590 results found
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Learning how to use my subscription
After 2 years and 7 months I am just learning that I have to be signed in to use my subscription to Acrobat Dc properly. Maybe this is understood but it would have been nice if it was explained back in 2015. I have been using software that works sometime and not others. I found it hard to edit or save files at times and thought the software was a beta version (not fully tested)
1 vote -
2 instances of Acrobat PRO DC running concurrently
One Acrobat instance installed but 2 instances of Acrobat PRO DC running concurrently prevent PDFs from opening. Only solution is to quit "both" Acrobats and try again. Uninstalling and reinstalling Acrobat does not help. Uninstalling and reinstalling the entire ACC suite does not help either. Problems observed in three separate, not networked Macs. No Acrobat Free Reader installed on the systems either.
2 votesHi Andres,
Can you elaborate on the behavior here:
1. What happens when you open a PDF with Acrobat? Does it trigger two instances of Acrobat.
2. When you just launch Acrobat from finder, does that also trigger two separate instances.Thanks
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pdf trial did not activate - already pre-existing annual purchaser
cannot activate acroat dc pro - with existing account keeps going back to Trial expired - buy, i am an annual customer already. Tried to contact live person, held on phone 20+ plus minutes, transferred and have been holding 49.51 minutes so far. Agent said "do not hang up" will take longer. This is ridiculous.. Adobe has no problem in collecting my annual fee for these services, i should have no problems in having full accessibility. What's up Adobe???
2 votes -
Does being signed in to Adobe Scan count as a PC installation for Adobe DC license?
I get a "limit reached" message when installing DC on home PC. The "limit reached" message says my email has been used to activate the software on 2 computers.
I'm signed into DC on my office PC and nowhere else that I can tell.
I’m signed into Adobe Scan app on my phone but I don’t have DC installed on my phone.3 votes -
Acrobat Pro DC crashes shortly after opening a pdf file
Acrobat Pro DC crashes after opening / closing some docs in sequence
- Open a pdf file using AVDoc.Open(...);
- Close opened pdf file by clicking window close button (Acrobat main window)
- Repeat this sequence 3-5 times without waiting too long
- Crash will happen shortly after opening (pdf ist already visible)
- Crash will not happen, if Acrobat main window hasn't been closed (close tabsheet instead)
- Crash will not happen, if Acrobat Stnadard DC is used
Protokollname: Application
Quelle: Application Error
Datum: 18.12.2017 18:30:30
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: ***
Beschreibung:
Name der fehlerhaften Anwendung: Acrobat.exe, Version: 18.9.20050.57426,…2 votes -
eternal sign-in loop when trying to use send and track
I am signed in to Creative Cloud. When I open Acrobat DC I have to sign in to my account there as well. Then I attempt to send and track and I get prompted to sign in AGAIN. It confirms I am signed in and then I try send and track again and it asks me to sign in AGAIN. I have a fully paid subscription to multiple apps. The software just makes me sign in over and over and over again.
4 votesMarking this issue as resolved as there is no response from the user.
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II am not able to install the initial test version.
II am not able to install the initial test version. The error message is attached below.
2 votes -
Dialog/Info Box API display defects
Bug Report - The text in these API's are stunningly useless to me. Check these screenshots and send this issue to someone who knows how to fix it. I've been dealing with this problem, and have tried to get it resolved, since day 1 of my purchase of Adobe Pro XI. My other Adobe products have some of these same defects in the API's. These boxes are unreadable. No adjustment to screen display or resolution or in the program preferences makes a bit of difference.
2 votes -
Stop the beeping
I just installed Acrobat Pro on my Mac Desktop and not my computer won't stop beeping. I have turned off every sound control I can find and the beeping continues. And it even beeps when Acrobat has been closed.
1 voteMarking this issue as resolved as there is no response from the user.
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Crash Crash Crash it is like watching a NASCAR Martinsville Race.
I do not know what your programmers did to the Adobe products in the 2018 version but all Acrobat and Illustrator keep doing is crashing my computer. I reinstalled 2017 Illustrator but there is not a rollback for Acrobat. Please tell your programmers that "Just because you can does not mean you should"
1 voteI am sorry for the inconvenience you are facing, next time you see Acrobat crash, can you please save the crash logs and attach them here, it will help us to narrow down the issue.
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Your message
I have Adobe Acrobat Pro on basis of monthly payment. Today I receive a note: "You have seven days left...)".
2 votesMarking this issue as resolved as there is no response from the user.
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2 votes
By default auto-update feature is turned ON, but you can infact turn it OFF.
http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html?zoom_highlight=updates#idkeyname_1_20396Let us know if it solves the issue.
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Too many similar products - very confusing.
I don't understand the differences between Acrobat Pro, Acrobat DC and other (maybe?) similar products. I get confused over which features I have. I’m not even sure which license I have, because I used to have Acrobat X Pro, then I was upgraded to DC without knowing how or why or being given a choice or understanding what that meant. I’ve now had DC for quite a while, but when I logged into a different device, it wanted me to buy a license.
Please straighten all this out and explain it so we can all understand what we have and…
2 votes -
Sanitize
Issue: The Sanitize function does not work in Adobe Acrobat Pro 2017 Desktop (purchased March 2017).
2 votesMarking this issue as resolved as there is no response from the user.
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Acrobat Pro 8 Feature
Hi Team,
The functionality of PDF comparison that was available in Acrobat Pro 8 was great and would like to use the same, could you please guide, if we have license for Acrobat Pro DC then we could use the earlier version.
Especially for textual comparison of pdfs.
Thanks,
Raj2 votes -
Problem: separate licenses needed for individual computers that dual-boot to Mac OS and Windows.
Having to purchase separate licenses for a single computer running as a dual-boot environment is highly problematic.
Only one licenses is used at a time!
2 votes -
Error in Adobe Acrobat DC Pro Installer
I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
This download proceeds normally.After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.
The trouble is that Safari is not running!
I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.
Please correct the…
1 vote -
I do not wish to buy this product - how do i make sure that this doesn' convert to a full product - i don't like the fact that I can no long
Upgrade not required
3 votes -
Better update UX
Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…
2 votesHi,
Thanks for your suggestion. This is being worked upon to reword this dialog and button labels.
Thanks,
Karan -
After MacOS Sierra 10.12.6 upgrade can no longer use Adobe Acrobat DC
Upgraded to the MacOS Sierra 10.12.6 and can no longer open any documents in Adobe or open Adobe Acrobat at all.
2 votesMarking this issue as resolved as there is no response from the user.
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