5960 results found
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Tap & Sign?
My customers are confused by the button to complete signing the documents that we send them. They don't understand that in order to complete the signatures, they have to click or tap on the "Sign" button at the top of the page. I think it would be more simple to change the word on the "Sign" button to "Click to Complete Your Signature" or Click to Finish your Signature" or "Finish" or "Complete" and to move the button to the bottom of the document, which for most other e-sign services, is the most logical location.
3 votesHello Melinda,
We really appreciate your feedback and will considerate for feature updates.
Thanks,
Sign in Acrobat Web Team
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Extract pages BROKEN
WTF happened to extract pages?
When I try to do this I'm taken to this unhelpful URL:
https://acrobat.adobe.com/link/acrobat/organize-pdf/It amazes me how often you all fix things that aren't broken and in the process break them.
1 vote -
Missing Signatures, No Technical Support Available
My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help
1 voteHi Kirk Foster,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.Thanks,
Sign in Acrobat Web Team
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Copy and paste
There used to be the ability to copy and paste a message into the message box, but now you have to type it in and if you make a mistake, it won't let you backspace or delete it to correct the mistake.
1 voteHi,
Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.
Regards,
Acrobat Web Team
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Signatures Not on Lines since Update
Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.
1 voteHi Kelly Simms,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web
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Fill & SIgn option not working
FIll & Sign option is not working
1 voteHi TK Subhash,
We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool? If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web
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Added Date in sorting tool
for Sorting tool, instead of the latest modify date arrangement, Adobe should include the Original Added Date for us to know when is the sequence of adding
2 votes -
Issues with Adobe Sign platform - status not updating
Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks
1 voteHi Tegan Findley,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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useless
your platform becomes unusable with large files
1 voteHi,
Thank you for bringing this issue to our attention. We are continously working to improve our users' experience with larger files.
Please let us know the exact issue you faced with the larger files.
Regards
Amit
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New
Eeasy
1 vote -
Freezing/Not Responding
Adobe Acrobat has been freezing repeatedly the past 48 hours. It freezes momentarily (frequently) and stops responding (where I have to task manage>end task to shut it down). This problem just began a couple of days ago, I was previously very satisfied with Adobe Acrobat.
2 votes -
Updates are making the software almost unusable
The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.
I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.
I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.
I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way…
2 votesHi Clara,
Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:- Open a file with Request Signature
- On Recipient modal: Allow sequential signing by checking the box,
- On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
- Prepare document as usual.
- Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
- Review & Send
If this information wasn't helpful, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue.
We are sorry you are…
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Program is not working at all. Just try it and you will know what needs fixed.... everything
Your program doesn't work!!! I tried in legacy, I tried in the new version I just keep getting errors. I have used your program for many years and now I am going to look elsewhere. This is ridiculous. It is overwriting all of my pdfs and thinking I want the signer to fill in every field. It is trying to do too much now. And it doesn't work to turn off the advanced editing.
2 votesHi,
We're sorry to hear about the issues you're experiencing with our program, and we genuinely appreciate your feedback. To assist you further and to help us understand and resolve the problems you're facing, could you please provide more information? Specifically, we would appreciate the following details:
1. Steps to Reproduce the Error:
Can you provide the exact steps you are taking when encountering these errors? (Please describe the sequence of actions leading up to the errors)
2. Files You Are Using:
Could you share one or more examples of the PDF files that are causing issues? This will help us analyze the problem more effectively.
Thanks,
Sign In Acrobat Web Team
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Add Documents to Existing Templates
Please allow users to add documents to existing templates.
1 vote -
excellent pdf to word conversion.
excellent
1 vote -
Problema na assinatura
A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando
1 voteHi Recursos Humanos RH,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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"add text feedback" feature - love it!
Love the "add text comment" feature! I provide my medical students with written feedback on their notes, and this feature comes in handy.
1 vote -
Go directly to live chat support
A virtual assistant is a waste of MY time. I always wait for a live person. Anil helped me today and everything is not working well.
2 votes -
I keep getting an Error code 3000 and am unable to edit an important document.
I am unable to edit my PDF because I keep getting an error code. Please help me resolve this as I need to finish my taxes.
1 vote -
Change signature date default
I need a way to set the default of the date of signature to be the US version of (MM/DD/YYYY) and not the day, month year.
1 voteHi,
We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to change the default date format by adding a date field when using the Request e-signatures workflow, then double clicking the field and scrolling in the field properties panel and in the Date format drop down, selecting the desired format. This change will persist for future agreements.
Please, feel free to contact us if you have any further question.
Thanks,
Sign in Acrobat Web Team
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