5202 results found

1. the upgrade is not working for us. (yet)

   Hi,
   Adobe seems to have upgraded and a lot has changed. Kindly take us through the changes.
   We are unable to:
   *To see whom the contract belongs to
   *Delete contracts
   *Set reminders
   *To see the status of the contract
   *To see who sent the contract.

   Please send us more information on the version of this programme. I was unable to search for tutorials on Youtube.

   Please help us as soon as possible.

   With Gratitude,

   Natalie

   5 votes

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2. Cannot delete draft documents.

   It doesn't seem to be possible to cancel a draft Agreement.

   5 votes

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3. Download button

   Make a big, clear download button.

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   34 votes

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4. Where are we on revert?

   Where are we on revert?

   2 votes

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5. Adobe Send & Trackの送信状況バーの復活

   Adobe Send & Trackから、Document Cloudに統合されたような形かと思われますが、一点改善をお願いしたい内容がございます。

   ・アップロードファイルの送信状況が、バーの進行で表示されてわかりやすかったのが、今は送信中の円がくるくる回っているだけで、どれくらいで送信完了するかが全くわかりません。アップロードに時間もかかるので、どれくらいで送信が完了するかの確認ができないと、業務使用上、とても生産性が悪くなります。是非とも今まであった表示を復活させてください。

   どうぞよろしくお願いいたします。

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6. New Adobe Sign is horrendous, not well organised, the previous version was great.

   Hi guys, for the adobe sign part, I really don't like the new look, is there a way to go back to the old version, as it was much easier to navigate who signed what form etc. Now its very difficult.

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7. New Update is appauling

   This new update is impossible to use and none of the user guides have been updated. We cannot do any of the previous features and cannot get in contact with support.

   6 votes

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8. I HATE THE NEW GUI

   I HATE THE NEW GUI. WHERE IS MY DASHBOARD??

   10 votes

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9. cannot re-send files for signature from cloud

   The option to re-send a file is no longer available. Please re-instate this vital feature.
   Also, when viewing files, it was handy to have them sort into categories - waiting for signature, signed etc. this is no longer available either.

   1 vote

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10. pdf

    en document cloud no se puede resaltar, subrayar y todo lo demás... debería de tenerlo

    3 votes

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11. All

    Xiaomi note 5

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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12. Adobe Sign Update is appalling

    We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices. We have not yet been able to find the 'delete' button to cancel existing invoices which are incorrect or cancel 'draft' invoices. It is very difficult to navigate this new system. It is very slow to load files to be viewed. We have been unable to find the ‘reminder’ section to send reminders to people who have not yet approved an invoice. The only way to see where an invoice has been sent to sign is to click on it. There is no quick view option which lists all invoices in a logical order which are still to be signed. The scrolling function is also very difficult to use on the new layout. We can no longer see ‘cancelled’ invoices which is also very inconvenient. The print function is also appalling. You must first download a document before you can print it rather than printing it straight from the adobe system.
    99% of the time when you click ‘Click here to review and sign *****’ it redirects you to the ‘Adobe cloud’ and you must navigate your way through to find the invoice you want to sign. This is very inconvenient to people who do not have the skills to navigate through an unknown system. Before the update you could simply click on the link and it would open the invoice up directly for you to sign. The 1% of the time the invoice does come up as per normal, an error message appears which says ‘We encountered an error while processing your request.’
    This is not good enough. A perfectly functioning system has been changed unnecessarily and is now disrupting our business work flow and creating unnecessary stress.

    We have been using this Adobe Sign system for many months now and have found it to be a great addition to the way we send and receive invoices for approval. However, the new update which was done over the long weekend is very disappointing and has made the system extremely difficult to use. It is not user friendly in the slightest. The new organisation system of documents which are out for signing and have already been signed are all mixed in with each other. We can no longer sort the files by name of the person signing these invoices.… more

    9 votes

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13. Cannont delete drafts or view older Sign Templates

    I can no longer delete a document that was meant to be sent for signature but is still in draft mode that I now need to cancel. The only options in the side panel are "Notes" and "Download Audit Report". There is no "Cancel" option.

