6053 results found

1. still charged me even I had unsubstantiated Acrobat 1 yr ago

   I had unsubstantiated Acrobat since 1 year ago, but it still charged fee every month till Mar even though I had feedback via chat few times
   . please help to check. i would like to request for refund

   4 votes

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2. Web Forms Feedback

   Using Web forms, I think having the option of allowing whoever is filling the form in to select the person to authorise would be a good addition. We want to use web forms for our expenses claims but we have different budget holders and without setting up a form for each budget holder, this wouldn't be possible.

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   0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Under review  ·  AdminWanda (Admin, Adobe) responded

   Hi,

   Thank you for your feedback. We will review your request.

   Thanks,

   Adobe Sign Team

3. Poor servic

   Poor service

   1 vote

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   0 comments  ·  Create PDF  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Maryam,

   
   

   Thanks for reaching out and apology for any inconvenience caused. Please let us know if we can help you in some way.

   
   

   Regards,

   Shweta

4. Aktiviti

   My company

   • 

   2 votes

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   0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hello,

   Thank you for contacting us. Can you please apprise us with the the exact issue that you are facing while using Acrobat ?

   Thanks,

   Harshpreet

   
   

5. DONE/FINISHED button online

   Make "DONE" or "FINISHED" button online like in app.

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   Gathering Feedback  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Thank you for your feedback Jody.
   As “Done” button is removed in new viewer, Can you please help us understand how you were leveraging Done dialog in your workflows ?
   What specific issue are you facing as it is removed now?

   Thanks,

   Harshpreet

6. CORS issue blocking PDF upload on abode.com

   Uploading PDF from my PC timeouts with out fail. It seems the request is being blocked due to CORS security policy issue. Please fix this as i had to disable CORS temporarily on my browser just to upload a file to abode.com online pdf editor. which is not a safe thing to do.

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   Under review  ·  AdminJennifer Vu (Admin, Adobe) responded

   Hi Eyosias, 

   
   

   Thanks for reaching out and apology for any inconvenience caused. Reported issue is under investigation. 

   
   

   Thanks,

   Jennifer 

   Acrobat Web team

7. not bueno

   PDF TO HTML

   2 votes

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   0 comments  ·  Export PDF  ·  Delete…  ·  Admin →
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8. Failure to save

   After completing a PDF, I clicked 'close' and the saving spinning circle came up. The document did not save, meaning that I have to re-do it. This is not incommon on a MacBook and sometimes iPad. The App only works will any kind of reliability on a Samsung S20 Ultra.

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   2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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9. Every time I tried to convert a file to pdf, I got a notification telling me to contact Support.

   I am unable to convert files, even though I have an Adobe account. Everytime I tried to convert a file, I got a notification to contact Support.

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   Resolved  ·  0 comments  ·  Create PDF  ·  Delete…  ·  Admin →
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10. Do not charge my account. I want a reimbursement if I am charged

    I had a hard time installing. It did not work, please do not charge my credit card. Cancel all free trial and potentially monthly orders that follow the free trial.

    If you do not know how to cancel, please advise.

    Kathleen Mitchell

    2 votes

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    0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
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11. Bulk download shred agreements

    Hello,

    I am trying to download all the shared agreements that have been completed however, I do not see an option for that. Is there a way this feature can be added?

    Thanks,
    Shikha Zaveri
    HR Manager
    NEC Music

    1 vote

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12. kokemus

    kyllä on sekavaa, edelleen. Lähetitte s-postia, johon vastaaminen johti ihmeelliseen tarjousviidakkoon. mitään vikaa ei ollut maksatustiedoissa.

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    0 comments  ·  Subscription  ·  Delete…  ·  Admin →
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13. "Send a copy" functionality should not have been removed

    As recently as last month, I could easily "send a copy" of a signed document as an attachment to an email address. This feature now appears to be gone. I would very much still like to be able to do this.

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    0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Eric,

    Have you seen a little Share document button on the toolbar? It should provide similar feature as Send a Copy. Do you find it useful?

    Thanks,

    Adobe Sign Team

14. Redefine default columns in the All Agreements page of the SIGN module(installed version) and filter for Finished and in Progress agreements

    ACROBAT DC PRO SIGN issue

    Different default view of the All Agreements page

    Please see the screenshots in the attached Doc1 file. This a comparison of my browser based DC PRO and the one installed on my PC.
    the webversion actually has a better default view in the manage all contracts screen than the installed version (red circles in my screenshot are all missing in the installed version, please add them)
    in the webversion I can see straightaway the recipient column and sender column. in the installed version I have to open each individual contract to see the recipient
    is there a way to configure the default columns that are displayed in the installed version ? I would like to stop using the webversion.
    thanks in advance

    ACROBAT DC PRO SIGN issue

    Different default view of the All Agreements page

    Please see the screenshots in the attached Doc1 file. This a comparison of my browser based DC PRO and the one installed on my PC.
    the webversion actually has a better default view in the manage all contracts screen than the installed version (red circles in my screenshot are all missing in the installed version, please add them)
    in the webversion I can see straightaway the recipient column and sender column. in the installed version I have to open each individual contract to see the recipient
    is… more

    • 

    2 votes

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    Under review  ·  0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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15. Bondefangeri

    totalt bondefangeri - har forsøgt at opsige medlemskab - fik fat i robot, der stillede om til medarbejder, som ikke kunne hjælpe - hun stillede om til 2. medarbejder, som valgte aldrig at svare men stoppede samtalen......

