11932 results found

1. Complete in Any Order option for 'Anyone' assigned fields

   There needs to be an option to assign fields to 'Anyone' on a multi-signer 'Complete in Any Order document'. Acrobat allows you to choose both options but the result comes back as a ghost check box or blank spot where a field should be. After a couple of days of trouble shooting and requesting assistance from Adobe, it isn't a feature available. But it is? The error that comes up is "There are fields in the agreement that are not assigned to a specific recipient. When recipients participate in any order these fields are not available for filling." Can they be available for filling? I understand compiling the separate documents sent to multiple signers wouldn't make sense if multiple people checked the same boxes. But then REMOVE the 'Anyone' assignment option on 'Complete in Any Order' please.

   A solution for this frustration: I suggest an option to edit multiple check boxes and fields at once to be able to assign them faster? NOT one at a time.

   There needs to be an option to assign fields to 'Anyone' on a multi-signer 'Complete in Any Order document'. Acrobat allows you to choose both options but the result comes back as a ghost check box or blank spot where a field should be. After a couple of days of trouble shooting and requesting assistance from Adobe, it isn't a feature available. But it is? The error that comes up is "There are fields in the agreement that are not assigned to a specific recipient. When recipients participate in any order these fields are not available for filling." Can they… more

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   0 comments  ·  Fill & Sign  ·  Edit…  ·  Delete…  ·  Admin →
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2. Acrobat reader is leaving temp font (F@XXXXX) behind which is leading to weird characters in our oracle application

   When users are printing with acrobat reader then the Arial font is getting substituted by a Z@XXXXX tmp font which is located in C:\Users\xxxxxxxxx\AppData\Local\Temp\acrord32_sbx.
   Our oracle JDE application is referring to a font family with Arial as leading one and this will finally give weird characters in our JDE screens.
   We would like development team of Adobe to verify why those temp fonts are left behind because they are locked and we can not delete them. Only a restart of the pc will disconnect the temp font and then we will be able to delete them.
   Some articles were pointing to the font cache file but removing that is not helping either.

   When users are printing with acrobat reader then the Arial font is getting substituted by a Z@XXXXX tmp font which is located in C:\Users\xxxxxxxxx\AppData\Local\Temp\acrord32_sbx.
   Our oracle JDE application is referring to a font family with Arial as leading one and this will finally give weird characters in our JDE screens.
   We would like development team of Adobe to verify why those temp fonts are left behind because they are locked and we can not delete them. Only a restart of the pc will disconnect the temp font and then we will be able to delete them.
   Some articles were pointing… more

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3. Bug: Shared comments appear deleted for some, not at all for others. Cannot retrieve.

   Using Share for Review on DC, with several reviewers. I, the owner, made 2 comments. The next day 2 colleagues (A and B) tell me they have commented. I open and see nothing. At 5 am I get an email from Adobe that 1 commenter (B) made 40 comments. I look again and see nothing, and realize there is a problem. Commenter A shares a screenshot of her view in a browser, and it shows "[owner] deleted this comment 13 hours ago". I never deleted any comments, and there seems to be no way to view or retrieve deleted comments. Security issue or major glitch? The commenters are clients, so this is creating a real issue for me.

   Using Share for Review on DC, with several reviewers. I, the owner, made 2 comments. The next day 2 colleagues (A and B) tell me they have commented. I open and see nothing. At 5 am I get an email from Adobe that 1 commenter (B) made 40 comments. I look again and see nothing, and realize there is a problem. Commenter A shares a screenshot of her view in a browser, and it shows "[owner] deleted this comment 13 hours ago". I never deleted any comments, and there seems to be no way to view or retrieve deleted comments.… more

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   0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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   Need Info  ·  Admingaurav2 (Admin, Adobe) responded

   Dear Customer.

   Thanks for reaching out to us. We are working at our best to resolve your issue. Meanwhile could you please help us with the below info.

   1. Are you also not able to see the comments on Web(Browser)
   2. Issue appears for specific file or on every files.
   3. Also facing any error while posting comments.
   4. Also please check if any filter is enabled in Shared file to show only specific comments.

4. need to force users to use multifactor authenication on their account.

   as accout admin on a enterprise account with enterprise ID users, i need users to use multifactor authenication found on the securty and setting pages on their adobe.com login. I need to create accounts that force them to do this or at very least get a a report on the status and whqt authenications are set-up. using federated id's is not an option

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5. need report on who has implemented authentication on their company adobe account.

   i need to show who has this implemented.

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6. bug

   Adobe Acrobat bug
   I have been experiencing this bug in two of my laptops and I cant find a way to fix this. When using fill and sign, my text disappears randomly and I find this texts on different pages of the pdf. It is very frustrating as this bug has been happening to me for a year now.

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7. Reading preferences

   Under Reading Preferences, "Screen reading options", there should be an option to "Do not read pages". Right now we only have 3 options available (please see screenshot).

