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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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5503 results found

  1. Request e-signatures from secondary email

    When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
    I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.

    Many people these days have multiple email addresses.

    It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.

    2 votes
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  2. Can't copy files in the Home file manager

    I'm at https://acrobat.adobe.com and I have been shared a PDF file.

    I can't find any way at all to make a copy of said PDF file within the file management interface (the Home page).

    The only way I've found to do it is to open the PDF and try to edit it at which point it says that I can't edit it and asks me if I want to make a copy.

    There really should be a very simple way to make copies of files in the file management interface.

    1 vote
    0 comments  ·  Upload and Organize files  ·  Admin →
    How important is this to you?

  3. Great option to Adobe Acrobat. If I can't scan, I don't need Adobe. This looks like a wonderful alternative.

    Adobe Acrobat no longer sees my scanner. I cannot figure out how to connect the scanner to my Adobe account.

    Please advise. My scanner is the ONLY reason I have an Adobe account in the first place. If that no longer works, I no longer need an account.

    1 vote
    0 comments  ·  Create PDF  ·  Admin →
    How important is this to you?

  4. Does not work.

    does not work

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Fresnel Josaphat,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us. Also if there is is more information about what doesn't work…

  5. BROKEN

    First, I can't use adobe sign in the desktop app because it crashes. Now I find a working way of using adobe sign and the signature fields aren't even in the places that I put them. I am so tired of this *. FIX YOUR *!!!! WE HAVE A BUISNESS TO RUN HERE!

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Samantha Hall,

    We are working on this issue, could you provide us information related to this? Does it still happens? Also on Desktop should be different 

    Thanks for cooperating with us.

    Sign in Acrobat Web Team

  6. Files in Cloud

    Non riesco ad accedere ai miei file in cloud.

    Mi dite che ho 19,4 GB su 5 GB - e mi chiedo come sia possibile.

    Credo di aver cancellato tutto e non ho più rinnovato l'abbonamento.

    Vi chiedo pertanto di cancellare qualsiasi file sia ancora, per qualche motivo, riferito al mio account.

    Grazie

    Allego screenshot precisando che NON ho alcun firewall attivo.

    Grazie
    Moira Nazzari

    1 vote
    0 comments  ·  Documents/Upload  ·  Admin →
    How important is this to you?

  7. Conversão PDF para TIF

    Estou com problemas para converter um arquivo PDF que esta em formato A1 para TIF usando o programa Adobe Acrobat o qual tenho licença , após a conversão o arquivo TIF fica pequeno não obedecendo o formato A1, como corrigir este problema ?

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  8. multi paging

    Bring back multi page orientation we use documents in both portrait & landscape and it is currently impossible to set up signing :-(

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Lloyd Payne,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  9. Can't combine PDF from desktop

    I buy the Adobe Acrobat PDF Pack but why I can't use directly from my desktop?

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  10. words run together no spaces

    The text in the converted PDF to Docx file looks fine on the website but when I download it and open it in Word the words are all run together with no spaces between them.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Compression of pdf file fails repeatdly

    Error compressing
    Compression failed

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. HORRIBLE CHAT SERVICE

    The CHAT feature is PURE TRASH!

    Stop charging all this money if you wont provide legitimate support.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Slow

    Hi since the update, preparing to send a doc has become very slow and sluggish and I get a "wait" popup. I have had our IT and have been told it is not my internet connection or our system and they cannot help

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi LaToya Kaipo,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. peruutus

    Yritystoiminta on päättynyt konkurssiin joten tilin voi lopettaa.

    1 vote
    0 comments  ·  Home  ·  Admin →
    How important is this to you?

  15. Upgrade is NOT User Friendly

    The new request for signature changes are no longer user friendly. It's bulky and adds excessive time.
    1. I used to be able to just sign the form without having to wait for the email to come across.
    2. I used to be able to change the "subject" title of the email going out, now i need to make sure the document is titled what I want the subject to be. Wasted steps
    3. The toggling to change from signature, text, or whatever field desired for the recipient to fill in is cumbersome and now overly clunky.
    Please correct or…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Lindsey Walker,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. Glitch in comments section covers up interface navigation buttons/scroll bar

    I'm having a new issue with the comment bar over the past several days. Sometimes, it glitches so that the comments are on top of the interface buttons, making some features hard to access. What's more, it actually looks like the scrolling bar for the comments section completely disappears when this happens, making it extremely difficult to navigate through a long list of comments.

    1 vote
    0 comments  ·  Commenting  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi Jessica Drennon,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Amit Gupta

  17. Mobile synchronisation should be there

    The world is moving towards mobile use and so the services are more mobile friendly. Unfortunately you have taken away mobile app from subscription. Its not a good as per my personal opinion.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. signaures more than required

    The issue - signatures
    The receiver are forced to sign the extra areas which the sender did not require to sign, it did not happen before until around two weeks ago, what we can do to fix the issue, otherwise the receiver need to sign more signatures than required

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Jimmy HE,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  19. Multiple esign documents

    Why can't I selected multiple e-sign templates to be sent for e-signatures. I can only select one.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below, 

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  20. Terrible

    Very disappointed in the product since I've had it! It always crashes.

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?
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