    2 votes

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16. Inefficient screen real estate

    The side menu on the mobile app does not allow you to see the pop-up boxes and it hides the activities.

    2 votes

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    1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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17. Terrible product! Docusign is better than you

    I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
    1:50 PM
    Adobe Customer Care Virtual Assistant
    Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
    Adobe Customer Care Virtual Assistant
    You need help using Sign or troubleshooting an issue. Is that right?
    Yes
    No
    Yes
    Adobe Customer Care Virtual Assistant
    I want to make sure I understand clearly. Which of these categories best describes your issue?
    How to sign email outlook
    Send for Signature not working (no email in inbox)
    Why is adobe sign unable to resolve to any email domain
    Something else
    Something else
    Adobe Customer Care Virtual Assistant
    Would you like to chat with an agent?
    Yes, chat with an agent
    No
    Yes, chat with an agent
    Adobe Customer Care Virtual Assistant
    Ok. Connecting you to an agent who can help.
    Your estimated wait time is currently less than one minute
    We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
    You are now connected to Puja, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
    Puja
    Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
    lilian.mok@moneyhero.com.hk
    Puja
    Thank you for your patience. Could you please elaborate your query so that I can assist you in a better way?
    I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
    Puja
    Thank you for the information. Could you please sign in into https://secure.echosign.com/public/login and check if you are able to request signatures from there?
    I send the same one E-sign request to 2 Emails (Gmail & Hotmail). Very sure email addresses are acurrate.

    But only Gmail received.
    Puja
    Thank you for the information. Please try the above step and let me know if it works for you.
    It asks me to login again
    After I login, it goes to the home page
    Please don't test my patience. No play to play with you
    Puja
    I understand your concern. But it should go to the home page and then you need to check if you are able to Request Signature so that we can go ahead with the other step.
    I can request
    My signer got my requests, only Hotmail sometimes failed. I used my personal Hotmail to try
    Puja
    Okay, thank you for checking that. May I please know if this went to your hotmail account?
    I tested 5 requests, only 2 received
    Only happens to SaaS version
    Puja
    Thank you for checking that. Please allow me a moment to look this up from my resources.
    Thank you for your patience. Could you please check if there is some sort of restrictions on your Hotmail account which is restricting the files to be received?
    no
    I have said I received 2 requests out of 5 requests.
    That means Adobe can go through Hotmail, but not all the time.
    I send the same document, same recipients.
    on https://acrobat.adobe.com/link/home/
    Puja
    Thank you for the information. It looks like I'm going need more time to research here. I will let you know over the email about the further steps. Does this work for you?
    Yes
    Puja
    Thank you for understanding. I will send you an email in a few hours.
    It seems DocuSign works better!!!!
    You better improve this
    Please let your management know
    Puja
    I understand your concern. Please allow me a few hours to look into this and I will surely make my backend team know about this too.
    Never experience this on DocuSign SaaS.
    How can adobe waste my time on this? I have to tested times to ensure this????
    Please ask your technical to test sending E-sign requests to Hotmail.
    I waited and E-sign requested sent from Adobe SaaD never sent through.
    NOT in junk mail box. Nothing.
    Puja
    I understand your concern and we will work on it. We needed to test to see if it is a temporary error. Please allow me a few hours to research about this and then I will let you know over the email.
    How can I follow up? What is your name and case reference number?
    Puja
    For reference your case number is ADB-24240196-V4F4. We will be following up over the email and you can chat back with us too and we will assist you with it.
    Thank you for contacting Adobe.

    I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
    1:50 PM
    Adobe Customer Care Virtual Assistant
    Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
    Adobe Customer Care Virtual Assistant
    You need help using Sign or troubleshooting an issue. Is that right?
    Yes
    No
    Yes
    Adobe Customer Care Virtual Assistant
    I want to make sure I understand clearly. Which of these categories best describes your issue?
    How to sign email outlook
    Send for Signature… more

    1 vote

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    2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Lilian,

    Are you still facing the issue with sending e-Sign to hotmail? Could you please provide the date and name of document sent so we can investigate?

    Thanks,

    Adobe Sign Team

18. mauvais service

    Difficile à rejoindre une personne dans qui s'exprime en français et encore plus difficile de procéder à la fermeture d'un compte.

    1 vote

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    1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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19. bug in adding text

    text adding function is useless, does not work, part of text just dissapears.

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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20. bring signature in front of the photo.

    Cross signature across photo not working properly. signature hide behind the photo.

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    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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