    I have also lost the ability to edit my document templates that are older than 30 days. They just don't appear when I go to the "Sign Templates" page. Where are they? How can I get them back?

    As evident by your feedback forum, you've angered many of your users with this new redesign and it appears many of the features have either vanished or are buried somewhere on the site. I'm very upset and frustrated with this new site, and I have already begun to look for a new document signing application.

    I can no longer delete a document that was meant to be sent for signature but is still in draft mode that I now need to cancel. The only options in the side panel are "Notes" and "Download Audit Report". There is no "Cancel" option.

    I have also lost the ability to edit my document templates that are older than 30 days. They just don't appear when I go to the "Sign Templates" page. Where are they? How can I get them back?

    As evident by your feedback forum, you've angered many of your users with this new redesign and… more

    1 vote

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14. CUSTOMER FEEDBACK

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is a serious comment, I do not troll. The customer feedback is clearly against the change, and not just minor annoyances but rather huge frustration and disappointment with the layout and user experience.

    Like "New Coke". It didn't work, and everybody (that cares about that sort of thing) was ecstatic when the reverted to the old formula. It's OK to go back. Thank you.

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is… more

    9 votes

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15. Terrible UI Check Box Update

    Why would you move the ability to mark off that a change was made from a top level tick box to a hidden submenu. Are you trying to slow us down while we are on tight deadlines? Before we could mark our changes quickly as we made them. Now I have to wade down to the bottom of buried submenu.

    This shows an incredible lack of understanding of how users were using Adobe Acrobat to maintain a production process.

    Please go back to the old way as it was faster and more intuitive.

    5 votes

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16. Lacking old features in new Adobe Sign

    The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

    I also no longer see a manage page and have to enter each agreement to see it's status. Very annoying to not be able to see a snapshot of all entries.

    The program seems to have completely changed from a few weeks ago. The new interface is not as user friendly. In addition, in the past version when files were uploaded for signature, there was not issue with using pages that were both landscape and portrait. This new version cuts off parts of the image instead - this needs to be fixed as it is a huge flaw. If it used to do it - it should still be able to do it.

    I also no longer see a manage page and have to enter each agreement to see it's status.… more

    9 votes

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17. Template Access

    I've already spoken with someone in customer service via phone, but I just wanted to make it very clear that it is simply embarrassing for a company as large as Adobe to have shipped this completely broken update to Sign/Document Cloud. Clearly little to no QA was done with this product as anyone who uses this on a semi-regular basis would see that access to templates had been extremely limited (or simply removed entirely). I have never been this frustrated with Adobe, seriously, this was a MAJOR ***** up on the part of your engineering team, and if another issue this large arrises I will be cancelling my services.

    I've already spoken with someone in customer service via phone, but I just wanted to make it very clear that it is simply embarrassing for a company as large as Adobe to have shipped this completely broken update to Sign/Document Cloud. Clearly little to no QA was done with this product as anyone who uses this on a semi-regular basis would see that access to templates had been extremely limited (or simply removed entirely). I have never been this frustrated with Adobe, seriously, this was a MAJOR ***** up on the part of your engineering team, and if another issue… more

    8 votes

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    2 comments  ·  Upload and Organize files  ·  Delete…  ·  Admin →
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18. New Update is TERRIBLE

    The new update hinders my experience and makes it harder to navigate through Adobe Sign. The singed and unsigned documents are no longer seperated and I can no longer search through my documents. I also can't find my templates in this new update as well. Please fix this issue as it is no longer helpful with this new update.

    22 votes

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19. this SUCKS

    fire whoever approved this update.

    9 votes

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20. New Adobe is impossible to find documents

    Where are the signed old documents to be managed?

    4 votes

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