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8. Font list incomplete for editing text. Styles missing

   Acrobat's Font menu does not show all styles of installed fonts, particularly with Mac .ttc fonts (e.g. Helvetica Neue, Avenir) making it impossible to do spot edits.

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9. Crop tool selects outside the white work area

   for system information see system.txt
   when i select the crop area against the gray border i get a black line in the print as if 2 a 3 pixel from outside the white work area are selected.
   its imposable to eyeball a this because the print/pdf is 130cm x 400cm.
   older versions never had this problem
   for a photo please see https://community.adobe.com/t5/acrobat/crop-tool-bug/m-p/12338038#M326132

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10. Missing filters from the webpage "In Progress" Waiting for you" "Completed" and "Templates"

    Missing filters from the webpage "In Progress" Waiting for you" "Completed" and "Templates"

    Currently have to sign into webpage to get real clarity on what's going on.

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11. Closing tabs

    When multiple tabs are open, I would like to have a feature to "Always close single tab", when the main "close" is clicked. Currently, it shows "Always close all tabs"

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12. ** Bug Report ** I can't display all my folders and files in OneDrive

    I have folders on OneDrive that contain many folders and files. For example, I have a folder with 316 items in it. When I access it via Arcobat, I don't see everything. Using my example, I have 302 folders. When I go to File -> Open, select OneDrive and drill into that folder, I can list the first 200 folders and it stops at the bottom of the Open window. It won't display anymore. The same is true when I open a folder that has a mix of folders and files, it stopped listing after 199 items. Any way around this? This is happening on two different PCs so it's not tied to a particular PC. I used Acrobat on one of the PCs for a long time without this issue, but I switched Plans so I de-installed and re-installed Acrobat and now have the problem. The other PC, a laptop, I tested the scenario and got the same problem. I'm running the latest version of Acrobat DC - 21.005.20060

    I have folders on OneDrive that contain many folders and files. For example, I have a folder with 316 items in it. When I access it via Arcobat, I don't see everything. Using my example, I have 302 folders. When I go to File -> Open, select OneDrive and drill into that folder, I can list the first 200 folders and it stops at the bottom of the Open window. It won't display anymore. The same is true when I open a folder that has a mix of folders and files, it stopped listing after 199 items. Any way around… more

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13. Acrobat Pro Mac 2017 classic: Combined pages got mixed up (sometimes); Bug? - Acrobat Pro 2020 Mac is dead slow.

    We use Acrobat Pro 2017 Classic on MacOS High Sierra. Before the school holidays, we bought a license for Acrobat Pro 2020 Classic that is installed on the same machine.

    We mainly use Acrobat to OCR screenshots and combine them into one PDF. Such a PDF contains between 40 and 200 OCRed pages. Sometimes we use TIFF, sometimes we use PNG as source images that need to be "PDFed".

    The workflow is this:
    1- Combine source images into one PDF in Acrobat Pro
    2- Crop borders of each page in Acrobat
    3- Export each page to a directory as a separate pdf file (1)
    4- Close (and discard) combined PDF
    5- Batch OCR each PDF file in source folder and save the OCRed pdf page in another directory
    6- Combine OCRed PDF into one PDF
    7- Safe PDF

    (1) We do this because we discovered that the OCRed results are better when we ask Acrobat to OCR page by page instead of per multi-page document. Next to this Acrobat has a limit of OCRing 500 pages.

    Now that we have Acrobat Pro 2020, we noticed that Acrobat Pro 2017 sometimes mixes up page order. Source images normally have a number like IMG0626.PNG, IMG0627.PNG, IMG_0628.PNG, etc.

    The error in Acrobat 2017

    This mixup error happens in workflow step 1 when source pages are combined into one PDF in Acrobat Pro. It doesn't matter if we import PNG of TIFF files. The error remains.
    In the test set of 46 pages, pages 24 and 25 are swapped. In larger file sets there can be several spontaneous mixups of pages.

    Q: Are the sources pages correctly sorted (so page 24 and page 25 are not swapped)?
    A: yes. Page 24 and 25 are NOT swapped in the source directory. They are sorted as expected.

    Q: Will the same error happen when I replace the file names of the PNG of TIFF files by a sequence number nnn so we get 001.PNG, 002.PNG, 003.PNG?
    A: yes

    Q: Will the same error occur when I turn toggle bookmark creation when combining?
    A: yes

    Q: When you combine the OCRed pages back into one PDF, does the mix up happens there also?
    A: no

    Acrobat 2020 is dead slow combining a pdf (compared to Acrobat 2017). Is it caused by a bug?

    Importing a 85MB PNG file takes 3 to 4 seconds per page in Acrobat 2017. In Acrobat 2020 it takes 10 to 11 seconds.
    Importing that same source file of about 100MB in (uncompressed) TIFF takes 3 to 4 seconds In Acrobat 2017. In Acrobat 2020 it takes 14 to 16 seconds.
    Combing PDF files goes fast in both Acrobat Pro releases.
    In both cases Acrobat Pro is installed on the same Mac Pro 2010 running High Sierra on a 1TB SSD disk with plenty (+/- 30%) of free storage. I did reset my Adobe preferences as suggested in the Adobe Acrobat forum.

