11822 results found

1. Ditch the 2023 User Interface in Acrobat

   There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:

   1. Swapping left and right-hand panels for no reason. This does not improve anything for users. It just forces users to change everything about how they work in Acrobat every workday.

   2. Functions are indicated by random icons. In the 90s, we learned that icons in software and websites don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.

   3. The left panel is permanently positioned on the screen and obscures part of the document below. Seriously Adobe, WTF.

   4. The entire menu/panel system can't be customized, moved, or docked. Another WTF.

   5. Hamburger menus (those obscure 3 horizontal lines) are used on mobile interfaces to collapse menus. They are totally unnecessary and inappropriate on desktop interfaces — where working people spend most of their time working. Give people real menus with real names. "Menu" is not accurate, either. What is the name of the other menu to the right? Menu 2? Cheeseburger Menu?

   6. The new interface is inaccessible for those with disabilities who use assistive technologies, especially screen reader users. Adobe has seriously violated its VPAT with governments and corporations worldwide who are required by law to provide accessible work environments and tools.

   7. Grey on Grey is not an accessible color scheme. Can't tell if some icons are active or disabled. Those with low vision can't discern the icons.

   8. Digital signatures, Document Cloud (where Adobe stores your files by default), subscriptions, OCR, file creation, file combining, and accessibility all have reported major problems for the past few years...but rather than fix these critical problems, money was instead spent on rearranging the deck chairs on the sinking Titanic.

   As long-time PDF consultants, my firm has found that the majority of customers are professionals who use Acrobat for their jobs. These are not "casual" users working on their smartphones. They are using desktops/laptops with full screens, not mobile devices to do their jobs. And they work with PDFs a lot.

   They have developed actions and scripts to automate processes on dozens, hundreds, and even thousands of PDF files every day. These industries include print, prepress, graphic design, accessibility & remediation, accessible forms, variable forms, variable printing, data validation, financial institutions (think of all those bank statements every month!), health care, investment and finance, and manufacturing.

   Dramatic GUI changes like 2023's completely change how these automated processes work...if they still work at all.

   The cost to these industries to correct the now-broken processes — brought on by Adobe's whimsical, untested design idea — is appalling. If I was a major corporation hit by this unnecessary expense, I'd ban Adobe products from my company and look for another PDF vendor.

   There are now many reputable competitors to Adobe Acrobat: See:
   — https://www.tomsguide.com/best-picks/best-pdf-editors
   — https://www.techradar.com/best/pdf-editors
   — https://www.pcworld.com/article/407214/best-pdf-editors.html

   Calling this Acrobat's "Modern Viewer" is a form of gaslighting Adobe customers. It's not modern at all — 30 years ago, using icons failed in software and web interfaces, and it's failing again with Acrobat 2023. Sometimes retro isn't good, especially retro user interfaces. Please don't attempt to bring back disco, old-fashioned 20 inch TVs, polyester suits, rotary phones and VHS tapes as being "Modern," too.

   Ditch this "Modern Viewer" and instead give us a working tool to get our jobs done.

   1. Revert the interface back to what it was.

   2. Fix Acrobat's bugs. There are so many!

   3. And improve the accessibility for those with disabilities (who can't get to the Comments panel, Bookmarks panel, understand what and how much is redacted, make edits or change the content, scale/enlarge the interface, nor sign a PDF).

   For those still reading this, users can revert to the old interface for now (August 2023).
   — Windows: Hamburger Menu / Disable New Acrobat
   — Mac: View Menu / Disable New Acrobat

   I have no idea who long Adobe is going to let us revert to the "real" interface.

   There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:

   1. Swapping left and right-hand panels for no reason. This does not improve anything for users. It just forces users to change everything about how they work in Acrobat every workday.

   2. Functions are indicated by random icons. In the 90s, we learned that icons in software and websites don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.

   3. The left panel is permanently positioned on the screen and obscures part of the document… more

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   Need Info  ·  617 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. mouse wheel scrolling

   Mouse wheel scrolling no longer works on default right side task area. It had worked, but no longer does.

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   Resolved  ·  23 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. New Acrobat: Wish List for a Better Interface

   What users need in the new interface...

   Fellow users, please add or vote up the features that are most critical for you.
   (Interface-related only, not new features or utilities.)

   ONE:
   A totally customizable set of toolbars — left, right, top, and bottom of the application window, and also on a side monitor.

   — User determines which toolbars are visible.

   — User can dock or float them anywhere, including on a second monitor that's outside the application window.

