603 results found
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Licensing app won't work on macOS 11 Big Sur
I just upgraded to a new macbook using macOS 11.2.3 Big Sur, and the licensing app for Adobe Acrobat Pro 2017 won't load/proceed now. I try to open Pro, the licensing app pops up instead, I click "Sign In Now," and the next screen is entirely blank (see screenshot). I tried the Terminal sudo fix that previously worked for an earlier OS, but it did nothing, I uninstalled and reinstalled it, and I'm still having the same issue.
This isn't the previously resolved issue for an earlier OS wherein I could enter login info but got a screen with a…
1 vote -
Synchronicity among devices IOS and Windows
My idea is that Adobe would re-engineer how Adobe Acrobat Premium and Adobe PDF Pack work together on a IOS and Windows Device seamlessly or, and allow the Adobe Acrobat Pro DC to carry over from a computer to a phone seamlessly, since it is the update to Acrobat Premium. I also would like Adobe Acrobat Premium to be a feature that works on both IOS devices and Windows devices seamlessly instead of one only working on the computer at a time or not at all due to programming.
Both of these features are used by myself and I'm sure…
1 vote -
Multiple Activation's
Currently, licensed users are limited to only having 2 instances of a product active at any time. Now that users have multiple devices they need to have the product activated on, 2 is no longer enough.
Please can you give us the option to increase the number of computers a license can activate by either creating a more expensive "plus" version or allow us to assign multiple licenses to a single user account.
13 votes -
1 vote
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another Solution for the License activation Limit restriction please
We use Adobe Acrobat DC on physical Clients and on virtual Citrix VDI Desktops. Users now have often this terrible activation Limit popup box and have to logoff from connected devices behind.
This is a Know Issue which makes is nearly unusable to work with Adobe Acrobat DC on this two envirements together.
Adobe Enterprise Case: E-000328688
Please can you change this License activation Limit restriction in another technical solution?
A solution witch allows us to use Adobe Acrobat DC on physical Clients and Citrix VDI Desktop without this popup box always?There should be another technical way to…
2 votes -
Refusing my access
Will not let me activate my account (ADB116102277UK) but still taking money every month. Please help with this.
1 vote -
Issues automatic sign in
Having constant issues signing in. firstly told me I was not connected to the internet and now has asked me to disconnect one service as the one I am trying to sign in on is not allowed access. Same computer as the last couple of weeks!!
1 vote -
Creative Cloud download corrupted (?)
I am a Creative Cloud user of multiple programs including Photoshop (no issues), InDesign (no issues), and others (no issues). However, a repeating error forces me to reinstall Creative Cloud, which is corrupted in some way that interferes only with Adobe Acrobat DC. After each new installation of CC, I can no longer create or edit PDFs. Error = "license or key is invalid or expired". Allowing tech support to access my computer remotely and remove the corrupted link works temporarily until I am once again forced to reinstall Creative Cloud. There's a bug in there somewhere!
1 vote -
How do I get RID of this thing?! It won't stop nagging me to sign in.
I signed up for the trial period. Played with it. Decided I didn't need it. However, every morning when I log in, it pops up asking me to sign in and then confirm that I don't want to. Every morning I have to banish this annoying thing. Since I don't have admin on my work machine, how the heck to I tell it to stop bothering me? Do I need to contact corporate IT and have them remove the software or can I tell it to go to sleep and never wake up again?
3 votes -
BUG - Chinese license failure
If you try signing into an English installation of the software with a Chinese license it fails stating that the application must be in Chinese-Simplified. The only option at this point and subsequent launches after the fact is to close Acrobat. If the license validation fails then it should prompt to sign in with a different named license or at least give an option to do so.
1 vote -
BUG - ACROBAT DC SHUTTING DOWN
Opening Acrobat DC it shuts down within 3 seconds of opening.
1 vote -
Allow upgrade eligibility for versions prior to 2017
I was disappointed to learn that you had to be an Acrobat 2017 or later user to get upgrade pricing on Acrobat 2020. As a loyal user of Acrobat 2015, this was a bit insulting to me. I learned that this is coded into the software registration process and nothing can be done about it by the Customer Care agents.
4 votes -
Save Toolbar and Edit>Preference Customizations
I spent several hours customizing my work space (toolbars and preferences). Unfortunately, I had to reinstall Acrobat Pro DC. To my dismay, once reinstalled all my customizations were gone and I had to redo them all. There should be a way to save all customizations and implement them should a reinstall be necessary. It would be nice to have them all in one file that could be stored either on my computer or in my cloud account.
2 votes -
Constantly Requiring Sign In
Why in the actual **** do I have to sign into Adobe a) every time I open it, b) multiple times throughout the day, c) when I've been working in it and suddenly I have to sign in again. It is THE MOST ANNOYING thing ever, especially when in a meeting or on a call and need to pull up a PDF just to have to sign in. I don't understand why I have to sign in every day but I could excuse it. What I don't excuse is having to do it multiple times a day. Infuriating.
2 votes -
Installation Appointment
On the phone I made an appointment for the internet installation. Later on I received information about the appointed date and time different. Please confirm the exact appointment date and time for installing the Virgin Internet at my home. Appreciate for your
co-operation and for avoiding any mistake for misunderstanding.1 vote -
Mac App Store
I want to download Adobe Acrobat Pro/Reader DC from Mac App Store, because App Store is the place where we can install apps without anxiety, and its auto update is much more convenient, and it can let us purchase the app much easier, especially for students.
2 votes -
The sign-in process is broken
Trying to sign into Adobe fails ALL THE TIME. I've had to uninstall and reinstall the application multiple times, which doesn't resolve the issue. I've had Adobe Tech Support do the same thing, without resolving the issue. The sign in is broken beyond all acceptable levels of frustration.
Click the sign-in text on far right, nothing happens. Click it from the Help menu and get "Initializing registration... Please retry after a minute." Close that popup and Adobe crashes. EVERY TIME.
2 votes -
Acrobat DC requires activation at every start-up
Acrobat DC requires activation at every start-up. A message then says there is a problem at Adobe's end and allows the app to start.
1 vote -
Silent Activation \ SSO when using User Named Licensing for Adobe Acrobat
With enterprise deployment of Adobe Acrobat. It would be nice to have silent or SSO activation when opening Adobe Acrobat the first time that way the person maybe just has to input email address if anything at all and be done. We are using User Named Licensing. We have 4500+ people and trying to have them understand all they need to do is type in their email address and tab to Enterprise is not easy. They try to enter email and password which doesn't always work and then get into a confusing process. This produces alot of extra calls to…
2 votes -
Acrobat will NOT remain signed in on my computer
How about fixing the sign in feature. I sign in to Adobe Acrobat on my computer. I am constantly asked to LOG OUT OF ADOBE ON THE COMPUTER THAT IT SHOWS BEING LOGGED INTO. I CANNOT USE ACROBAT UNLESS I LOG OUT OF THIS COMPUTER.
I MUST SAY THAT THIS COMPUTER AND MY LAPTOP ARE THE ONLY TWO COMPUTER I USE THIS PROGRAM ON.
ALSO, I AM A MONTHLY SUBSCRIBER TO ALL OF YOUR PRODUCTS AND THIS IS SO FRUSTRATING.
1 vote
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