    I really hope that a bug is causing Acrobat Pro 2020 Classic for taking its time to combine source images to a PDF.

    OCRing

    What seem to go faster is OCRing in Acrobat 2020 compared to Acrobat 2017 when OCRing to editable text and images. OCRing the same set in Acrobat 2017 takes about 32 to 52 seconds. In Acrobat 2020 it takes about 11 to 20 seconds. To be OCRed text language is Dutch.

    Rare crash of Acrobat Pro when OCRing

    Another error that result in a crash of Acrobat Pro is that it fails to OCR a page. It simply crashes. My source pages have a border that I crop away before OCRing. In most cases when I keep the border at a page Acrobat Pro crashes, Acrobat Pro is -- in most cases -- able to OCR the page.

    This is a rare crash. I did not yet come to a page so I can test it in both Acrobat Pro 2017 and 2020 to see if this is a bug related to one or both versions of Acrobat Pro.

    I am happy to provide the support team the test set that I used (compressed to a 173MB ZIP file). Unfortunately it contains copyrighted material so I can't attach it just to this ticket.

    We use Acrobat Pro 2017 Classic on MacOS High Sierra. Before the school holidays, we bought a license for Acrobat Pro 2020 Classic that is installed on the same machine.

    We mainly use Acrobat to OCR screenshots and combine them into one PDF. Such a PDF contains between 40 and 200 OCRed pages. Sometimes we use TIFF, sometimes we use PNG as source images that need to be "PDFed".

    The workflow is this:
    1- Combine source images into one PDF in Acrobat Pro
    2- Crop borders of each page in Acrobat
    3- Export each page to a directory as a… more

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14. Document Cloud Audit Logs

    A logging feature similar to messages traces in offices365 with retention policies.

    If a sensitive document is shared with an external party we want to know what was shared, when it was shared, and to who it was shared. Ideally this information would be store based on the companies retention policies (10 Years, 5 Years, etc.)

    Would also be nice to have an eDiscovery function as well similar to O365

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15. Las Vegas wants PDF drawings with no layers. Can you make this a simple command.

    Las Vegas (clark county) wants PDF drawings with no layers. Can you make this a simple command.

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    0 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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16. The State of Florida wants PDF drawings with no layers. Can you make this a simple command.

    The State of Florida wants PDF drawings with no layers. Can you make this a simple command.

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17. Adobe creator for Windows MS EDGE

    allow Adobe to create or convert webpage into PDF file by permitting "extension" icon to be added in MS Edge

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18. Control Auto-Update version - Auto update to a version number.

    Currently versions of Adobe Acrobat suite have 2 forms of updates.
    Manual and Auto.
    Unfortunately on the auto update, Minimal controls exist. So corporate users have to either deploy a server to host all auto updates and publish as they become available. OR accept that the latest version will be applied immediately as they become available.

    The hosted server, is an option, but will put further pressure on VPN's as users are most likely to work in a hybrid home/office environment.

    What would be useful is borrowed from googles approach with Chrome, where a simple policy or registry key can be applied via GPO to indicate the MAXIMUM installed version for auto updated.

    This would mean administrators can:
    Deploy to production - 21.01
    Deploy to test - 21.05
    and control the release cycle by simple GPO adjustment.

    The other choice has too many risks, which is the current behaviour, to deploy a version (for example 20.05) and turn on auto updates at specific points of the month. On continuous updates, that means disabling the updater and will mean new built machines may stay STUCK on initial 20.05 release for a test cycle, rather than going to the last ACCEPTED build.

    Currently versions of Adobe Acrobat suite have 2 forms of updates.
    Manual and Auto.
    Unfortunately on the auto update, Minimal controls exist. So corporate users have to either deploy a server to host all auto updates and publish as they become available. OR accept that the latest version will be applied immediately as they become available.

    The hosted server, is an option, but will put further pressure on VPN's as users are most likely to work in a hybrid home/office environment.

    What would be useful is borrowed from googles approach with Chrome, where a simple policy or registry key can… more

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19. Creating tabs and choosing file and vertical tabs

    Please introduce tabs in Adobe reader DC so that when we click the new tab button , it should open a OPEN dialogue and let user select file and open it in new tab . This would be really useful and adding vertical tabs and grouping tabs to it makes it even more attractive to use . For example , If i have 10 PDF open and 5 of them is my studies , I can create a group and put those 5 in the group and when i click on it , the files list can expand like normal.

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20. Override Creator's view preference

    A user's viewing preference should be able to override the creator's preference. I should not have to adjust my zoom preference every single time I open a new document or even select a new page from the bookmarks menu. The creator choosing a micro 43% zoom standard is stupid and forcing the reader to go through a bunch of extra unnecessary steps when you could just make the user preferences override those of the creator in terms of viewing formatting.

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