587 results found
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The sign-in process is broken
Trying to sign into Adobe fails ALL THE TIME. I've had to uninstall and reinstall the application multiple times, which doesn't resolve the issue. I've had Adobe Tech Support do the same thing, without resolving the issue. The sign in is broken beyond all acceptable levels of frustration.
Click the sign-in text on far right, nothing happens. Click it from the Help menu and get "Initializing registration... Please retry after a minute." Close that popup and Adobe crashes. EVERY TIME.
2 votes -
Acrobat DC requires activation at every start-up
Acrobat DC requires activation at every start-up. A message then says there is a problem at Adobe's end and allows the app to start.
1 vote -
Silent Activation \ SSO when using User Named Licensing for Adobe Acrobat
With enterprise deployment of Adobe Acrobat. It would be nice to have silent or SSO activation when opening Adobe Acrobat the first time that way the person maybe just has to input email address if anything at all and be done. We are using User Named Licensing. We have 4500+ people and trying to have them understand all they need to do is type in their email address and tab to Enterprise is not easy. They try to enter email and password which doesn't always work and then get into a confusing process. This produces alot of extra calls to…
2 votes -
Acrobat will NOT remain signed in on my computer
How about fixing the sign in feature. I sign in to Adobe Acrobat on my computer. I am constantly asked to LOG OUT OF ADOBE ON THE COMPUTER THAT IT SHOWS BEING LOGGED INTO. I CANNOT USE ACROBAT UNLESS I LOG OUT OF THIS COMPUTER.
I MUST SAY THAT THIS COMPUTER AND MY LAPTOP ARE THE ONLY TWO COMPUTER I USE THIS PROGRAM ON.
ALSO, I AM A MONTHLY SUBSCRIBER TO ALL OF YOUR PRODUCTS AND THIS IS SO FRUSTRATING.
1 vote -
Adobe CC Photography Plan interferes with existing Acrobat installation
I have a fully licensed and paid-for Acrobat DC 2015 program. The Adobe CC Photography plan has installed an 'update' that prevents me from using the program unless I pay $20 a month for a subscription to the new program. I have already paid for what I have and it satisfies my requirement once every few months to re-order pages in an Acrobat document. How can I get my paid-foir program back?
1 vote -
I can't even log into the application, won't let me hit continue after filling out my email.
I am trying to log into Adobe Acrobat to combine files, it won't let me sign in. The mini window will only let me type in my email, it will not allow me to hit continue and pressing "enter" does nothing. I paid for the service and I can't even use it.
1 vote -
Why Acrobat is auto-updating and than I am FORCED to restart my computer?
I have works opened, and don't want to restart computer because Acrobat wants me to do that. Why I am forced?
Because after every update Acrobat can't save any new file I opened.
So after EVERY ipdate I can't use Acrobat till restarting my PC.
Why is that?2 votes -
1 vote
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Acrobat DC licensing fails on Windows 10 ARM computer with CC 4.9.0.504
BACKGROUND
I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).
I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.
REPRO STEPS FOR CC 32/64-bit FAILURES
- I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
- Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version…
1 vote -
1 vote
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Add more multifactor authentication options to Creative Cloud application logins (not CCDA)
We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor…
1 vote -
Annoying having to sign in every time I open the software
Hi,
Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.
1 vote -
I need to sign in almost every time I open the program
Fix the program.
1 vote -
1 vote
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Why does login change to Microsoft?
All I want to do is download Acrobat. Why are you making this hard?
Why do I have to login to a Microsoft account. That is stupid.
I am using a company computer, I just want to transfer Acrobat DC from one computer to another. Where do I find the code on the old computer and no I do not want to provide my personal information. I do not own this computer, my employer does.1 vote -
Could not activate Adobe Acrobat Pro 2017 on macOS Catalina 10.15.3
Operating System: macOS Catalina 10.15.3
Adobe Acrobat Pro 2017 Release: 2017.011.30158Steps to reproduce:
1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
2. Upgrade that mac to 10.15.3
3. Got a new laptop and transfer all applications from old one to new one
4. Upgrade the new laptop's macOS to 10.15.3 as well
5. Try to open Adobe Acrobat Pro 2017
6. Acrobat Pro 2017 request signing in
7. Click on "Sign in Now"
8. Window titled "Acrobat Licensing Application" appears with blank content
9. Waited for hours and nothing is going onFixes tried:
1.…3 votes -
Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6
It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017
What should one do in this situation?
* Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
* Claim the sold (Not Cheap) Software package and use alternative product for macbook?Please help fast because reclamation time is going away.
Thanks a lot!1 vote -
Case # ADB-17311074-R0M2
Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.
When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded…
1 vote -
Many time i sign outs of dc..i have to resign in why?
there should be a program to tune DC to cloud
1 vote -
1 vote
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