550 results found
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Must make it available to see who has activated their license and who hasn't
I am an admin who manages the Adobe Portal for hundreds of licenses at my company. With the new portal, it doesn't allow me as the admin of our portal to see who has activated their license. This is a HUGE issue for us. We used to be able to see who had activated it and who hadn't and if they hadn't, we would remove their license and give it to another user. This is no longer available. Making improvements shouldn't remove options, but add some. This new bug is HUGE for my company. This new portal is going back…
4 votesHi,
I have shared your concerns with the relevant team working on admin console. Once we have further information from the concerned team on this, we will be able to update you.
Thanks,
Karan -
Acrobat taskbar icon uses Photoshop icon
In Windows 10, Acrobat DC's taskbar and start menu shortcut icons randomly switch to using the Photoshop icon. Acrobat DC is the only program that exhibits this problem. The only cure is to follow one of the methods shown in this 2013 forum post: https://forums.adobe.com/thread/1113673. Please fix this bug, which still exists in 2017!
4 votes -
eternal sign-in loop when trying to use send and track
I am signed in to Creative Cloud. When I open Acrobat DC I have to sign in to my account there as well. Then I attempt to send and track and I get prompted to sign in AGAIN. It confirms I am signed in and then I try send and track again and it asks me to sign in AGAIN. I have a fully paid subscription to multiple apps. The software just makes me sign in over and over and over again.
4 votesMarking this issue as resolved as there is no response from the user.
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AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on
AMS has 2, 500 Acrobat Pro DC (desktop only) licenses. Is it possible to know how many invited users have actually installed Adobe Pro DC on their machines? We know that a few of the invited users have downloaded & installed Adobe Pro DC. How many of the invited users need to download & install Adobe Pro DC?
4 votesThanks for your feedback. We will forward this concern to admin console team and see if they have any plans to work on this in future.
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subscription
I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.
4 votesMarking this issue as resolved as there is no response from the user.
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error using acrobat during free trial
I downloaded the free trial and in the browser, it tells me I have 6 days left in the trial, but when I open the program on the desktop, it tells me that my trial expired.
4 votesHi,
Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.
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Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus
Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!
We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.
Dell Precision M5510:
16.0GB RAM, i7-6820HQOperating System: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU processor: Quadro M1000M
Driver version: 375.86
Direct3D API version: 12
Direct3D feature level: 11_0
CUDA Cores: 512
Core clock: 993 MHz
Memory data rate: 5010 MHz
Memory interface: 128-bit
Memory bandwidth: 80.16 GB/s…4 votesThanks for reporting this. We would be considering it.
-Vinod
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Adobe Acrobat XI Standard crashes with Adobe Acrobat Reader DC also installed.
I have a user that needs Adobe Acrobat XI Standard and Adobe Acrobat Reader DC installed on the same machine. I am using the latest version of Reader DC (15.023.20070) and Acrobat XI Standard (11.0.19). Reader DC is already installed on the machine. When I install Acrobat XI, it immediately crashes with an APPCRASH on Acrobat.exe with a StackHash_0a9e fault module. Reader continues to function as intended. Is there anyway to get this working?
4 votesMarking this issue as resolved as there is no response from the user.
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expired trial
I keep getting offers to try out Acrobat Pro DC. I install it. It says I have zero days left, since I used my trial when it first came out. Since this is going to be an evergreen product, I'd like to see the "timer" on the trial expire, so that I can see if the newest version is something I'm interested in/features improved, etc.
4 votes -
Enterprise renewal should not involve users
The current licensing requires an Enterprise admin to touch every single user to have them logout, then log back in whenever the license renews. Adobe also sends users an email directly stating that their license is about to expire, creating unneeded panic among users. For the Enterprise version this should only happen with the Admins. Regular users should never know or have to touch their applications other than to just use them.
3 votes -
usage
Would love to see in the VIP Console which users actually activated their subscriptions. It used to be available. Also, usage reports. Crucial in knowing who is using the product.
3 votes -
Allow activation on 3 devices simultaneously for Acrobat.
Allow simultaneous license activation on 3 devices. Limit it to Acrobat, or Acrobat Reader. Have the end user register their 3 devices.
As of 2020, many people work remotely and on multiple devices: tablet, laptop, desktop. Further many people switch between the two very rapidly - for example: An Architect may review designs on the desktop, switch to a laptop for a meeting and contract signature, leave the laptop at the office, and take the tablet to the field (with no internet/reception) to make in-field review. The software is known to close/freeze in order to check-in/validate online & switch device…
3 votes -
Acrobat Lite Edition
All I want to do is:
- Combine PDFs
- Remove pages
- Rotate pages
- Basic editingI'm not going to spend $450 USD on Acrobat Standard, and I'm certainly not going to waste money on a yearly subscription for a product I only use a few times a month.
If an "Acrobat Lite" version were offered for $150 USD or less, I would purchase it, but since they don't, Adobe makes $0 off me.
3 votes -
Features not being used in the last x days
Much like another feature being requested, I would like to see a breakdown in the Admin console of not just licenses allocated or used, but also when they were last used.
For example, do I have a user that just opens/reads PDF's all day and doesn't need Standard DC, or do I have a user that isn't using all the features of Pro and could be downgraded to Standard?
We have close to 3,000 users of Adobe products, it is going to be a tedious pain in my rump if I have to automate the removal of ALL the installed…
3 votes -
Acrobat DC uninstalls Acrobat Reader
When installing even the testversion of Acrobat DC the Acrobat Reader disapears. Seems to be uninstalled. After the trial I need to uninstall Acrobat DC and install the Reader again. This is not acceptable, as there is no hint at the installation of Acrobat DC!
3 votes -
Edit User Display Name in Admin Console
Since the upgrade to Business IDs, I am no longer able to edit user display names from the Admin Console. Please bring back the ability for admins to edit their user's profiles.
3 votes -
Make it possible to log into Acrobat with one account and into CC applications with another on the same machine
I am running CC applications using my personal account on my Mac (Mac OS Monterey) and on Windows (Win 11). I occasionally need to run Acrobat Pro on those machines using my business (academic) account. It seems that it is not possible to do that without a lot of effort. As I understand it, I would have to log out of all of my CC applications, then try to log into Acrobat with my other account, then reverse the process to go back to CC. No one in their right mind would want to do this regularly.
Adobe's login and…
3 votes -
Managing recurring payment
I contracted for 30 Acrobat Pro DC accounts last year and the automatic renewal is on Dec 10 2021.
My company would like to use the program for 1 more year with changed number of licenses so I asked to cancel the automatic recurring to the ADOBE KOREA customer care team and got answered that they cannot help me with this issue.
They told me I have to cancel the payment on the exact day and if I want to cancel it beforehand, I cannot use the program right away even though the contracted term still remains more than 2…3 votes -
Track Perpetual Licenses in the Licensing Portal
Unfortunately, we have found there is no current way that Adobe allows clients to track their perpetual licensing. When I found that my predecessor had not shared which devices our Adobe Pro perpetual licenses were installed on, we have no way of knowing who has the licenses without a severe amount of legwork. It would be supportive to the client to provide some means of tracking which machines perpetual licenses are currently linked to, especially in the case where a machine gets wiped and a license may still be linked to that machine. Thank you kindly Adobe Dev folks for…
3 votes -
Is there a way to determine product utilization. By this I mean can I tell the last time a user used their assigned product? For example if
Is there a way to determine product utilization. By this I mean can I tell the last time a user used their assigned product?
For example if a user has not used their Acrobat for six months they probably do need a license3 votes
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