was free

    Article online indicates I can merge my documents for free. However when I click on the link I keep getting redirected to a screen that will only let me "sign" up for paid versions. Very disappointed.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  2. 500 Error, Download page not available

    I am clicking on "get your apps" and trying to download deskpop on my new computer. It just keeps giving me a "500 error, this page is not available. It has done this for the last two days. Please fix."

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. False advertising, its not free at all

    Its says its free so how come when I try to use it it takes me to a page where I have to subscribe? Is this just a way to get you in? What a waste of my time.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  4. 亂碼

    下載的檔案顯示亂碼

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  5. It just doesn't work

    Ok not even displaying files! why are you charging?

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Nicolas,


    Thank for reaching out and apology for the trouble. Our team has fixed the issue and the link should launch fine. Please let us know if you still face any issues.


    Regards,

    Acrobat web team

  6. Has somebody tested this app?

    Too many bugs... Error after error after error... come on! I hope you can check the log for my account, I'm not even gonna try to describe

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Nicolas,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and the link should launch fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

  7. Constantly getting error messages all evening 2024-03-12

    What is wrong with this platform - all it does is give error messages 2024-03-12

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Alma,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and app should work fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

  8. Can't backspace or delete message body

    Hi - I've noticed that the "Backspace" key nor the "Delete" key are affective when attempting to edit the message box prior to sending a document for signature. Makes this theing a type-writer, effectively... Please look into this!

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Drew Williams,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  9. Shortcut keys not working

    For months, I can no longer use shortcut keys (Ctrl+C) in Adobe Acrobat Pro. I have searched for resolutions, but nothing works. This is super frustrating.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Richard Liles,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  10. Auto created fields will not be deleted

    Fields have been created for me but some are not actually places for the signer to enter information, and when I click "Delete Field", the field will not be deleted/removed. So I have to go back to the old version which is frustrating.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Annie Boehnen,
    Thanks for keep giving us feedback. We are triaging your issue and are gathering more information to understand the problem better. Thanks for your patience. If there's any other topic, issue or problem, let us know.

    Thanks,

    Sign in Acrobat Web Team

  11. Poor customer experience and extortion

    The acrobat product does not really work. There is way too much latency in network for this product to be useful. It takes way too much time. I tried once. Paid for another 6 or so months when not using the product because of lack of usefulness. On top of that I learned Adobe requires a cancellation fee worth around 3 months of subscription. Very poor customer experience, I would actively advise anyone to not use this very poor service, that hits you with cancellation fee. Very poor!

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  12. Website and functionality not working

    Website not working, it says "Unable to display Recent files. Please check later." Not able to view uploaded document. I recheck my connection as well but progress bar is running without any output.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  13. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. Terrible

    I pay $20 per month for a fragmented, scewed up process that i expected to be seamless within my operating system. Fix it or I will do everything within my power to get rid of Adobe.
    Extremely frustrating.
    Please pass onthe comment to the U of Phoenix MBAs that are running the company.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  15. Acrobatのreview機能(Web)のフィードバック

    カタログなどのコンテンツを数人でチェックする際に使わせていただいてます。

    解決済みのコメントも
    プレビュー上にも図示されていてほしい

    または表示させるかどうかを作成者が選べるようにしてほしい。

    アップデートが頻繁にあり、とても使いやすくなっていってます！

    1 vote
    Resolved  ·  0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  16. Extract pages BROKEN

    WTF happened to extract pages?

    When I try to do this I'm taken to this unhelpful URL:
    https://acrobat.adobe.com/link/acrobat/organize-pdf/

    It amazes me how often you all fix things that aren't broken and in the process break them.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Missing Signatures, No Technical Support Available

    My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kirk Foster,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  18. Copy and paste

    There used to be the ability to copy and paste a message into the message box, but now you have to type it in and if you make a mistake, it won't let you backspace or delete it to correct the mistake.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  19. Signatures Not on Lines since Update

    Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kelly Simms,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  20. Fill & SIgn option not working

    FIll & Sign option is not working

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

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