Acrobat for Windows and Mac

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  • Hot ideas
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  • My feedback
  1. Add STATUS column back to the dashboard

    Please add the STATUS column back to the Admin Dashboard. When invitations to user are pending, Admins need to see that. If the user does not accept the invite in a specific amount of time, we re-assign the license to someone who will use the software.

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Absolutely Unusable

    I am running Windows 10. Since the last Adobe Acrobat Pro update, the program has been absolutely awful. Opening a document is a minute long process much less doing anything else to it. I had to download another program to be able to view PDFs for work. Very frustrating. Been like this for at least a month.

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adobe XI-Professional-MAC Version 11.0.23 Crash

    Adobe XI-Professional-MAC Version 11.0.23 is craching after an update of MAC OS High Sierra Version 10.13.2 (17C88). Some times it fails while saving files other than desktop and most of the time system crahes while signing the document.

    2 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  4. pdf trial did not activate - already pre-existing annual purchaser

    cannot activate acroat dc pro - with existing account keeps going back to Trial expired - buy, i am an annual customer already. Tried to contact live person, held on phone 20+ plus minutes, transferred and have been holding 49.51 minutes so far. Agent said "do not hang up" will take longer. This is ridiculous.. Adobe has no problem in collecting my annual fee for these services, i should have no problems in having full accessibility. What's up Adobe???

    2 votes
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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Acrobat Pro DC crashes shortly after opening a pdf file

    Acrobat Pro DC crashes after opening / closing some docs in sequence


    1. Open a pdf file using AVDoc.Open(...);

    2. Close opened pdf file by clicking window close button (Acrobat main window)

    3. Repeat this sequence 3-5 times without waiting too long


    4. Crash will happen shortly after opening (pdf ist already visible)


    5. Crash will not happen, if Acrobat main window hasn't been closed (close tabsheet instead)

    6. Crash will not happen, if Acrobat Stnadard DC is used

    Protokollname: Application
    Quelle: Application Error
    Datum: 18.12.2017 18:30:30
    Ereignis-ID: 1000
    Aufgabenkategorie:(100)
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer:
    Beschreibung:
    Name der fehlerhaften Anwendung: Acrobat.exe, Version: 18.9.20050.57426, Zeitstempel:

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 instances of Acrobat PRO DC running concurrently

    One Acrobat instance installed but 2 instances of Acrobat PRO DC running concurrently prevent PDFs from opening. Only solution is to quit "both" Acrobats and try again. Uninstalling and reinstalling Acrobat does not help. Uninstalling and reinstalling the entire ACC suite does not help either. Problems observed in three separate, not networked Macs. No Acrobat Free Reader installed on the systems either.

    2 votes
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Andres,

    Can you elaborate on the behavior here:
    1. What happens when you open a PDF with Acrobat? Does it trigger two instances of Acrobat.
    2. When you just launch Acrobat from finder, does that also trigger two separate instances.

    Thanks

  7. II am not able to install the initial test version.

    II am not able to install the initial test version. The error message is attached below.

    2 votes
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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better update UX

    Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…

    2 votes
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  10. I have had the most unimaginably bad customer experience today with you products.

    I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

    2 votes
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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  11. Flatten Pages Does Not Properly Accept Named Parameters

    When using JavaScript flattenPages use of the named parameters does not work. Using this.flattenPages(0, 5) will flatten pages 1 through 6 of an 8 page document but this.flattenPages({nStart: 0, nEnd: 6}) flattens all pages.

    Acrobat Pro subscription 2017.009,2044, Windows 10 Home 64 bit.

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus

    Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

    We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

    Dell Precision M5510:
    16.0GB RAM, i7-6820HQ

    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: Quadro M1000M
    Driver version: 375.86
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 512
    Core clock: 993 MHz
    Memory data rate: 5010 MHz
    Memory interface: 128-bit
    Memory bandwidth: 80.16 GB/s …

    2 votes
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
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    Need Info  ·  3 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  14. expired trial

    I keep getting offers to try out Acrobat Pro DC. I install it. It says I have zero days left, since I used my trial when it first came out. Since this is going to be an evergreen product, I'd like to see the "timer" on the trial expire, so that I can see if the newest version is something I'm interested in/features improved, etc.

    2 votes
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    Under review  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. plugin fix 19.021.20061 Adobe Acrobat Distiller won't update

    I was able to download two of the three fixes for crashing because of the plug-in issue since the 12/10/19 update. I'm unable to download the Distiller fix, says it isn't the right version, though the version is also dated 12/10/19. I rebooted my machine but still cannot create a pdf in some programs - it simply shuts down with the plug-in error message. Help!

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  16. non FRL Acrobat DC is pulling an FRL Acrobat license (even though FRL was uninstalled)

    Does anyone know how to fix this? I uninstalled all Acrobat, ran CC cleaner tool and Acrobat cleaner tool. Re-installed the non-FRL Acrobat, but it still reads the FRL Acrobat license (which was a test license and has expired). Real users no longer have any Acrobat available for production work.

    1 vote
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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  17. HKEY_CURRENT_USER Startup Run keys not removed by uninstallation of Adobe Acrobat DC

    The following HKEYCURRENTUSER Startup Run keys are not removed by uninstallation of Adobe Acrobat DC:

    "CCXProcess"=""C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe""
    "Adobe Acrobat Synchronizer"=""C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe""

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Freeze on opening Document

    Acrobat suddenly began to constantly freeze after opening any document. I uninstalled it and tried to reinstall but got a 136 error. I'm on MacOS 10.15.2 "Catalina" on a MacPro (late 2013)

    1 vote
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    2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adobe Fresco incompatible

    I would like to see more computers at lower price points work with future Fresco updates. On my current system, I cannot install it. I do not have upwards of $2000 to buy one of the computers it supports. Not everyone is wealthy and i would be paying any of those computers down for at least 2 years, if not longer. But I need Acrobat for school so I can edit PDFs my professors send me. Also, a list of graphics cards with DirectX 12.1 support would be helpful. I will do without it for now, I would like see…

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  20. MS Installer bug

    If during the installation of Acrobat DC Pro you select only the option to create PDF from Office documents, the virtual printer will not be installed.

    And if you choose the creation of office documents, and, for example, in the Chrome and Firefox browsers, then the printer is installed and everything works correctly. Fix the installer, please.

    1 vote
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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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