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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5498 results found

  1. Sharing that doesn't share.

    I cannot believe the unreliability of your Adobe Cloud sharing program. I have researched this issue which you are aware of and that I am paying for with my subscription yet I am unable to consistently access. Absolutely nothing short of unacceptable issue. It is not my internet as all else is functioning. Nor is it my computer as all other programs working. Just utterly sad service.

    2 votes
    0 comments  ·  Share files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Stacey,

    Thanks for reaching out and sorry for any inconvenience caused. This seems to be a temporary server glitch that is showing the attached error. Could you please let us know of you are still facing this issue?

    Regards,
    Shweta

  2. error can't edit

    I bought this only for "edit" function and I have been getting error messages for the past hour so it's frustrating

    1 vote
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Nicolas Bienville,

    Thanks for reaching out. We would require more details in order to isolate the issue at our end. Please share specific steps or workflow you tried while facing the issue. Also, it would help if you can attach a screenshot of the error.

    Regards,
    Harshpreet

  3. Demander signaturE vs signatur. (français)

    Sur la page d'accueil de Document Cloud, sous "Outils", entre "Exporter le PDF" et "Modifier le texte et les images" se trouve le bloc "Demander signatur."

    Il faut corriger signature (avec un "e") et supprimer le "."

    1 vote
    0 comments  ·  Home  ·  Admin →
    How important is this to you?

  4. Highlight selected copy

    Hello. I like that I can share PDFs online and get comments right in the doc. It took me a minute to realize that when I selected copy and left a comment that it didn't attach that comment to the copy. I had to highlight the copy first, then leave my comment. Even after I discovered it, I kept forgetting to click the highlight icon before submitting my comment. It wasn't natural for my workflow. You should consider changing that feature so when the user selects an element, then leaves a comment, it is automatically highlighted (or otherwise linked to…

    2 votes
    0 comments  ·  Commenting  ·  Admin →
    How important is this to you?

  5. Yo

    No cancel no todavia entro

    1 vote
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Ivan Silva,

    Thanks for reaching out to us and sorry for the trouble. Could you please provide more info here so that we can help you out?
    What specific workflow you were trying where you faced the issue?

    Thanks,
    Harshpreet

  6. General feedback

    What a bunch of garbage. What a terrible product.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Patrick,

    Thanks for reaching out to us and apology for any inconvenience caused. Could you please provide more details on what experience issues you are facing while using acrobat web?

    Regards,
    Shweta

  7. Cannot merge same field name files

    if you wanna improve your software just do same as free online merging websites, at least using these websites let me merge files with same field names without changing the information.

    2 votes
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Planned  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Anas,

    Thanks for reaching out to us and apology for the trouble. We are considering your request and will resolve soon.

    Regards,
    Shweta
    Acrobat Web Team

  8. Calidad PDF baja

    Convertir JPG a PDF
    En la web dice que la calidad final del PDF es la misma. Mi experiencia: totalemente falso. La calidad del PDF es muy inferior a la imagen.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Tousando,

    Thanks for reaching out to us and apology for any inconvenience caused. In order to investigate issue that you are facing, could you please send JPG and converted pdf with us ?

    Regards,
    Shweta

  9. Popup menu disappears too fast

    When I try to click the top right icon to sign out, a menu briefly appears (the one including the sign out link) but then disappears, so I can't sign out. I'm using Edge browser on Win 10.

    1 vote
    0 comments  ·  Home  ·  Admin →
    How important is this to you?

  10. Account repeatedly not recognized/ chaos

    I have a subscription but every month or so I spend about 20 minutes with your password chaos trying to get my account (andrew@peaston.com) recognized. You should really make this process better. Completely unprofessional and user-unfriendly from your side. I pay for this.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. not working

    it keeps saying my free trial has expired even though i paid the monthly fee and i cannot run adobe on my desktop

    1 vote
    1 comment  ·  View PDF files  ·  Admin →
    How important is this to you?

  12. File Combination Fails 30% of the time

    About 30% of my file combinations fail out of the hundreds of files I have to combine each week. I can't even use a different function of Adobe to combine them, I have to use a different website entirely. It's been going on for months and its absolutely ridiculous. I pay for a service that doesn't even work a third of the time.

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  13. show who has reminders scheduled

    On the Manage documents page we need to be able to see if there is a document that does not have reminders set up on it. The old program had a bell next to each one that had reminders scheduled.

    1 vote
    0 comments  ·  Notifications  ·  Admin →
    How important is this to you?

  14. error when combining files

    I keep getting errors for my online program where I combine It gives me unsupported files and wont combine. I paid for this program to assist me. Now What

    2 votes
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Anne,

    Thanks for reaching out and sorry for trouble. In order to help you better, could you please attach screen for error that you are facing?

    Regards,
    Shweta

  15. Issues with quality of Word file after conversion

    Hi Adobe, lately we are encountering issues with the quality of converted files. Since a while, when we convert from Pdf into Word... we are getting more and more codes instead of some letters in the converted Word file. We thought this was because of the poor quality of Pdf files, but it's in almost every file lately. Any idea why? Has there been a sort of update?
    Thanks!

    1 vote
    Under review  ·  1 comment  ·  Export PDF  ·  Admin →
    How important is this to you?

  16. Increase Adobe Sign user adoption with Game Mechanics

    The below is specific to Adobe Sign

    I've been using the product for a while and what I've noticed is the signatories are at times not very responsive. This is clearly not product deficiency, however, I believe if Adobe Sign incorporated elements of game mechanics the response times and user adoption will grow tremendously

    game mechanics concepts like a leader border [most documents signed], reward badges and comparative ratings [completion speed]

    and have these visible to all within the organisation or community.

    1 vote
    Under review  ·  7 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  17. Arabic letters are revered

    Dears
    Thank you for this amazing services
    I tried PDF to excel convertor , it is working good for English words but I found Arabic letters is reversed.

    It will be grateful to consider a solution to help in this issue

    Appreciated
    Abdullah

    2 votes
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?
    Under review  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks Abdullah.
    We are glad that you like Acrobat Web experience. For the issue you are facing is happening since we dont support Arabic language for conversions.

    We are considering your request and putting it in our backlog to review.

    Regards,
    Shweta

  18. Horrific experience using this software

    The acrobat is very cumbersome and doesn't work well at all. I tried to use this for a big business change we are going through and every document was returned to us due to issues we had editing it. I had to convert all files over to Apple's Preview, which worked flawlessly and allowed me to complete my project in a timely manner and without any stress. Adobe needs to review this software and redo it. It's terrible and I am shocked it is adobe brand.

    3 votes
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  19. No funciona ell servicio

    NO funciona.

    1 vote
    0 comments  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  20. Cant convert PDF to docx

    I WILL RATE YOU WITH BAD RATE!!!!

    PLEASE, SOLVE MY PROBLEM ITS URGENT.
    ,, Unable to process request
    Please contact customer support for help. "
    I CAN'T CONVERT MY DOCUMENTS FROM PDF TO WordDocument

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks for using Acrobat Web and apology for any inconvenience caused. You are seeing this error since acrobat web is currently not available in your region.

    Regards,
    Shweta

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