587 results found
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Comments
Not everyone is a PC literate. hanks to Acrobat's recent push it has severely handicapped my ability to use at least 4 devices. These are older 4-8year pcs. Thanks to Acrobat in unison with M/S and others are responsible
1 vote -
Cost is prohibitive
There should be some sort of discount for either long time users of your regular Adobe Acrobat or those who use more than one Adobe product (like I also have Adobe Scan). OR...consider those of us on disability, social security or fixed incomes. You have one of the highest monthly membership rates and I am wondering how long I can continue to put out all these fees to Adobe every month. We need a financial break. At least SOME of us do, on a case-by-case basis. What with EVERYONE charging anything from $2.99 a month to $17.99 for full blown…
4 votes -
Error Message: This feature is not included in your current Acrobat license
This concern was previously submitted by Martha in April 2018 and marked as resolved although there does not appear to be a resolution in the comments.
I have a team account and I am signed in, yet I am receiving this message and unable to perform key functions like "Edit" because the software is not reading my license correctly.
Please offer a fix ASAP.
1 vote -
Acrobat Professional DC XI
Try out the latest, Acrobat DC.
1 vote -
Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working
I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
Safari Browser 12.11.1
No updates for MAC or Adobe needed at this time.
Reliable internet connection.4 votesHello,
We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.
To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.
Download the log collector tool for mac from:
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
Run the dmg, collect the logs and attach the log .zxp file.
Thanks,
Karan -
Should be able to see active computers and act/de act them in CC Teams
In my personal CC for Photographers I can see computers CC is installed on and deactivate them if I wish (not that I need to) but CC for Teams does not have this function, even when logging into the individual accounts attached to Teams.
This is a big oversight and should be a basic part of team management functionality, when managing many licenses and the fact that each user has to have an adobe ID setup for them to admin them is cumbersome enough but the fact there is even less control in CC Teams than personal CC accounts in…
1 vote -
BUG: Create Adobe PDF error
Cannot PRINT to Adobe PDF from any program after reboot UNLESS Acrobat has been started at least ONCE for the current session. Perhpas this is because Acrobat has not "signed in" or authenticated as a licensed app until AFTER I have opened Acrobat? This has only been occurring recently within the last few months. The credentials are and have always been "saved" such that I am automatically authenticated when I open Acrobat. I am licensed for CC All Apps Annual. I am using Windows 10 64bit on a less-than-a-year-old Dell Inspiron i8 with 32GB RAM and 2TB drive.
1 vote -
Stop using Internet Explorer for application logins
Adobe Acrobat (2019.012.20034) uses Internet Explorer engine to connect to the internet, such as when a user is logging in.
I have confirmed this is true for Adobe Acrobat and expect it to also occur for other Adobe Create Suite applications.
I am not talking about websites such as the admin portal or Adobe cloud, this is specific to the Adobe Acrobat DC Windows application.
This is causing a problem for us as we have elected to block Internet Explorer from accessing the Internet, we have made this decision to reduce security risks associated with Internet Explorer accessing the internet.
…
12 votes -
installation errors
Hi. Our users are getting attached error when trying to install Adobe. Any idea how to fix? Thanks.
1 vote -
Installation problem: IMSLib not found. Acrobat services will not work.
Error message continues: your application install seems to be damaged. Please reinstall the application.
When I visit the page to reinstall the app, the only option is to "subscribe." I don't wish to subscribe. I just need to fix the installation of Acrobat I have.
I have Acrobat Pro DC and it's currently updated.
Acrobat Pro DC Build: 19.12.20034.328841.
I'm on MacOS 10.14.4.
I don't wish to replace my full version with a trial version, and then have to subscribe. I just want my current version to work correctly.
Does anyone have any ideas, please?
Thank you.1 vote -
Licence expired error
Our company Fast Radius has a group licence and we are all locked out. This is stopping our business!!! We need Acrobat Std ASAP.
1 vote -
As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.
As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.
6 votes -
Leased Acrobat
Can I use my leased Acrobat subscription on my cellphone? How would I go about that?
1 vote -
please have a notification when updates are available, when the autoupdater is turned off
Supply an update required notification for users who wish not to use the auto update function
1 vote -
Payment
My Employee whose Credit Card was given for monthly payments has left and adobe payment was failed. I have added a new credit card but don't know how the payment will be charged to that new card.
1 vote -
Acrobat Reader DC New Update Screwed my Monitor
Automatic update today changed my monitor background from blue to green, and not in a good way. I'm using Win 10. The picture went from HD to the worst screen I've ever seen. It looks lined or ridged like corduroy fabric. It has the same effect on all my programs.
2 votes -
Adobe Admin Console: additional fields on User Accounts
I've seen suggestions for additional features/customization in the Admin Console. I need a field on User records where I can set the office to which a user is assigned.
I need the ability to edit that field because staff are re-assigned and the license cost needs to follow them. Tech Support tells me only the end-user can request changes. My accounting department argues that "administrator" must change that, otherwise staff have the ability to allocate cost to some other group without permission.
The value in the downloaded csv file would support audits by my agency accounting department. Also, that field…
4 votes -
Eliminate Startup Login Lag
I have a monthly subscription for Acrobat Professional several of my computers at my business. I have the creative cloud software installed on my system and ir is open and running. Whenever I launch a pdf document when Acrobat is closed, the program opens then freezes for 15 seconds or so while I think the stupid thing is retrieving my subscription for the 1000th today. I don't care about your piracy concerns. I do care that you are wasting my time multiple times per day by having your program freeze for a ******** reason. You should make the program operate…
3 votes -
Stop putting a locked shortcut on the desktop
It's annoying to have a desktop shortcut appear when I didn't ask for one, especially since it requires admin privileges to delete. At least give non-admin users the option to delete it.
3 votes -
Enterprise License Activation Configuration Options
Please enhance Named User licensing to better accommodate enterprise needs.
We only issue Enterprise / Federated ID to our users, they will never have a personal AdobeID.
Please enhance the licensing to:
Enable a way to suppress the Sign in screen which requests an Adobe ID.
Automatically select the Enterprise ID sign in screen.
Prevent the appearance of the Adobe/Enterprise ID selection screen.
Alternatively, allow background (registry / preference file) population of enterprise ID credentials so that all of the options are pre-filled and the process can be automatically attempted without user intervention. Only if the sign in fails should…1 vote
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