   — User chooses which tools are in each toolbar.

   — User chooses whether each tool/utility is represented as an icon only, icon + text label, or text label only.

   — Let the user develop a custom toolbar with the individual tools they use most often, and let them dock or float it anywhere on their computer screen. The majority of professional users use 5-10 tools regularly and not an entire tool panel.

   — Allow all panels / toolbars to be resized to fit the user's screen and needs.

   — User can save this setup as a custom workspace that can be reset, changed, and re-selected whenever the user needs to do so. (See Adobe InDesign as a model for this very helpful feature. See https://helpx.adobe.com/indesign/using/customizing-workspace.html and https://helpx.adobe.com/indesign/using/workspace-basics.html#Workspaceoverview)

   — And make it easy for users to create their own custom workspace. K I S S.

   Note: Adobe, when YOU determine which tools are in each panel, you prevent users from having ALL the tools they need for their tasks, and also make it more difficult to get to the specific tools they need.

   Example that fails in the new interface: having only the Comments panel or Page Thumbnails panel open at a time on the right side prevents people from efficiently editing PDFs. The problem isn't really that you moved left-side panels to the right and vice versa — it's that some pairs of tool panels can't be open simultaneously.

   TWO:
   Make the program fully accessible to all users...
   — Whether they have a disability or not.
   — Whether they use an assistive technology or not.
   — Whether they're on a full-screen monitor or small mobile screen.
   — Whether they have a touch screen or not.

   — Allow the user to control the color and contrast of the interface: dark mode, light mode, medium, black/white icons, and hi-contrast (for those with low vision or reading disabilities). Many of the colors you've chosen are not fully visible to those with various forms of color blindness and low-vision.

   Note: Thank you for darkening them in recent updates. That helped.

   — Allow the user to set the size of icons, labels, dialogue boxes, menu titles, and adjustment points.

   — Let users set the text size of comments in the Comments panel. People on high-resolution monitors (used by most professionals) and those with vision and reading disorders can't read the comments easily enough. Let comment text scale up and down as the user needs.

   — Hamburger menus (3 horizontal bars in the upper left) are NOT fully accessible to those with vision and mobility disabilities. Give users a choice of whether to have them in the interface or use traditional drop-down menus with text labels. Hamburger menus are best on mobile small screens; but they are cumbersome and clumsy on full-size monitors which are used by professionals in their daily jobs.

   — Redesign some of the tool icons, especially those that are confusing (see attached screen capture). Consider removing some of the icons: there are too many to sort through quickly, too many that are esoteric with undecipherable icons. Text labels can be faster to recognize and translate across all cultures.

   — Make every menu and toolbar accessible via the keyboard.

   — Bring back keyboard shortcuts for zoom in/out and paging. And let the user arrange where their icons are located on the screen.

   THREE:
   Fewer pop-ups.
   Please!

   — Once the user has viewed a pop-up, let them permanently close it.

   — And stop re-popping the pop-ups after each upgrade.

   FOUR:
   Clean up, minimize, and redesign the user preferences section.

   It's overwhelming. Confusing. Poorly designed.

   FIVE:
   The default interface should be the "classic" version, not the "new experience" — at least until you rework it sufficiently and the user makes the choice to move to the new version.

   — When installing a program update, warn the user that there's a new interface and let them choose whether to use the new one or keep the classic.

   — When installing an update, retain the user's custom workspaces, tool panels, and preferences.

   — And keep the option to Disable New Acrobat.

   Thank you for listening to us customers!

   And tap into the experts on the Acrobat prerelease/beta team. Most of us have worked with Adobe for decades and have helped develop the program since its its inception. Many of us teach Acrobat across many industries and know what customers easily grasp or stumble over. Some of us are professional UX/UI designers. And we know what customers need this powerful tool to do for them.

   What users need in the new interface...

   Fellow users, please add or vote up the features that are most critical for you.
   (Interface-related only, not new features or utilities.)

   ONE:
   A totally customizable set of toolbars — left, right, top, and bottom of the application window, and also on a side monitor.

   — User determines which toolbars are visible.

   — User can dock or float them anywhere, including on a second monitor that's outside the application window.

   — User chooses which tools are in each toolbar.

   — User chooses whether each tool/utility is represented as an icon only, icon +… more

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4. Your new version is a POS.

   Your new version is a POS. Why do you guys come up with this ****? I can't find ANYTHING. The old version was fine. Please FIRE the lead developer of this new version.

   26 votes

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5. bring back old interface

   Please bring back the old interface. Where is the File menu? So I can Save As under a new name instead of overwriting the current file? How the **** do you ***** something so simple up so badly?

   25 votes

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6. AI Assistant

   AI Insanity!

   Provide a verifiable way to completely remove AI Assistant in Adobe Reader. I do not want an AI anything capturing any financial or other privacy related documents and processing them in the cloud, especially in Beta form. Most users will not read to the point of understanding the cloud aspect of this. This is a ridiculous and even dangerous function to offer, promote and even present to the general user.

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   3 comments  ·  Generative AI  ·  Delete…  ·  Admin →
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7. New Display is HORRIBLE

   New layout for Adobe is horrible!
   Why did Adobe change something that wasn't broken?
   All of the icons/buttons used to be along the top ribbon of the screen and now there's some on the left, some on the right and some on the top. And now I can't even find some (for example insert text box and take a snapshot) that I use constantly.
   I had everything customized as I use Adobe constantly in my job and now this is causing me a lot of unnecessary stress.
   Adobe should offer their customers the option of reverting back to the old display.

   New layout for Adobe is horrible!
   Why did Adobe change something that wasn't broken?
   All of the icons/buttons used to be along the top ribbon of the screen and now there's some on the left, some on the right and some on the top. And now I can't even find some (for example insert text box and take a snapshot) that I use constantly.
   I had everything customized as I use Adobe constantly in my job and now this is causing me a lot of unnecessary stress.
   Adobe should offer their customers the option of reverting back to the old… more

   80 votes

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8. Get rid of prompts to use Generative AI

   I am annoyed and distracted by the constant prompts to use Adobe's Generative AI feature. I do not want this feature. I have disabled the feature. But I still see a brightly colored button advertising it every time I open Adobe. What is worse, when I try to do a simple search, I get another prompt encouraging me to use Generative AI. I already pay $20/month for Acrobat. I should not have view ads on software I am paying for. But Adobe repeatedly forces me to view what is essentially an ad for an feature I do not want. It's distracting and interferes with my work. There should be an option for users to disable AI, after which we can simply use the software to read documents and get our work done without any pop-ups or notifications.

   I am annoyed and distracted by the constant prompts to use Adobe's Generative AI feature. I do not want this feature. I have disabled the feature. But I still see a brightly colored button advertising it every time I open Adobe. What is worse, when I try to do a simple search, I get another prompt encouraging me to use Generative AI. I already pay $20/month for Acrobat. I should not have view ads on software I am paying for. But Adobe repeatedly forces me to view what is essentially an ad for an feature I do not want. It's… more

   64 votes

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9. AI Assistant

   Get that damned AI Assistant button OFF the top of my screen! It keeps popping up right over top of the scroll bar, making it impossible to quickly advance through the first page of a document -- right when all the introductory material I want to skim past is there. Why can't this thing be removed or disabled? The last thing I need is a summary made by a bot with the intelligence of your average high-schooler. This is the most annoying software add-on since "Clippy".

   45 votes

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10. AI assistant

    Hi. Can the pelicans that manage the programming department at Adobe, please let the programmers stop concentrating on useless rubbish like the 'AI assistant' (I don't need assistance reading PDFs in your mediocre program and I definitely don't need help from 'AI') and instead do some work on things like making the 'convert to XLS' feature actually work, rather than crashing the program every time I try to use it.

    19 votes

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11. AI Assistant (beta) button

    Please give an option to EASILY get rid of the AI Assistant (beta) feature. Ever since installing the latest update, my Acrobat Pro runs SUPER slowly. I don't actually need AI to read documents. I do need Acrobat to be able to scroll without freezing constantly. Otherwise, what's the point of paying for Acrobat when there are tools that scroll perfectly fine for free?

    The new UI is fine otherwise, but I had to disable it (View > Disable new Acrobat) just so I could scroll through documents without Acrobat freezing constantly since you added that AI Assistant feature.

    56 votes

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12. If a line break is entered in the annotation, it will appear as a Missing Glyph.

    Steps to reproduce the issue
    1. Open any document.
    2. Enter annotations and several line breaks.(Apply Japanese fonts)
    3. Remove the selection from the annotation we have entered.
    4. Missing glyphs appear at line break positions.

    Environment
    Windows11 Acrobat(Reader) version.24.002.21005

    Expected result
    Unnecessary glyphs are not displayed at line break positions.

    Observed result
    Missing glyphs appear at line break positions.

    see also below community post:
    https://community.adobe.com/t5/acrobatフォーラム-discussions/テキストボックスで改行が文字として表示されてしまう/td-p/14807959?profile.language=ja

    日本語の記述
    注釈に改行が入力されると「ミッシンググリフ」が改行位置に表示される。

    この問題を再現する手順
    1.任意の文書を開きます。
    2.注釈を入力し、改行する。
    3.入力した注釈から選択範囲を外す。
    4.改行位置にミッシンググリフが表示される。

    使用環境
    Windows11 Acrobat(Reader) version.24.002.21005

    期待される結果
    改行位置に不要なグリフが表示されない。

    実際の結果
    改行位置に不要なグリフが表示される。

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    14 votes

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13. VERY UNHAPPY WITH USER INTERFACE CHANGE

    hi,

    i recently had a forced update on adobe acrobat 23.008.20470. and i am extremely unhappy with the user interface changes. driving me nuts. put that **** back the way it was. now i have a bar thats taking up a large portion of the right side of my screen all the time. i can't put the buttons i want along the top only. i'm having difficulty getting my text format options to save. i double click on a text to move it and the text just highlights, it doesn't bring up the move cross. i cant even select the current text at all to even delete it or edit it. it just keeps drawing a line of the text. i'm super ******. i'd disable the automatic update if i could but its controlled by IT. very disappointed in this update. put it back, undo it completely it was fine before.

    hi,

    i recently had a forced update on adobe acrobat 23.008.20470. and i am extremely unhappy with the user interface changes. driving me nuts. put that **** back the way it was. now i have a bar thats taking up a large portion of the right side of my screen all the time. i can't put the buttons i want along the top only. i'm having difficulty getting my text format options to save. i double click on a text to move it and the text just highlights, it doesn't bring up the move cross. i cant even select the… more

    69 votes

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14. This is the worst update

    Today's update is horrible -- it's a big, ugly mess. I can't find anything, the icons are tiny and all of my settings are gone. Please change it back and stop resetting settings with each update.

    Users -- go to File and then down to "Turn off New Adobe" to get rid of the new, horrible layout

    164 votes

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15. Windows 11 taskbar uncombined

    Strange behavior on Windows 11 taskbar when uncombined. As you can see in the attached video, the Adobe Acrobat icon is duplicated when shifting the windows to another monitor and stays like that until I close the app and open it again.
    It becomes very annoying when opening many files such as 5 or more. The taskbar will be full of Acrobat.

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    31 votes

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16. 24.002.21005 Font read bug from PDF-Printer

    With the latest update, not all PDF files are displayed correctly.
    Problem occurs with me and our end customers under Windows.
    The fonts are no longer displayed correctly in terms of character spacing and font size.
    The same PDF files worked before the update and continue to work in other programs for displaying a PDF.
    The EDocPrintPro PDF printer is used in my case, but I cannot rule out that other PDF printers are affected.
    In my example in the appendix I have inserted test data and assigned a different available font to each text. The problem occurs with most fonts. Unfortunately, Arial is also affected.
    It can also be quickly adjusted via Word if a text is written there and then created via the PDF printer.

    With the latest update, not all PDF files are displayed correctly.
    Problem occurs with me and our end customers under Windows.
    The fonts are no longer displayed correctly in terms of character spacing and font size.
    The same PDF files worked before the update and continue to work in other programs for displaying a PDF.
    The EDocPrintPro PDF printer is used in my case, but I cannot rule out that other PDF printers are affected.
    In my example in the appendix I have inserted test data and assigned a different available font to each text. The problem occurs with most… more

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    10 votes

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17. POP UPS

    STOP THE POP UPS!!! EVERY TIME!!! WE GET IT, YOU HAVE NEW FEATURES. LISTEN TO YOUR USERS AND STOP THE POP UPS!!!!!

    35 votes

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18. Cannot Scroll in Bookmarks

    I am unable to scroll through my bookmarks using my mouse with the latest update. I can still scroll through the pages, but not the bookmarks.

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19. New Layout

    The new layout is terrible. It is not intuitive and the old layout was significantly better.

    55 votes

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20. User Interface and Navigation Layout is terrible

    I HATE the new layout of the Acrobat PRO, it is the most frustrating layout. I have been using Acrobat for YEARS and everytime there is an update it gets worse and worse. There is nothing intuitive about the layout of the tools or that you have icons with no words to express what they stand for. I liked having the menu bar across the top. Please at least give us an option of how to go back to the old style! My workflow is constantly interrupted to have to figure things out!

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    Need Info  ·  5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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